A bit of a blunder by Viva on their website caused us nearly to purchase items which weren't actually available. So good that we phoned through first to confirm stock levels. After that, their serv... See more
Company replied
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See what reviewers are saying
Having struggled with one item being out of stock, and then another being damaged on delivery … we didn’t get off to the ideal start! But Emma and Kheira turned it around and we now have a full set o... See more
Company replied
Absolutely love our new coffee table. Customer service/communication was excellent, from day of placing our order to day of delivery. Everyone went out of their way to make sure the product arrived on... See more
Company replied
Really excellent support from Emma throughout the process of ordering and arranging delivery for our sideboard. Thank you! We're delighted with the piece of furniture - it looks great, really clean l... See more
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Company details
Written by the company
At Viva Lagoon, we curate a refined selection of high-end designer furniture and accessories, bringing timeless elegance to both indoor and outdoor spaces. We collaborate with renowned brands to offer exceptional craftsmanship, contemporary design, and lasting quality. Our commitment to excellent customer service ensures a seamless shopping experience, from expert advice to secure delivery. Discover unique pieces that transform your home with sophistication and style.
Contact info
11-12 Old Bond Street, W1S 4PN, London, United Kingdom
- 020 7310 8880
- sales@vivalagoon.com
- www.vivalagoon.com
4.7
Excellent
405 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Prompt service and clear instructions…
Prompt service and clear instructions to purchase Delivered earlier than expected
October 11, 2023
Great product
Great product, just as described, and arrived very promptly! Thank you 👍
October 3, 2023
Would have no hesitation in using this company again
The order was dispatched and received very quickly.
The box was slightly damaged being packaged only in it's box, which is good regarding sustainability and the light was not damaged.
I already had one of the mushroom lamps so new what to expect and not disappointed. Possibly not to everyone's taste but I love them.
Overall very pleased.
September 11, 2023
Fantastic service thank you
Super attentive team who answered my pre-order query very quickly and kept me informed over progress of my order until it arrived. Highly delighted both with the product and the service
September 5, 2023
Fabulous service Everything done and…
Fabulous service Everything done and arranged as promised
September 7, 2023
Brilliant service and beautiful lights…
Brilliant service and beautiful lights so please 😄
August 31, 2023
Fabulous customer service
After initial issues with delivery by Royal Mail, I spoke to customer services and received my flower vase promptly, with regular delivery information. It is lovely, and matches the fruit bowl and double glass bowl set I have. Thank you Viva Lagoon!
August 11, 2023
Excellent…
I hadn’t ordered from Viva Lagoon before so checked Trust pilot before ordering & now very happy to agree with their other 5 star reviews - excellent service / free delivery & my items arrived within 2 days!
Will definitely use again
July 31, 2023
Great communications
Communications was great. Always informed about my deliveries that were quickly dispatched. Pruducts are of amazing quality.
July 11, 2023
Amazing products and super customer…
Amazing products and super customer service, dpd threw item over gate when they delivered it, viva lagoon Collected broken lamp and replaced it asap. Super impressed
June 21, 2023
Excellent customer service
Excellent customer service from Emma. She pulled out all the stops for us to receive our lights on time!
Lovely product and look fantastic in the garden. Would definitely recommend.
June 15, 2023
Love the lamp
June 5, 2023
One of the best services I’ve received…
One of the best services I’ve received from an online company. Someone called me a couple of hours after placing the order to arrange delivery the next day. The delivery guy then called me to give me a warning on when he would arrive and was very polite. I then had a courtesy call the next day to check everything was okay with my order and I was happy. Sunloungers look amazing and are very comfortable
June 1, 2023
Quick delivery looks fab
May 3, 2023
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