Ease of purchase but no communication indicating seats were purchased. I downloaded the app and they still do not show as an up-coming event. When I asked chat gpt it said tickets would be available S... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I firstly was having issues with purchasing the tickets and this resulted in my orders being cancelled, however, I was unsure why as when I received the cancelled order email, it did not provide the r... See more
Company replied
I tried to transfer a ticket and it didn’t work so I just kept both tickets. A little confusing and unsure how the process worked but other than that it was pretty chill.
Company replied
I prefer to have the tickets once I bought them it feels more secure and is weird that it sends me to another page for my tickets and not have them on the app
Company replied
Company details
- #10 of 21 best companies in Event Ticket Seller
Written by the company
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. Is Vivid Seats Legit? Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
Vivid Seats Game Center
Written by the company
- Flex your fandom in the Vivid Seats App with daily games for a chance to WIN FREE TICKETS.
- Play daily games to score points and earn tokens towards Game Center rewards. Eligible players can also earn entries in weekly drawings for FREE tickets.
100% Buyer Guarantee
Designed to give you full peace-of-mind, safety, and security
We want to offer you the best tickets for the events you’re excited about and make the purchase experience easy. We are here for you when you need us.
Contact info
Chicago, United States
- 8668488499
- www.vividseats.com
4.3
Excellent
115K reviews
Asks customers to review
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Awesome site
August 7, 2026
Reply from Vivid Seats
We really appreciate your positive review. Thank you for choosing us!
Always smooth with vivid
August 8, 2026
Reply from Vivid Seats
Hi customer, we appreciate you taking a moment to review your experience. Wishing you more smooth ticketing and memorable events ahead!
Reply from Vivid Seats
Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!
Reply from Vivid Seats
Hi Jeremy Stephens, we appreciate you taking a moment to review your experience. Wishing you more smooth ticketing and memorable events ahead!
Reply from Vivid Seats
Thanks a bunch! We're happy we could make your experience a great one.
The 3 P's Price Price Price
August 8, 2026
Reply from Vivid Seats
Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!
Reply from Vivid Seats
We really appreciate your positive review. Thank you for choosing us!
Simple and straightforward process of…
Simple and straightforward process of receiving seat tickets and adding to Apple Wallet. 👍🏻
August 7, 2026
Reply from Vivid Seats
Hi customer, we appreciate you taking a moment to review your experience. Wishing you more smooth ticketing and memorable events ahead!
Lots of clicking but simple
August 8, 2026
Reply from Vivid Seats
Thank you for trusting us with your live event experience and for the high star rating!
Reply from Vivid Seats
Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!
Reply from Vivid Seats
Thanks a bunch! We're happy we could make your experience a great one.
Awesome customer service
August 8, 2026
Reply from Vivid Seats
We truly appreciate your positive review! Making it easy for you to enjoy your favorite events is why we do what we do. Until next time!
Reply from Vivid Seats
Thank you for trusting us with your live event experience and for the high star rating!
Easy to use and great price on tickets!!
August 8, 2026
Reply from Vivid Seats
We truly appreciate your positive review! Making it easy for you to enjoy your favorite events is why we do what we do. Until next time!
I received the receipt quickly
I received the receipt quickly. I hope to receive the tickets or whatever I need to get into the game when the time
Comes in 3 weeks.
August 7, 2026
Reply from Vivid Seats
Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!
Could not find parking lot
Could not find parking lot. Instructions didn’t make sense. No one knew what I was talking about. I had to pay $40 to park at the convention center.
August 8, 2026
Reply from Vivid Seats
Thank you for sharing your experience. We understand how frustrating it can be when directions aren’t clear, and we truly apologize for the inconvenience you encountered. Please know that the parking pass we sent includes the exact address and a picture of the parking area to help you easily identify it. We also include detailed notes about which entrance to use, aiming to make the process as smooth as possible. We appreciate your feedback and are sorry for any confusion caused.
Reply from Vivid Seats
Thank you for your feedback. We'd love to hear more additional comments or suggestions you may have. Please feel free to reach out to us anytime if there is anything specific you'd like to share to help us better understand your experience and improve our service in the future.
Easy checkout
Easy checkout. Ability to visualize where your seat is and proximity to the stage.
August 8, 2026
Reply from Vivid Seats
Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!
Reply from Vivid Seats
Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!
Found good seats at a decent price and…
Found good seats at a decent price and checking out was very easy.
August 8, 2026
Reply from Vivid Seats
Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!
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