Vodafone 

Would give this 0 if I could. Abysmal service and their "help" line is a joke. They obviously don't care about how their service makes them look.

Roaming rates are only available for a ripoff $8 pre day for FIJI. Definitely regret changing from Spark.

I am on a plan with one Nz/ Vodafone for broadband and mobile plan. The data and wifi is complete trash it is so slow it’s frustrating. I always pay my bill ahead of time there should be no reason as to way it’s always lagging and loading. It’s always saying unstable network what a joke. It is not a sometimes issue it is like this every single day. Once I’ve paid my bill off I will change companies. They are definitely have the slowest network in Nz.

If I could give them zero stars I would. Literally the most uncaring, inept business in NZ. They have Literally stole money from me. I took out phone insure on a phone I brought from the US, vodafone was aware of this and still sold me Phone Insure, when it came time to collect told me it wasn't their problem it was Chubbs issue, Chubb said Vodafone shouldn't have accepted payment.
Outcome, over a year of paying for insurance i can't use and won't be refunded.
Imagine if I didn't pay my bill. Disgusting behavior from a NZ company.

Do not chose this provider. So I have a twin and our names are 1 letter different, however these people have merged our names and accounts and expect me to fix it!!! Have been going around in circles for almost a year now trying to sort this out. Any suggestions on which provider I should go with.? All I wanted was just to pay my bill and received an email from their debt collector because of this stuff up the bill just keeps increasing!!! I’ve been with them for over 20th afa and this has got to be the worst experience ever!!!

Worst customer service ever. Spent 15h last with on the phone with them and the issue is still not fixed… what else can I do?

The only good thing in this company is Lata she’s helped me and was very understanding

Completely useless
Vodafone aka One NZ have fired anyone who knows what they're doing, leaving them with people who cannot help you. They may be polite but you wouldn't ask someone on the side of the road to perform a surgery on you.

Worse company EVER!! DO NOT JOIN ONE NZ!! You won't regret it! Took so much of my credit without warning. Said they'd give me 1GB data for 1 week just to log on to find out I was locked out of my account. Nothing but a migraine from these a**wipes

You leave the country permanently ie remove the SIM card from your phone but One NZ just keep billing you regardless.Suggest you give this company a big miss

How much time do you have to waste convincing the customer service team you are who you are even if you have been with them for at least 10years. Just to get a new connection in a new house? phone calls x 6, on line chats x 30mins with no resolution. Rating for that service 0 will only do something when you say please cancel the whole account. How many times I repeated "cancel the account" x 20

Thieves!!! Ripping off kiwis in so many ways I'm not going to wind myself up with the details but let's all COMPLAIN to the commerce commission and stop them stealing off us.ONE ripoff NZ

I am having a terrible time trying to get connected to a fibre broadband account. Am an existing customer. Have been dealing with One NZ for months and still don’t have the modem. It’s a long story but all in all I have called over 10 times and just keep going around in circles and getting fobbed off. Nobody knows when I’ll get a modem. The call centre agents aren’t able to help and seem to be plagued by technical issues so they can’t access my records. They promise return calls/ support that doesn’t materialise. This has been my worst ever experience of dealing with any service provider. Used to think Vodafone / One NZ was a high standard reputable provider but my recent experience has proved me very wrong

I can’t be bothered going into detail but this company is a red flag I’ve been fighting for money they owe now for 3 months they just like to mess with your head PLEASE anyone thinking of joining think twice read reviews I give them a big fat 0

Does anyone here want to take their concerns to the Commerce Commission or just continue to complain on a forum? I've recently had an atrocious experience with a phone agent; this seems to be a pattern.

Hahaha I am paying for 900mbps/ 300mbps and in non peak hrs that is early morning 4am I am getting actual speed of 7mbps/3 Mbps they turn your speed down with you knowing it.
Be careful with ONENz big cheaters

The most unhelpful company to deal with when you need something. The fake accents don't help I know they're from some call centre in India. They couldn't even find my account, yet happy to take my money every month on my plan! When I upgrade my phone I will never use these people ever again! Give your call centre people more information or is that the scam. Just say no to everything as nicely as you can and hope we go away. Hopeless.

The worst. Poor coverage. Poor service. I remember an ad they had on YouTube and staff members read bad reviews…what a waste of advertising. Money should of been spent on making service better

Modem package just thrown at an unoccupied property and gets stolen. No responsibility of atleast selecting the option of signature on delivery. Complaint gets registered after 2 days on continuous follow up and then another 2 days to get the new modem. A total of 4 days delay in get a connection even after inform the customer care that I don’t live at the property yet and not to send the modem or I can collect it from the post. Ridiculous service!

Dumbest scam of a company, talked to one person back during my account was suspended and informed me that I should receive a small bill because i finished paying my overdue resulting to reactivating my account an this was only 3 days before renewal monthly plan (hence why small bill) now they’re expecting me to pay off a full bill of a whole month I was suspended. Specific question I asked was “you’re expecting me to pay off a whole month of no service whatsoever” their answer was “Yes” … Ripping off customers to the max.