Jade at Derby. Incredibly patient and never an issue having to repeat things! She wrote all the instructions manually for Me to take home and not panic. A very good experience for a non- tech s... See more
Location
Switch locationUnit 107-108 , Level 1 intu Derby, DE1 2PG DERBY, GB
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Went into the derby store to enquire about a phone upgrade. Rich was the first staff member we spoke to. Very friendly and answered any questions whilst we were waiting to be seen too. Sid was th... See more
Company replied
I was helped by a gentleman called Jay. He helped me and my husband to change over from my provider to Vodafone. He was very helpful and friendly and explained everything to me very clearly. A very g... See more
Company replied
I knew exactly what I wanted from a new phone, including size, price and ease of use. I was offered exactly what I wanted, no trying to over-sell or increase my monthly cost for a fancy gadget were I... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Derby
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit 107-108 , Level 1 intu Derby, DE1 2PG, DERBY, United Kingdom
4.9
Excellent
285 reviews
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Went in to the derby store today spoke…
Went in to the derby store today spoke to Jay he was absolutely amazing inwas so nervous going in there as I don't know anything about phones. He helped me get a new phone helped me transfer my information across and also gave me a demo on some of the features. He was an absolute gem so friendly and patient i wish every shop provided such great service, credit to the company.
April 21, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Jean,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great service from Miz sorted me a…
Great service from Miz sorted me a cracking deal
April 20, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Hussain,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
I was supported by Dom during my visit…
I was supported by Dom during my visit at the shop and he was professional throughout and very patient.Keep the good work .Thanks
April 19, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Miz was brilliant
I went into the store to cancel my sim and get a PAC code after receiving misleading information from a women called Sally 2 years ago , the advisor Miz was really helpful and manage to convince me yo stay with vodaphone, he was honest and very helpful he went through all the details and also helped me check the emails he had sent about my new contract thank you Miz you were brilliant
April 11, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Sahrish,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Amazing Store Manager
Went into store for help and support after the customer service team on the phone were useless store manager Sayfur was so amazing really helped me a lot and also manage to save me £15 a month on my homebroad band
April 14, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Shahnaz,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jade has been amazing
Jade has been amazing! Very clearly spoken and I understood everything got a great deal for a great price!! Thanks jade
April 11, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Arif,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Sid was very helpful and explained…
Sid was very helpful and explained everything in detail to us. Would happily visit Sid again to do more business. Splendid young gentleman.
April 11, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey John,
Thanks for the lovely review and fantastic support for Sid.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service
Excellent service. Contracts etc explained in full. Friendly staff
April 10, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Emma,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Phone upgrade
Smooth process from start to finish. Made a complicated process simple
April 10, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service from sid
April 7, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Valentin,
Thanks for the lovely review and fantastic support for Sid.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jade has very helpful and friendly…
Jade has very helpful and friendly deserves a raise! Will defo come back
April 4, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Sean,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Phone upgrade
Sid was really helpful and explained everything to me well.
April 4, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Sarah,
Thanks for the lovely review and fantastic support for Sid.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amazing Deals
AJ in the Derby store was brilliant, very helpful and efficient, describe in detail and help choose the best deal for me for my budget. Highly recommended
April 3, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jade was very helpful and informative
Jade was very helpful and ingormative
March 31, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Marilyn,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Miz was excellent
Miz was excellent, very helpful and friendly and was really patient with me, he is an asset to the company, thank you
March 30, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey John,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The service I received today was…above and beyond.
The service I received today was exemplary, I am not a young tech savvy person and the helpfulness and patience of Sid in dealing with my query was greatly appreciated. I really wish there were more Sids in the world!
March 27, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Jackie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Aasiyah provided excellent customer…
Aasiyah provided excellent customer service in store. Very friendly and efficient service. Very happy with the deal given.
March 27, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Kirsty,
Thanks for the lovely review and fantastic support for Aasiyah.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Sid was brilliant today with dealing…
Sid was brilliant today with dealing with my query took the time to go through everything with me thank for the great service and J was brilliant aswell
March 15, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey George,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Had a great experience with Sid
Had a great experience with Sid. Very knowledegable, friendly and great service
March 13, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Craig,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
We were very happy with the advice and…
We were very happy with the advice and attention given by Dom to help us select a smart phone that fulfilled our requirements and at a reasonable price.
March 10, 2026
Unprompted review
Reply from Vodafone UK - Derby
Hey Edward,
Thanks for the lovely review and fantastic support for Dom.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
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