Vodafone 

I had such a bad experience with the call center staff I moved multiple accounts personal and business at a large cost to myself as I was sworn at laughed at had a customer service representative fall asleep while I was talking to them they were actually snoring and after I changed they begged me to rejoin and offered discounts. I wouldn't join this company again if they offered to pay me not worth the headache. After 20years with vodafone they have dropped the ball.

Stop sending me a bill for 5 cents in credit, Stop lying about your help desk being in NZ when its till in India, and those useless people won't listen

This people are unbelievable. They lie pester and try to extort money. I have no had their service as they jerked me around so much I told them I wanted nothing to do with them. They assure me I would not pay an early payment for a service I never had. Twice. Then sent me a modem and today a request for hundreds of dollars. I have complained to the Commerce Commission.

You guys do not care about NZ government? As long as I noticed since 2015 you guys stealing money from customers. Last month my friend cancelled his service and this month again the bill? Why? I have the recordings and I am will try to contact the Ministers/ NZ government to check every single customer looted by Vodafone. Me including my other 12 friends who were with Vodafone have been looted by you (Vodafone) And I am sure millions of Innocent kiwis, you guys have looted.

20 messages 3 different operators for one very simple cancellation, quite unbelievable

Calculated rip off merchants plain and simple so do yourself a big favour and change networks.

Such a failure in communication is so frustrating. First there was an issue with connection took about 3 one hour plus phone calls to discover what may be the issue there. Had to go buy other parts ourselves just to make sure it was the cords. Multiple calls to try diagnose the issue. Was redirected through multiple different ‘branches’ and then told they would call be back in a couple of hours. Over 24 hours later had to call them myself and still couldn’t fix it. Told a technician would come and so had to ask for a day off from work so I would be home to let them in. Didn’t come and didn’t even bother to contact saying they wouldn’t come. Called again and was told they could see a valid connection from their end - funny because it wasn’t working!! Finally they determine it must be problem with the address. Ask for a technician again and told that it would cost money. Okay sure it’s been over a month now we just want to get it fixed. Again technician doesn’t bother showing up and doesn’t bother with any communication. Called again told that the connection must be working because someone downloaded 60gb worth of something the night before. How can this possibly be true if the wifi isn’t working for anyone in the house and no one else should have the password?? Now billed for 2 months of wifi that we haven’t been able to use and facing 100+ fine if we break the ‘contract’ - sure the contracts on my fault. But the bill I was told wouldn’t billed if we hadn’t used anything?? Bloody frustrating. So much could have been avoided with better communication and everyone who works as Vodafone said the same thing about policies. Was told by someone that bills would come because automated even if we hadn’t used a single mb of data and then someone else saying that we wouldn’t have to pay the bill if we hadn’t used anything and then someone else say we still had to pay even if we haven’t use anything.

I've never experience such a bad service so many times from any company in my life. Customer service will waste half of your life to avoid helping you in any way. Also this company will routinely overcharge you sometimes 5 sometimes 15 bucks but to clarify things and to get your money back you have to go through a whole week of phone calls and dead ends so I just don't bother anymore and pay. When I have some time I will look at other providers definitely.

Just do not go with them. All their customer support is off shore; they will go round and round in circles. I had a data leak where they gave my personal details to another customer (while saying I was dead). They sold me a service that didn't work at my location (4G internet), then sold me on Fibre, which took 6 months to install - after which they still charged me a $250 cancellation for the 4G after saying there would be none...and a full month of that service on top of Fibre after it was installed. Trying to talk to anyone is pointless, emails are unresponsive, calls take hours, and no one can help you, and the phone / web support is all offshore and say they are unable to help you.

Actual criminals. They double charged my credit card and refused to refund me. They claimed that I purchased a product at 6:00am, which I didn't because I was sleeping. Then they claimed that I canceled it at 9:30am that same morning, which I didn't because I was at work. I had to file a claim to get my money back onto my credit card. Parasites.

After years of putting up with this awful company I am going elsewhere for internet and mobile.
I detest vodafone and their disgusting customer service and appaling business ethics. They always find a way to screw you out of more money and utterly ruthless once they think they have you trapped. Do NOT join them, you will be sorry if you do, I promise.

Wow. The worst customer service. Changing my account. Taking money that is not theirs. The customer service that I spoke to (3 of them) was rude, ignorant and arrogant. They tried to make statements and have me agree. They have dropped my data but continued to charge a much higher amount without my consent. Tyrannical company. Vodafone do you remember your humble entry into New Zealand. Where has that company gone. Corporate greed at its best. You have caused me inexcusably high stress. A customer for over 20 years and have only complained when you made changes I did not ask for. I really hope we as unsatisfied customers see you pay dearly for you terrible decisions and awful treatment of long-standing customers. You are pathetic.

The worst company in the world. I closed account (or what I thought I did because I trusted it would be) BUT NOOOOOO! Dont trust what they tell you EVER.
Anyone else will serve your needs better.

I started with a $ 15-a-month plan.
I do not make calls and I do not have phone conversations.

However, I require text and the ability to receive calls.
My monthly bill (for nothing but my plan) ended at $35 per month.
I found another carrier.

I have received a bill from Vodafone every month (in credit) for a year despite me closing the account.
This month it started attracting charges.
I am hopeful I have now (as of today) successfully closed this account.
Besides its very bad service, Vodafone can now reveal customer theft is part of its business plan.
Find another carrier and beware of this one.

worse customer service , and bad service

Terrible service. Voicemails received could not be accessed due to lack of credit, nonsense credit was good. Missed a few important messages. What a joke!

Our speed is sometimes less than 1mbps for fibre 100 and their own technician asked us get a new modem. The person on the phone hung after 45 mins of wait time. So I had sent a complaint and my bad luck some one named Alexandria was dealing with me. Instead of solving my issue they are demanding and kind of forcing me to sign 12 months contract. Earlier she said she will send me free modem if I reset the modem and if it doesn't speed up. I have already done this several times but the speed is still the same. Now she is asking for 12 months contract for free modem, I adviced her if the Vodafone can deliver good speed and good customer service I will sign up after 2 months. I even attached the speed test of under 6mbps but she has personally decided to not send the modem. I have told her that it is not her decision to make and she cannot back out of the modem she had promised. I have told her if the modem is not delivered before 31 December I will be forced to go to the court. FYI I am Vodafone customer for over 10 years and in my opinion this new staff they don't give damn about loyalty. Worst experience dealing with Alexandria, she deserved to get fired for trolling and stalling something she had promised and now does not want to deliver.

Positive:

The Vodafone Store at Kerikeri with real people in it gives you a competent service, helpful for residents in the Bay of Islands.

The "Pay & Go" prepaid mobile plan offers you attractive prepay DailyDeals, new every 24 hours.

Negative:

Your prepay credit balance vanishes, because of very expensive data cost at "Pay & Go" with no daily deal, even if you are not online, just because of background apps are using it. Therefore, to avoid being stung by losing your money nearly instantly by the money hungry Vodafone system, do not put new money into your Vodafone account when you are mobile with no credit, and no Wi-Fi. To sort this safely:

1. Make sure you are connected to a Wi-Fi.

2. Make sure your "Mobile data" is disconnected.

3. Always only top up the minimum amount, that limits your loss in case something goes wrong.

4. After having topped up enough to pay for your daily data deal, you now can go safely into Vodafone's mobile net.

5. Remember, avoid going into Vodafone's mobile net without having purchased enough data before.

6. Vodafone's system is set to punish users for their accidental mistakes. This is counter-productive, explaining some of the bad feedback angry customers are throwing against Vodafone. It will not benefit Vodafone on the long run

Simply the worst ever on-going experience with a New Zealand communications company. They are fundamentally lacking in any sort of customer service, technical understanding, or accounting nous. It took them more than six months to comprehend we simply wanted the bill sent to another email address. Its taken them almost two years to "upgrade" our internet connection, and the speed is now worse than it was before. Most of the reason for that particular upgrade is because they do not want to be responsible for the copper wire network on the street. Are they going to now take down all those wires? .. I think not. They employ low wage call centre workers with limited english skills and a total lack of empathy or understanding into anything other than taking as much of your money as possible. Quite how they got to the position they are in NZ is a mystery. They are simply horrendous and that is reflected in the regular NZ surveys

Very poor and bad experience customer service as l never ever had.I had made a call yesterday 2/12/22 regarding my account to the billing team about 3.30pm and spoke to Neha who did not had knowledge about how to tackle my account or resolve my issue so she put me on hold for couple of minutes and than transferred my call to one of the team member name tiddie or Eddie( unsure) she don’t want to listen my concern or my request . She didn’t want to hear me either, rather telling me to pay instead $ 75 a week and confirm me now the date ,or l will put your name on restriction and you won’t be able to use your mobile phone either, I felt this is bullying and ripping me off. I had already made a online payment on 30/11/22 of $160.00 in which she doesn’t want to hear and l am in a stress losing my husband also made a big decision to move from Christchurch to Auckland to live with my daughter due to health conditions, instead of helping and solving my account she was bullying and threatening me , My personal experience is the worst staff Vodafone would have. I believe Vodafone would be losing customers in regards to staff attitude. She is not asset to the business. We as customer wants better and helpful service not stressing out. Vodafone should take care of the customers rather than customers facing difficulties and being neglected by staff.
T. MCCORMACK
Account No 462007868