A bit of a blunder by Viva on their website caused us nearly to purchase items which weren't actually available. So good that we phoned through first to confirm stock levels. After that, their serv... See more
Company replied
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See what reviewers are saying
Having struggled with one item being out of stock, and then another being damaged on delivery … we didn’t get off to the ideal start! But Emma and Kheira turned it around and we now have a full set o... See more
Company replied
Absolutely love our new coffee table. Customer service/communication was excellent, from day of placing our order to day of delivery. Everyone went out of their way to make sure the product arrived on... See more
Company replied
Really excellent support from Emma throughout the process of ordering and arranging delivery for our sideboard. Thank you! We're delighted with the piece of furniture - it looks great, really clean l... See more
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Company details
Written by the company
At Viva Lagoon, we curate a refined selection of high-end designer furniture and accessories, bringing timeless elegance to both indoor and outdoor spaces. We collaborate with renowned brands to offer exceptional craftsmanship, contemporary design, and lasting quality. Our commitment to excellent customer service ensures a seamless shopping experience, from expert advice to secure delivery. Discover unique pieces that transform your home with sophistication and style.
Contact info
11-12 Old Bond Street, W1S 4PN, London, United Kingdom
- 020 7310 8880
- sales@vivalagoon.com
- www.vivalagoon.com
4.7
Excellent
405 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Fabulous customer service
Fabulous customer service. They really helped out to get my chairs to me on time. Would definitely use them again 👌
April 29, 2024
Great service and delivery very quick
Great service and delivery very quick. The lamp looks fab
April 16, 2024
Not received the parcel yet!
March 28, 2024
Reply from Viva Lagoon
Dear Susan, Your order was dispatched on Thursday and it would have been delivered the next day but it was Good Friday. DHL do not deliver during weekend and bank holidays. So, we are sure you will get it tomorrow.
Kind Regards
Kheira
Exceptional customer service from Emma
Exceptional customer service from Emma! She advised on colours and sent samples, and sorted a mistake I made in my online order with efficiency and charm. Its rare to find such good customer service from an online retailer.
February 28, 2024
Would buy again from this company
Good product, well packed and promptly delivered. Excellent customer service.
February 5, 2024
ImpressedOrdered set of Margo Selby towels on…
Ordered set of Margo Selby towels on Thursday 25/1 & delivery came 29/1.Very pleased with the service, not used this company before but glad I did!
January 29, 2024
Unprompted review
First class
A great product at a good price and delivered speedily.
What more is there to say
January 24, 2024
Super fast delivery
Super fast delivery
Extremely well packed.
Excellent products and very competitively priced!
Customer service is 100%…
January 19, 2024
Margo Shelby towels what I ordered on time and…
Exactly what I ordered on time and great quality
January 10, 2024
Large Amber Vase …
I was very pleased with the packaging of this fragile item. My youngest daughter was also very pleased with the colour and size of this vase which was one of her Christmas presents.
December 13, 2023
Great communication from the company
Great communication from the company, delivery was running a bit late but I got a lovely email apologising and updating me.
I'm also absolutely delighted with my oak toilet roll holder.
December 15, 2023
Lovely range of products
Lovely range of products, payment went smoothly and items delivered very promptly
November 30, 2023
No reply from customer services.
Came when expected but scratched I contacted their customer support two weeks for a replacement and they haven't even got back to me.
November 1, 2023
Reply from Viva Lagoon
Dear Charles,
We are very sorry that your lamp was scratched.
We haven't received an email from you. We will investigate the issue. Meanwhile we will arrange for the collection of the lamp tomorrow and organize a replacement. One of us will phone you in the morning.
Kind regards
The team.
Very Good Customer Service
Second order from this company and happy with everything. The supplier was late so there was a delay on delivery, but I appreciated the fact that they phoned me to explain this and kept me in the picture - wish more people would do this. Would recommend Lagoon
November 8, 2023
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