Vodafone 

If I could give a zero I would. Topped up on their stupid new app - accidentally deleted my plan and my $20 went with it. Only get automated responses from them. My advice is MOVE away from these crooks! Currently getting a group of people to go to "Fair go" I have moved to 2degress - easy transition, REAL humans to talk to and much easier than dealing with these thieving mongrels.

These people gave me misleading information which resulted in a big bill at the end of the month. They have denied doing so and have refused to listen to that 5 minute phone call which seems very shady. I have been going back and forth with them for months and all I have been getting are the same generic responses that don't even address the issue. Their staff are also extremely dismissive and useless.

appalling service
the worst telecom service ever
they just overpromise and underdeliver
there offshore call centre can do nothing fix nothing know nothing 9it was better when it was onshore as they could do stuff and fix things pretty well immediately)
promise the moon and deliver bugger all months late and with speeds of 9 down and 5 up on a 900 down and 500 up plan
the worst

they are DREADFUL
never ever ever use them

Topped up with my last $30 using Onenz fastpay, took 7 days to recieve it .

My money kept disappearing into thin air. Every time I topped up $20 on my prepay plan, it almost immediately dropped down to $0. I topped up maybe $50 in one week and I never saw any of that money again. This was the last straw for me as vodafone has always been an unreliable service with ridiculously high prices. The weird switchover to one nz had only made the situation worse and it highkey felt like a scam. Absolutely horrendous services and I had enough so I switched to another. Best decision ever.

Vodafone / One do little to service anyone as most is run by bots, scripts and robotic call centres. Also I find it appalling they give Huawei routers to all residents and offer free wifi meshes that are TP Link of which both have spyware and come from a communist nation hell bent on destroying democracy. Corporate greed over what matters will end badly for everyone!!!

Wish I never moved to Vodafone, internet is so slow I can’t even watch videos or take a video call with on my data. Might as well not have any data at all how slow it is

My internet wasn't working today, so I called vodafone.
Honestly even if I had to wait 15 min, I really appreciated the customer service I received. Most of us are calling them for technical support and it can be frustrating. I appreciate the patience of that guy had, he was super professional and very helpful.
I value people trying to look after you even when it's frustrating and uneasy.

For the last month the WiFi has been so unreliable losing connection multiple times a day. Not worth waiting on the phone for half an hour plus to talk to anyone about it. It’s been so bad I then used all my phone data for the month and when I contacted about this problem they said ‘sorry for inconvience’ and that was it. To add on more data (over my 10gbs) it’s going to cost roughly half my monthly plan for 2 more gbs?! Ain’t making sense.

Disgusting. No data all day today even tho they took my money when I tried to top up my prepay plan this morning. Now almost 4pm still got no data. Rang them , got told there's an outage, this is not the 1st time either with these clowns. The app will take your money and give you nothing. They are ridiculous, im changing to a more reliable provider. Onenz can get stuffed in many ways.

This company is beyond a joke, hands down the WORST service I have ever come across in my life. Given the run around and still the issue is not resolved. Take take take and never want to give.

I changed my $20 prepay plan to a $30 today, but then I accidentally deleted the plan after I received a message to confirm that my payment was successfully. I told them to help me out since it's $30 plan but they said that once you deleted there's nothing they can do no refund..In other words they'll hold on to your money and ask you to topup again...I'm switching soon...this company is a fraud

Stole $2.00 out of my account after I topped up the account which means I can't use my mobile plan. Customer service told me it was my fault for topping up too early and to call them back later. Piece of crap company, will be switching to 2 degrees.

Very horrible, switching to 2degrees soon.

I try to do some work & because what I do, it doesn’t save.

When I tried to upload my work, the wifi cuts out on me even when I have full bars & the modems lights are on.

If your looking for a service provider, Do NOT a choose Vodafone. 2degrees is the way to go as I am switching soon.

The new one nz vodafone app is crap. We had a power cut last night but do you think i can get on the one app or any website. Kept signing me out ANNOYING and couldnt load pages... this morning it would sign me in and everything is jibberish like someones messed with the coding. Sort it out!! simple things are always hard work, will change provider in a month or two once credit all gone

(Happened to my husband just now...)

Cancelled account with them. Kept sending monthly bills, kept calling them to reiterate that account is cancelled. People on phone kept reassuring that bills and fees are waivered. Next month, another bill, another phone call, more emails, and more reassurances that bills and fees are waivered. This goes on for MONTHS.

Finally stops.

But now he sees that it's taken a LOT of hits to credit score.

Now he have to contact them AGAIN to get this sorted. Meanwhile, we've been penalised and unable to apply to things due to failing credit check.

So I’m always away from home it means I do not have any Internet connection, I use vodafone to register for my Social Pass (unlimited 28 days) so I can have access to my social medias like FB, IG, Tiktok ect. But when I register the first time it took 2 weeks before I use the social pass that I register because when I want to use it, it always has no data connection. The second time I registered again for social pass and it happened again It’s been 2 weeks (almost 3 weeks) until now I don’t have any data connection to open my social med account. I even reached to their customer service but it took them half an hour to respond. Trash. I’m switching now! And I will not recommend vodafone to my friends who’s coming here in NZ.

Disgusting customer service! Disgusting policy and useless people.

If I could give zero for customer support I would. Trying to close down my elderly mother’s fibre account over which I have authority. . Do not get me started about the process and hours I have spent fighting to get back a few dollars on top of which they have made errors. Latest is they will get back to me within business days. Unbelievable.
Given up. Not worth my time and energy. Keen to take your business and charge you from the date. Try shutting something down…

I had a pre-paid card and nothing worked correctly. Already the primary set up and top up did only work after various bug fixes. When I topped up again, the credit is booked somewhere to nirvana. There is no customer service, but just a chat bot, that does not know anything. When you send mails to support, they always ask the same questions and never help you. Do not use Vodafone!!!