We enjoyed playing Murder in the Alley, Echoes of the Asylum and Artefact Isle. They do test your way of thinking and nothing is obvious. Because we don't set the time challenge we take our time, re... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 41% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best Virtual Escape User Experience out there
As far as virtual escape rooms go, Virtual Escaping certainly feels like one of the leaders in the space. And the ability for team members to go out on their own instead of forcing one person to share a screen is an outstanding concept! (5/5). Our group has played Artifact Island (3/5, fun premise, graphics feel a touch outdated), Merlin’s Castle (4/5, complicated story, great graphics, had some bugs), The Saloon (5/5, great experience and puzzles, story was meh), and Murder in the Alley (5/5, fun story line, multiple locations, very immersive). While there is another virtual company I think is better in terms of graphics and stories, Virtual Escaping has the best user experience we’ve played.
Choose Carefully
We played a few virtual escape rooms and had fun spending time as a family. Although we enjoyed all three rooms (murder in the subway, the school escape, and the asylum), there was definitely a quality difference. I would have to say the murder in the subway was by far the best with game play that required analytical thinking and attention to detail. We managed to complete this room with only 1 hint. The asylum was by far the worst. It was next to impossible to complete and even the hints didn't really help. It was very random and in many ways didn't make sense. It required a lot of simply guessing and had many parts that were just a waste of time. I would still participate in another one of the rooms but I would definitely recommend watching the trailers before choosing.
The worst online escape room…
Honestly this was (Merlin’s Castle) the worst online escape room Weve ever played. I don’t like to leave bad reviews as I know it’s tough out there to run a business but I was honestly shocked at how bad this game was. It was full of inconsistencies and errors it just made it unplayable. Some codes were just made up and visual bugs kept occurring which meant we had to force hack most puzzles or rely completely on the hints.

Reply from Virtualescaping
Great for Family Game Night
My family and I love these virtual games. We have done almost all of the games that are offered. Can't wait for more games in the future! Great for family game nights. I also enjoy the challenge of stretching the mind with ciphers and puzzles. I especially love that i can share this experience with my friends and family that are not locally with me.
Audio/video did not work
I mean the idea is just great, but it was the second time last week to struggle with having audio/video working; even though we installed Google Chrome. It is so annoying! Nevertheless, we completed the game but it would have been much nicer to hear and see each other to be able to communicate. This supposed to be a team building activity with working peers...

Reply from Virtualescaping
Virtual Escaping is great quality and a great experience
Virtual Escaping is great quality escape room play compared to other sites. I live away from my family and friends and we schedule a monthly escape room call, it helps us keep the fun alive! We've played all but one room so far and we intend on completing the list soon.
We've played every game and are keen…
We've played every game and are keen for the next. All of the games were really good... the only one that we found a little lack-lustre was Murder in the Alley (possibly got the name wrong).
Overall, they're a great way to get the family together, even the 10 year old is engaged the whole time!
Rainy day purchase
We bought 3 of these games over a 2 day period stuck in a campervan in the pouring rain. They were all very good - lots of challenges, nothing too obvious or easy and made the time pass very quickly. Would buy more for definite.
Excellent game's
My daughter and I have played them all the games are awsome can't wait for the new one to come out .
I'm addicted to Escape Rooms and Escape…
I'm addicted to Escape Rooms and Escape Games. I find the games from Virtualescaping one of the best. Level not too high but also not too easy. It's amazing how the games differs from eachother. I can easily spent my weekend playing.
Great Date Night Activity
These online escape rooms have been amazing stay-at-home date night activities for me and my girlfriend while she's been battling some health issues. The controls are simple and intuitive, the puzzles aren't too easy or too hard (most of the time), and the rooms' themes are immersive. I think the experience is well worth the price.
Easy, escapey fun (long distance)
I play escaperooms virtually with a friend on the other side of the country so we are always looking for something new. Between us we've purchased all the current games and are waiting for a good time to play the newest ones.
Purchasing is easy - you pay, get a voucher via email, send the voucher to your participants and then use the link at the appointed time. Timezones are on you to work out but nothing starts til you're ready so you can relax while people run in the door late.
BEST BITS - range of experience levels, diversity of games, diversity of puzzles in the newer games.
WORST BITS - the 'hints' aren't that intuitive -- they don't recognise your progress, just give you the fixed 'starter' hint for the area meaning you've wasted one of your hint tries. Also... people clearly gaming the leader boards are really annoying. Anyone who can complete one of these in six minutes is clearly throwing their $$ at it to smash through on memory.
Really fun game and works great!
Really fun game, done Almost all of them with friends, was really fun! We had 1 minor issue one time but they helped us out really fast , it was a new adventure with a small bug so customer service was great! I always look forward to their new adventures !
Fluid immersive gameplay
Fluid immersive gameplay. The fact that more people on different locations can be in the game is great!! As we are often apart or travelling.
Some of the best online escape rooms…
Some of the best online escape rooms out there. I have played many for several companies and Virtual escaping has some of the best graphic ones. The Saloon and Artifact Isle are my favorites I think. Good graphic, tricky puzzles. Well spent money for an evening online with friends. I definitely recommend that everyone uses a computer each:)
Please make more of these!
We have played every one of these games and they are great! They are not easy but there are clues if you get stuck. Perfect for fans of escape rooms though potentially a little hard if this is the first time.
The low review score reflects the game…
The low review score reflects the game itself (Saloon) and not necessarily the company as a whole. Saloon offered no story or goals to speak of (other then the initial blurb)and really no diversity in the puzzles. Combination lock after combination lock with the solutions having absolutely no logical link to the puzzles themselves. It was boring and simply not a "fun" experience. It seemed like puzzles only for the sake of puzzles (and the same puzzles). I cannot recommend this game.

Reply from Virtualescaping
Great fun for distance family time!
Great fun for distance family time!
Purchased the nightfall trilogy for NYE family time, and it was a blast! Only downside- some of the cut scenes didn’t load on our iPads, but there were warnings that this could happen before we purchased. We’ll definitely buy another set in the future!
The clues were hard to find
The clues were hard to find, and the scene itself was incredibly dark. How you were supposed to piece together clues using what was available is beyond me. Overall, I will not suggest this to friends or families, and I feel bad I paid the money I did for this lacklustre experience.

Reply from Virtualescaping
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







