Ease of purchase but no communication indicating seats were purchased. I downloaded the app and they still do not show as an up-coming event. When I asked chat gpt it said tickets would be available S... See more
Company replied
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Review summary
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Reviews shaping this summary
I firstly was having issues with purchasing the tickets and this resulted in my orders being cancelled, however, I was unsure why as when I received the cancelled order email, it did not provide the r... See more
Company replied
I tried to transfer a ticket and it didn’t work so I just kept both tickets. A little confusing and unsure how the process worked but other than that it was pretty chill.
Company replied
I prefer to have the tickets once I bought them it feels more secure and is weird that it sends me to another page for my tickets and not have them on the app
Company replied
Company details
- #10 of 21 best companies in Event Ticket Seller
Written by the company
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. Is Vivid Seats Legit? Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
Vivid Seats Game Center
Written by the company
- Flex your fandom in the Vivid Seats App with daily games for a chance to WIN FREE TICKETS.
- Play daily games to score points and earn tokens towards Game Center rewards. Eligible players can also earn entries in weekly drawings for FREE tickets.
100% Buyer Guarantee
Designed to give you full peace-of-mind, safety, and security
We want to offer you the best tickets for the events you’re excited about and make the purchase experience easy. We are here for you when you need us.
Contact info
Chicago, United States
- 8668488499
- www.vividseats.com
4.3
Excellent
115K reviews
Asks customers to review
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Reply from Vivid Seats
We really appreciate your positive review. Thank you for choosing us!
Price was good & the user experience…
Price was good & the user experience was very straightforward!
August 7, 2026
Reply from Vivid Seats
Thank you for trusting us with your live event experience and for the high star rating!
Always a good price always good seats…
Always a good price always good seats and always great customer service if there’s seems to be any issues they take care of it immediately
August 8, 2026
Reply from Vivid Seats
Hi Smitty, we appreciate you taking a moment to review your experience. Wishing you more smooth ticketing and memorable events ahead!
Reply from Vivid Seats
Thank you for trusting us with your live event experience and for the high star rating!
Was easy to use the app easy to check…
Was easy to use the app easy to check out and easy to see where my seats would be thank you so much
August 8, 2026
Reply from Vivid Seats
Thanks a bunch! We're happy we could make your experience a great one.
Reply from Vivid Seats
Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!
Reply from Vivid Seats
Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!
Reply from Vivid Seats
Hi Paul , we appreciate you taking a moment to review your experience. Wishing you more smooth ticketing and memorable events ahead!
Reply from Vivid Seats
Hi there! We're sorry to hear you're having trouble logging in. We recommend making sure you're using the most recent version of the app, as we now use a Magic Link for login. Please also confirm you're using the same email address associated with your account and open the Magic Link on the same device you're trying to log in from. You can also try a different browser or clear your browser's cache. If you're still having trouble, please reach out to our support team and we'd be happy to help!
Cheaper than ticketmaster
Cheaper than ticketmaster, I was able to use paypal and I recieved my tickets within 10 minutes of the transaction.
August 8, 2026
Reply from Vivid Seats
We really appreciate your positive review. Thank you for choosing us!
Reply from Vivid Seats
Hi Edward, thanks for the review! We love to hear you had a positive experience with us. Here's to more hassle-free ticketing and unforgettable events in your future!
Easy transaction
August 8, 2026
Reply from Vivid Seats
Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!
Reply from Vivid Seats
Hi there! Our team reviewed your order and can confirm your tickets were successfully delivered through Ticketmaster. To access them, please download the Ticketmaster app and log in using the same email address associated with your order.
Your tickets should appear in your Ticketmaster account from there. You may have also received an acceptance link by email to complete the transfer. Please let us know if any other questions come up!
Reply from Vivid Seats
Thank you for trusting us with your live event experience and for the high star rating!
Have been trying to find afforable…
Have been trying to find afforable tickets all seasons just made a great birthday present fo my son
August 8, 2026
Reply from Vivid Seats
Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!
Not easy to navigate
August 8, 2026
Reply from Vivid Seats
Hi there, thanks for sharing your feedback. We're sorry to hear the experience wasn't easy to navigate. If you ever have questions or need help along the way, our support team is always happy to help make sure you're all set for your event.
Reply from Vivid Seats
Hi customer, thanks for the review! We love to hear you had a positive experience with us. Here's to more hassle-free ticketing and unforgettable events in your future!
Reply from Vivid Seats
Hi customer, thanks for the review! We love to hear you had a positive experience with us. Here's to more hassle-free ticketing and unforgettable events in your future!
I have no access to the tickets!!!
August 8, 2026
Reply from Vivid Seats
Hi there! Our team reviewed your order and can confirm your tickets were successfully delivered through Ticketmaster. To access them, please download the Ticketmaster app and log in using the same email address associated with your order.
Your tickets should appear in your Ticketmaster account from there. You may have also received an acceptance link by email to complete the transfer. Please let us know if any other questions come up!
Cheaper offer
August 8, 2026
Reply from Vivid Seats
Hi customer, we appreciate you taking a moment to review your experience. Wishing you more smooth ticketing and memorable events ahead!
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