Mitch was absolutely fantastic, explained everything thoroughly in a way I could understand, treated me as a person not just a sale. Even gave advice re my mother's broadband and phone. Cannot praise... See more
Company replied
Location
Switch locationUnit 107-108 , Level 1 intu Derby, DE1 2PG DERBY, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Jade was very friendly, respectful and helpful. She patiently took me through the different options as I was considering a new sim and phone. Many thanks!
Company replied
Jade served me at Vodafone Derby. Good experience and she gave me all options available. Even went into detail regarding the Xchange policy for me and made her own personal research. Great experience... See more
Company replied
Jade at Derby. Incredibly patient and never an issue having to repeat things! She wrote all the instructions manually for Me to take home and not panic. A very good experience for a non- tech s... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Derby
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit 107-108 , Level 1 intu Derby, DE1 2PG, DERBY, United Kingdom
4.9
Excellent
305 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jade was very friendly
Jade was very friendly, respectful and helpful. She patiently took me through the different options as I was considering a new sim and phone. Many thanks!
September 29, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Timothy,
Thanks for the lovely review and fantastic support for Jade,
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at http://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jade very patient got me a great deal
Jade very patient got me a great deal. I love Jades service 10/10 I’m a very happy customer
September 28, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Claudette,
Thanks for the lovely review and fantastic support for Jade. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I needed a new phone
I needed a new phone. Anna was a great help. She was efficient, friendly and reassuring. She explained everything so clearly, and transferred everything from my old phone for me. I am very pleased with my new phone. Thank you, Anna.
September 28, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Wendy,
Thanks for the lovely review and fantastic support for Anna.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Derby
Hi Joyce, thank you so much for your wonderful review and the amazing support you’ve shown for Rubel , it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Fyza was really helpful and friendly.
Fyza was really helpful and friendly.
September 22, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Kady has been amazing with me today
Kady has been amazing with me today. Very nice to talk to, very efficient and excellent customer service ! Hang on to her, she's a star
September 22, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Margaret,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fyza
Fyza, communicated really well, patient, receptive, and helpful.
September 22, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Tolulope,
Thanks for the lovely review and fantastic support for Fyza. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Sid very helpful and polite
September 21, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Judith,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Jade has been really good
Jade has been really good, very patentive and listened very well. 10/10 service would defo recommend
September 21, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Jay and fyza were extremely helpful I…
Jay and fyza were extremely helpful I was stressed about My previous contract they renewed my contract to a great one very pleased with their service would recommmend
September 20, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Cynthia,
Thanks for the lovely review and fantastic support for Jay and Fyza. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fyza was amazing today I came in for a…
Fyza was amazing today I came in for a upgrade as I had ran out of data she gave me a great deal very helpful and fun service
September 20, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Mitch simply the best
Mitch was absolutely fantastic, explained everything thoroughly in a way I could understand, treated me as a person not just a sale. Even gave advice re my mother's broadband and phone. Cannot praise him highly enough. What a valuable asset he is to you!
September 20, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey there,
Thanks for the lovely review and fantastic support for Mitch.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jade served me at Vodafone Derby.
Jade served me at Vodafone Derby.
Good experience and she gave me all options available. Even went into detail regarding the Xchange policy for me and made her own personal research. Great experience overall
September 18, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Josh,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Fyza is a lovely person
Fyza is a lovely person, managed to sort me a great deal!
September 17, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Caroline,
Thanks for the lovely review and fantastic support for Fyza.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Derby
"Hey Neil,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Fyza and Jay
Fyza and Jay
Amazing advise and service. Both were very helpful and went out of their way to provide us with the best deal for us. Five star!!!! Thank you
September 16, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Suzanne,
Thanks for the lovely review and fantastic support for Fyza and Jay. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Derby
"Hey Patricia,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Mitch was quick and professional.helped…
Mitch was quick and professional.helped resolve issues from online service. Thank you
September 9, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hi Rosemary. This is really lovely to hear, thanks for the review! It's great to know that our team member was able to quickly and professionally resolve your online service issues.
If you need any help from us in the future, you can contact our team by calling 0333 304 0191 or speak to them via LiveChat here: http://vodafone.uk/2LCJiTm.
Or via Social Media on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.
Vodafone
Jade has been wonderful extremely…
Jade has been wonderful extremely helpful and knowledgeable, also Kady has been wonderful and extremely helpful and knowledgeable too. Thank you
September 6, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Roslyn,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Jade at Derby
Jade at Derby.
Incredibly patient and never an issue having to repeat things!
She wrote all the instructions manually for
Me to take home and not panic.
A very good experience for a non- tech savvy old woman!
September 5, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Jane,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.