Vliegwinkel.nl Reviews 

Everything went wrong. I did pay, the flight got cancelled but i did not got my money back.

Booking flights from Amsterdam to San Juan (Puerto Rico) made easy!

Vlucht geboekt, maar bagage geweigerd. Onbetrouwbare site!
Voor vijf personen tickets met bagage geboekt naar de VS, maar na het boeken opeens weken later een mailtje dat de bagage niet meekan en dat we dat zelf even moeten regelen. Terwijl dat dus ook niet kan. Belachelijk dat je iets lijkt te boeken, en maanden later na het boeken van je verdere reis zo in de kou wordt gezet.

Recently you have booked a flight via our website and you have indicated you wish to book baggage.

Unfortunately the reservation of your baggage has failed due to technical reasons. Your flights are booked and confirmed normally.

The amount you paid for the baggage reservation has been refunded. It will take 5 to 10 working days before this is visible on your account.

It is not possible to reserve baggage via our booking platform anymore. We kindly advise you to do this via the airline.

When I lost my ticket in the summer, no one ever came back to me to help me or give me a refund and that's very annoying and irresponsible , I have called many many times but no customer service took my request serious , if I am still using your service because its business trip and my CEO instructed us to use this service otherwise I am long gone customer

I booked a trip and also paid for extra luggage (20kg). the next day I was informed that my trip was booked but the extra luggage could not be booked due to technical reasons. Moreover, it was stated that booking of extra luggage was not possible anymore. This was very strange as the platform allowed an easy booking of the luggage. This is poor service of vliegwinkel.nl !!!

My booking to Malta, good price, hence booking, was cancelled the minute the cc payment went thru. I was assured the money would be refunded within 10 working days.
After a month i contacted them....was assured it was refunded, with transaction nr. Bank received nothing...Contacted again saying nothing received and bank would start fraud investigation. Their tram escalated to credit team 🙄. Was told 2 weeks later the money never got into their account. My bank took it further...received refund within 12 hrs. 3 months late!!
So...in my view they are dishonest and no one should book with them. If i hadn't got my bank involved they wouldn't have refunded my airfares.
If you advertise a price, that price stays....but that's how they reel customers in!
Just shocking!! 😡

I had booked a flight with a large suitcase included. Two days later, I was informed that I couldn’t take the suitcase with me and that I had to check with the airline myself to see if it was even possible. I needed a different booking number for this, which I only received after calling myself, and even then it wasn’t correct. I would strongly recommend never booking a flight here!!! By the way, I’m also not allowed to cancel my flight.

I booked a nice ticket, for a nice but serious price. All paid and two days later i get the notification that the tickets can’t be confirmed!! Of course ticket prices went up dramatically. And what do you get, a big sorry… and a voucher for 15 euro. What a drama service! I don’t recommed this firm at all. DON”T book with them.

Customer service is based in India, they have no idea what service is. Once an airline changes a flight, you are screwed.

Booking was easy and fast but the recieved tickets missing carry-on luggage which was booked. This is confussing and not correct!

Never got compensation for my tickets that I booked with Vliegwinkel and that were cancelled due to COVID reasons. Vliegwinkel should pick this up but I never got a proper update and the impression that they were doing an effort to get a refund. In addition they charge high fees in case you want a refund. I would advise to always book directly with the airline, much better service and you get your money back in case of a cancelled flight.

I had two flights in the late afternoon and evening. Was rescheduled to late evening and early morning next day. They did not offer a hotel or an alternative flight even though I could see available flights online. Cost me almost full day of my holidays to arrange something without any outcome. Customer service goes via email and is just rude and directive. Told me to contact the airline directly which takes 60min on hold to get to talk to someone, who than does nothing for you. However, it must be said that after I booked my own hotel, I did get the costs reimbursed by them. So at least that is a plus.

I booked a flight, including a handluggage of 10kg. When I got my conformation from the airline, I saw that the handluggage was not included.

After having contact with both vliegwinkel and the airline, both says that they cannot help me, and I ended up paying 60 euro's extra.

After several times contact, I finally was reconnected to an “expert”, and she made sure I got the refund. But it took me a lot of effort.

I haven't taken my flight yet but the booking platform worked fine (I used the translate function on my phone as I couldn't see how to do this on the site).

I booked a flight from Chicago to New Delhi, the payment was deducted but I never got the ticket number, Just got the PNR number when I went to Air India to check the PNR it said that the payment is not done. It was showing that it is pending , even though they have deducted the funds from my account. Trying to reach .. No customer service. Vliegwinkel / Budgetair.com Can you please help in either refunding the money which you have deducted or issue the ticket.
Without the Airline ticket number the PNR number is worthless. PLEASE STOP THIS SCAM

Efficient, fast and clear.

Snel en to the point

I made a mistake when booking the flight that I tried to rectify immediately after I had paid and the customer service was unable to help. I was asked to paid an unreasonable amount for fees.

I have never had such a bad experience with any company before. In November 2023, I encountered an issue with my ticket – a payment was processed, but the ticket was rejected. I was assured of a refund, and Vliegwinkel's team later confirmed that the refund had been processed. Despite this, my bank has found no record of the transaction returning to my account.

We are soon entering April, and I'm still caught in a loop of unfulfilled promises without any solutions. Every interaction ends with a pledge that a specialized team will reach out to resolve the issue, yet no such contact has been made. Evidence provided from my bank has not expedited the situation, and the customer service experience has been unhelpful to say the least.

It's so frustrating that Vliegwinkel has failed to handle something as straightforward as a simple refund. The lack of communication and resolution has been nothing short of a waste of time.

Vliegwinkel's service has been utterly awful; I urge everyone to steer clear of this nightmare company that does not care about its customers.