Vodafone 

THE MOST USELESS CUSTOMER SERVICE TEAM. THEY FROM INDIA AND HAVE NO IDEA HOW TO EVEN HELP WITH THE MOST SIMPLE THINGS LIKE CHECKING AN ONLINE STATUS ORDER. IVE SPENT 4 HRS ON THE PHONE WITH THEM SINCE YESTERDAY AND I STILL HAVENT GOT A CLUE WHAT MY ONLINE STATUS ORDER IS. ALL THEY DO IS ASK THE SAME REPETITIVE QUESTIONS AND PASS THE LINE AROUND TO DIFFERENT SAME USELESS TEAMS. STEER CLEAR THEY SOUND LIKE FRAUDSTERS.

poor service. no one listen and solves the problem. really disguisted

I have nothing Good to say about this HORRID company, I have been with them for almost 6 years and the first 2 years were all good , then things went pear shaped in year 4 , I discovered I was being over charged, so for 2 years I was paying too much for the service. I was angry, but ok my fault for not checking things and just paying my account, then had non stop connection issues would call customer support and guess what the answer is... no there is no problem with your internet etc. this continued for a few months till one day I finally lost my temper and was supplied a new modem, then a little extra amount was added to my account at the end of the month for the new modem.... I think some one that been paying you for the last 4 years and over charged for 2 of those years should maybe be entitled to a free modem, so after more fighting with customer support I got the modem amount waivered.. and like magic a few weeks later the connection issues started again
(Yes I am a tech SAVVY person so I know a little about these things where to put the modem ect.)
finally I got fed UP and went to a competitor and had my Broadband ported over to the new provider
and GUESS what Vodafone is STILL SENDING me Invoices and I have spent hours on the phone trying to sort this B@#@S out ….
AND THE CHERRY ON TOP …. I was told I have to return my modem after being a loyal yet disgruntled customer for so many years or I will continue to get invoiced. SO MUCH FOR PORTING A CONNECTION !!
consumer NZ will be getting a complaint about VODAFONE

Disgusting services, advertised a discount for 12 months, but the first 2 bills are already over the written amount I agreed too, my friend is a lawyer and is starting a legal process against this doggie company, countdown did this and received a whopping huge fine, we have laws against this type of fraud, I suggest you do the same ,$50 for legal aid but you'll be well rewarded once they fine this company.

Probably the worst, most reprehensible and unreliable company I have ever dealt with. They gave me endless misinformation, pretend it was accidental, take no responsibility for it or the consequences, make "mistake" after mistake, in a nightmarish cycle of negligence, incompetence, indifference and outright lying. Their indifference quickly passes into animus; I did not have a single exchange with anyone at this wretched excuse for a company which was reliable, or where they followed through on their claims, or didn't overtly misrepresent something. I'd be better off banging my head against a wall than dealing with these people. An absolute horrorshow.

I have nothing good to say about Vodafone and the 1 star is only because I have too, absolutely a bunch of incompetent people who can’t get a job anywhere else. There service and bull**^t is beyond belief. I almost feel like what’s the point of reviewing when no one does anything

I wish these reviews were better communicated online. Vodafone really is the worst in every aspect of customer service. Impossible to speak to anyone, impossible to get issues resolved. I could go on about my frustrations in detail. You will waste a huge amount of your valuable time being with Vodafone. Put simply NEVER USE VODAFONE.

Worst company run by Indians with very little English , they are a complete and utter mess- everything possible could of gone wrong with a plan , new phone you name it! - why do people still deal with this company worst company ever! They never help there is always a issue - or pass you on and never call back, I'n all my life I have never experienced such a lack of professionalism and people that are so incompetent , I don't know how this company still exsists !! We regret even signing up with this company! Customer service is the worst! You are lucky to get someone who understands English , if you do they speak very little!

Made an order for VDSL broadband and was told that they would be in contact if they needed anything further.

Received zero response for seven days, when I called to inquire about what was going on, I was told I hadn't passed the initial credit check and that my order had been canceled.

At no point did anyone bother to tell me this, I have been sitting here pointlessly waiting for a full week.

I am on prepaid Vodafone, so it's not as if they do hot have my contact details.
Will be canceling mobile services with them and will recommend anyone go elsewhere.

Please do not go with these guys they are atrocious the wifi always cuts out .and it's frustrating. Save yourself a headache and find another provider

If there is a 0 rating for experience, that's my answer. I have spoken about transferring credit from one account to another (with different representatives; they would say our current account is up to date/l or overdue-we get different answers all the time!). This would get 'resolved' by different people but then we still got overdue reminders via text and email. We set up our 4-digit confirmation code several times; some representatives accept them, some not. Authorised person to talk about accounts not accepted by some representative despite having spoken to some before them. We waited for broadband connection weeks after we intially requested for them - too slow service! No response from online queries. Very poor customer service over the phone -very disappointing and annoying. Now I do not know if my issues have been resolved; I guess I'll see if I get another overdue reminder!

I have had nothing but bad experiences with their phone and app based customer support. So many hours wasted with people who can't understand English or who make promises that they or their colleagues don't deliver on. The only thing that has worked for me is going to a Vodafone store and talking to a REAL person in person. Luckily I live in a city. If you're not near a store, I'd suggest using another provider.

The worst experience with vodafone
So my husband iphone got stolen
He filed a police report
Took this to vodafone and requested his stolen iphone get black listed
After an hour (far too long) it was confirmed that i had all been processed
1 week later of insurance required proof of the and that we should have received an email in our cases we did
Thats ok my husband rang today and asked to speek with a supervisor and explained the issues. Her reply was no worries i can see the notes here i will send a confirmation soon
We received confirmation later that day which i sent off to insurance
HELLO my husband new phone is not working. Taking time off work again to go into vodafone to be informed his new had been black listed
WHAT this is crazy what service do you call this !!!!!!
No i have to contact our insurance company and explain before we might be had up for frued
I am so close to taking this to fair Go

There is no data on 3G network that is absurd
Only in central Auckland and some location that is walking well but as soon as you drive outside of Auckland there is no data!

A dishonest greedy corporate that has no interest in anything but making extortionate profits and paying the least amount of tax. Customiser service is appalling, as is their communication regarding contracts. Untrustworthy, greedy corporate thieves with no ethical or moral compass and who also don’t do what they promise they are going to do. - Having a contract with this company is like being in a toxic marriage… I will therefore be getting a divorce from these bottom feeders. They don’t even deserve 1 Star. I already have a broadband relationship with another provider who will soon be getting all my current Vodafone mobile business too. Vodafone are like the Amber Heard of telecommunications companies.

Absolutely qppaling, tried cancelling my plan and they havent, its been 8 months now and the dept has crept up, now dept agencies have come along, you wont get nothing.

Vodafone have completely dropped the ball,
Simply closing an account has taken 40 minutes.
They were unable to offer any decent broadband service for our new address, Switched to another provider who had all the answers in 3 minutes.

Whilst the people at the end of the online
chat or phone are helpful, The tech is appalling.
I have wasted hours today attempting to switch from a wrongly advised plan to a pre pay solution.
Ha, my bad. Should have gone elsewhere. Highly frustrating.

Have not had a good experience with Vodafone, I don't normally post reviews, but my most recent interaction was so rude and condescending. People I know who are with Vodafone also have the same issue.

Topped up $20 on my account to renew my pre paid plan.
I got a message saying my account had been topped up, but no message about my plan being renewed.
Tried the app to talk to a person. No internet, no data, no access. Oh well, I'll have to wait till I get home from work to use the internet.

Got home, get on the wifi, the app shows I have $0...
Concerned, I contact the live chat. They said my balance was used on Data...
I told them what had happened and they said because i'm on a casual rate since my plan ended.
But... When i tried to access the internet, it wouldnt let me, so i left my phone in my bag for the remainder of the day. They said the data would have been used in background apps.

So... When i needed data, it wouldnt give me access... but after, when I left my phone in my bag, it charges me for data for background apps...
I was charged the $20 for this "data".
Staff are not very caring, can get verbally aggressive even when you are trying to be kind (I myself being in a CS role, I know you can have a lot of rude customers who are upset). Based on my experience at the St Lukes Mall branch in Auckland as well... Would not recommend.

Pathetic service! You would just go in circles with your problems.
I signed up recently for my broadband, then they haven't sent me the bill through (yes, they had my mobile number and yet I was not contacted) plus they must have the wrong email entered.

Called back, was told 3 different things by 3 different people, no result.

I paid in full even whatever was not due, they said you have to wait for 24 hrs. However, a person earlier said, he will do it straight away!

Lot's of people said, don't chose Vodafone yet I did! Should have listened! Worst service ever