A very helpful young man called Hugo explained how to connect our Two phones to roaming whilst in Canada shortly. The least expensive option was very appropriate. Thanks for a very good service.
Company replied
7 High Street, SN15 3ER Chippenham, GB
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A very helpful young man called Hugo explained how to connect our Two phones to roaming whilst in Canada shortly. The least expensive option was very appropriate. Thanks for a very good service.
Company replied
Tom was very helpful with explaining all the different options that were available to select from for a new contract and finding one that suited my needs. He was very friendly and we had a good cha... See more
Company replied
Not exactly sure of the date that I went into the Vodaphone shop in Chippenham for some tech support but it was the Tuesday after England won their World Cup football match! Tom helped me. He greeted... See more
Company replied
Ryan, Tom, and Mason were all great help with the whole phone buying process! Definitely felt very happy leaving the shop. Thank you guys very much.
Company replied
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7 High Street, SN15 3ER, Chippenham, United Kingdom
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Seen straight away and answered all my questions. Everything sorted very quickly.

Reply from Vodafone UK - Chippenham
Thomas was brilliant, exceptionally patient with me. Excellent customer service. Can't recommend highly enough.

Reply from Vodafone UK - Chippenham
We were greeted as soon as we entered the shop & offered coffee. Ryan was absolutely wonderful in explaining everything to me as I’m not good with technology. He was very polite, friendly & obviously knew his stuff! He answered all my questions. I was worried what affect changing my phone would have on my hearing aid app & he put my mind at rest about that. He set it all up for my phone to be delivered the next day to my home. I do hope Ryan gets recognition for being an amazing adviser to me, & wish him all the best.

Reply from Vodafone UK - Chippenham
Assisted by Ryan very helpful excellent service 👏

Reply from Vodafone UK - Chippenham
Very friendly, helpful and patient.
Ryan explained everything clearly and concisely.

Reply from Vodafone UK - Chippenham
Great customer service ! Friendly man Ryan giving me all the required information needed about the phone ,very helpful and very satisfied customer here !

Reply from Vodafone UK - Chippenham

Reply from Vodafone UK - Chippenham
Outstanding service and care to a Veterans in need. Thank you Tom.

Reply from Vodafone UK - Chippenham
Grace was very helpful and really clear with each step of the process of upgrading my sim. Whole store was very inviting and friendly. Nothing was too much trouble. I would highly recommend!

Reply from Vodafone UK - Chippenham
Good customer service, sorted out everything I needed and planned my swop over in december.

Reply from Vodafone UK - Chippenham

Reply from Vodafone UK - Chippenham
Absolutely friendly and great help from you all

Reply from Vodafone UK - Chippenham
The advisor tried every way possible to sort out the issue with my network and finally found the issue and was rectified within minutes. When sorting the issue he also told me I could save money on my Vodafone broadband. Had issue's and he when above and beyond to sort. Couldn't resolve in store. As it was out of his hand, But told me he would personally get in touch when he had more answers.
He surely did know what he was doing and didn't just try and fob me off and do the basic.
Chippenham Store

Reply from Vodafone UK - Chippenham
Terrific service here always. Informed, courteous and respectful. Nothing is too much trouble for the employees. And especially grateful thanks to Grace

Reply from Vodafone UK - Chippenham

Reply from Vodafone UK - Chippenham
Massive thank you to Jo as popped over to upgrade my phone and she saved lots of hassle and saved me quite a bit money. Great service and lovely staff

Reply from Vodafone UK - Chippenham
Popped over to Chippenham to upgrade my phone. After speaking with grace she made the process very easy and saved me a lot of money. Great service

Reply from Vodafone UK - Chippenham
The man I have seen twice is so helpful pleasant, nothing is too much trouble.

Reply from Vodafone UK - Chippenham
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