Vodafone 

Weird One NZ/ Vodafone customer service or all the system, I have a number that was bought 2021 and was used till 12/23, but Vodafone told me that this number os deactivated since 2018!! Lol

Rubbish. Ignored requests to cancel broadband to squeeze more money out of me as a final f***you to a customer who was with these clowns since 2000.

Absolutely the worst service provider in the country. I feel like I’m in a toxic relationship. Every month or so the app tries to sabotage my life so I have to have an extremely long conversation with a representative across the world. I get swept away every time by some new stupid deal just to come back to square one the next month. Get out while you can. You deserve more. Frick you “One NZ” you’re a stain on the nation. I hope I have the courage to depart next time.

Worst Phone Provider EVER!!!! I am from france and recently visted New Zealand and was there for 3 months. Each month I was paying 20 nzd for a basic phone plan with 200 mins of calls and unlimited texts and 1 gb of data which is horribly expensive.

In france that sort of plan costs $10 nzd.

Low quality, lowest standards, unreliable. Just look at their ratings FFS, and yet they don't improve. Dismal. Appalling, unreliable broadband. Connection comes in waves and disconnects every few minutes.

No service at all. Help desk outsourced with limited access to your account.
Retailers are unfriendly and not equipped to fix your problems.
Honestly should not be legally allowed to run a business and charge customers for a service not delivered!

I continue to be connected Asia based staff who ask me every question under the sun even though I’m verified. But they can’t give me any information about my account status. I’ve now wasted over an hr on two phone calls to people that can’t help me at all!

Slowest ever & most unhelpful Chat I've had. Not able to resolve easy questions around outages. Very poorly trained staff!

Shocking terrible service. Really authoritarian and no leeway for negotiation. B

Awful. I was actively looking for a new fibre provider for my home office. Their online chat service was spotty and once finally connected I got “Luke”. Wasted 10 minutes of my life while Luke the bot tried to come up with an answer to my question. No thanks “One” .

Why the hell did I change providers????? I have never encountered such kind of customer service ever! Pure disappointment!!!!! Don't let me start with "could be just a one-off unfortunate incident" because it's not! I have given it a few times to both visit their branches or via phone. I have to say, every single time I get to have a transaction over the phone, it somehow gets resolved. It's still not the best customer service and what I would usually encounter in my previous provider, but I can live with that. But Christ! Every single time, I would have a chance to interact with anyone at the branch, especially when times are hectic, like today when everyone is trading to upgrade their phones to the new iPhone 15 series. I mean, I get it. It is a stressful and demanding kind of day today at your job, but come on! Who hasn't experienced this? I am sorry, I can be reasonable, but some things can never exist in a job, such as these annoying things! People in customer service must be able to handle the pressure on the spot and not give your client a show! This is not the time to have an attitude exhibition! You don't expect a doctor to spread a virus and kill us all just because of frustrations with the census they must deal with daily, or you don't expect a bar mixologist to purposely spike the customer's drink because they've had it with a busy night??
I am not saying to tolerate rude customers or that you have no right to refuse any customers who are aggressive or verbally abusive. But to my surprise, today, wow!!! The queues of us waited and couldn't help but observe because we were in one location and had nothing to do but wait. We were all looking; some even shook their heads at this catastrophic situation! Unbelievable how the staff can be that mean. Wwwooooowwww. I am beyond in disbelief. I just walked out and can still feel how warm my ears are now. Whoooh! The amount of time I had to wait versus when I had a proper interaction with them. It only lasted 40-45 seconds! I am not exaggerating this, but I got the response after I voiced what I need assistance with. Hmmm. Let me put it this way: I said, "Oh. You know what, never mind." I smiled and turned my back because I knew they were about to reach my tolerance, and God knows what I would say to them. I might as well save myself from getting sucked into their trap. Lol!!? I have decided and am about to speak to one of the staff from my previous provider.
I must have my mobile plan, home broadband, business line, and internet provider switched back to my original provider! A lesson learned! What a major letdown. It is such an undeserving company to claim their newly acquired name — One NZ. Straight up wholly the opposite. It doesn't even reflect their core values at all. But congratulations to the entire team of the Newmarket branch for enabling me to seal today's decision. You guys amazed me, and I will always think of you. But above anything, ultimately, hell! I will pray for each of you whenever you have a customer to serve to please — "Dear God, may you shower these people with all the compassion they can receive, and I am willing to donate whatever compassion, patience, understanding, and strength you have for me to just please give it to undeniably and desperately much deserving staffs. Please, O, Lord. Amen!"

I cancelled my accounts on 12th July whilst still living in New Zealand and received confirmation that everything had been cancelled. Further debit orders have since come off the account, so I again phoned from overseas on 19th Sept and the call centre assured me that the account has now been cancelled.
I received an email this morning notifying that another debit order was due to come off on 6th October. The bank account has been closed, and I should be due a refund for the previous debits but by judging previous communication I doubt this will ever happen.

Took our money, haven’t provided any service and yet refuse to issue a refund. I feel like I have been constantly gaslit by them after multiple attempts to rectify the issue. Customer service is the worst I have encountered possibly ever. I am unsure as to how the operation of this company is even legal? It’s theft plain and simple.

Up the wahs sounds like up your ass!
Its ridiculous.

The employees Matt and Paula, at One.NZ in Timaru N.Z. spent more than hour helping 2 Canadians to figure out why the travel Sims wouldn't work on our Samsung A32 phones. Through a process of elimination and a lot of patience they were able to give us our needs at no charge! Thank you so much. We can now finish our holiday and keep in touch.

Wish I can give u zero. Providing wrong information and doing arguments. Need to change the provider

Wish I could give 0 stars. $250 a month for a single unlimited phone plan and vdsl wifi that they love to throttle back to the point where its not even usable about 12 hours out of 24. Only a year ago the same plan was about $170. Absolutely bullshi t and will be changing providers very soon. Also note that every time I bring up about my wifi not working they call me a liar. And customer service i

Where is the zero stars????
I'm beyond angry with the scam Jackelyn pulled! I'm on a plan which apparently no longer exists (I wasn't aware of this), I wanted one of my children removed from my plan to place another on (you can only have 3 additional users on your plan)... they removed one child, then ring me to say they can't add the other without increasing the price to a new plan. I said forget it, put my son back on... nope, can't be done unless I go to the new more expensive plan!! Clearly with the amount of 1 star reviews this company is going down hill..... and fast!! Looking forward to going with a new provider, because One NZ, you have lost my business.

They spend to much money on marketing and to little on wifi and connecting. It's so expensive yet so crap because every cent is dumped into marketing. 5G is on par with 3G. Its unbelievable.

I am beyond frustrated with OneNZ. The Albany branch in particular.

I have waited for over a month to have my existing number ported to OneNZ. I have been to the store countless of times to figure out what is going on. Every time I am kept waiting frustrating long before one of the unfriendly staff finally decide talk. After explaining my situation to them, they promise to find "easy" resolution, reassuring me that they will call/email me in a couple days. Not once have they contacted me... This branch is run by incompetence. They cannot even port a single number.

This is the most unprofessional company I have ever faced, and recommend everyone to think twice before switching to OneNZ!