Vodafone UK - Exeter Reviews 

588
TrustScore 5 out of 5

5.0

246 High Street, EX4 3NZ EXETER, GB


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Rated 5 out of 5 stars

I was see by a really lovely young man called Scott at the High Street branch of Vodafone. I cannot express my gratitude for all the help and advice given to me. He was so professional and knowle... See more

Company replied

Rated 5 out of 5 stars

Alex, retail assistant at the Exeter Vodafone shop was super helpful, explained everything clearly and made every effort to find us the best deal (which worked out better than I thought). Superb servi... See more

Company replied

Rated 5 out of 5 stars

Hayley in the Exeter shop (not Mei as her name badge says) is amazing! She has been so amazingly helpful sorting out two new contracts, going through loads of different options for me, very patient an... See more

Company replied

Rated 5 out of 5 stars

Josh was absolutely fantastic today! He was friendly, professional, and made the whole experience genuinely enjoyable. He took the time to explain everything clearly, was patient, and made me feel com... See more

Company replied


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  • 246 High Street, EX4 3NZ, EXETER, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

588 reviews

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5.0

All reviews

(588)

42,756 reviews in the last 12 months

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Rated 5 out of 5 stars

Really great help and great knowledge…

Really great help and great knowledge from Dan good all round service

January 18, 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Amanda,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Dan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Taj was excellent

Taj was excellent. He was incredibly helpful and knowledgeable

January 16, 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Philippa,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dan was amazingly helpful and…

Dan was amazingly helpful and knowledgeable. He gave sound advice on all the aspects I wanted to know about. Can not fault his service.

January 12, 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Derek,
 
Thanks for the lovely review and fantastic support for Dan.
 
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Hayley is very patient and friendly

Hayley is very patient and friendly. She set me up with the best deal and get me a new phone at the same time. Thank you Hayley!

January 5, 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The service was excellent

The service was excellent, and the action taken was prompt. Dan was very helpful and provided clear, step-by-step explanations. Despite being short-staffed, they successfully completed the task.

December 14, 2025
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Irina,

Thanks for the lovely review and fantastic support for Dan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dan was a very helpful today in store

Dan was a very helpful today in store. Very knowledgeable on services and provided me a great package on my broadband and phones.

December 5, 2025
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Rhiannon,

Thanks for the lovely review and fantastic support for Dan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jordan Exeter Branch

Jordan, on Exeter branch, was very helpful and polite, he really help me to understand my contract and all the procedure to buy my dream phone.

Thank you very much for help and wish you a Happy Christmas.

November 29, 2025
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Iatan,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Scott upgraded ny phone and brought my…

Scott upgraded ny phone and brought my wife across from three, thanks

November 25, 2025
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Ismail,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Scott switched me from Three to…

Scott switched me from Three to Vodafone, great service

November 25, 2025
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Sercan,

Thanks for the lovely review and fantastic support for Scott.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dan and Hayley were Fabulous and fixed…

Dan and Hayley were Fabulous and fixed all the problems for me! Thank you.

November 21, 2025
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Karen,

Thanks for the lovely review and fantastic support for Dan and Hayley.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Scott updated my phone to the new…

Scott updated my phone to the new iphone 17, thanks again

November 20, 2025
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Scott organised a new home road band…

Scott organised a new home road band for me, and helped cancel the mobile router device that was out of contract, thanks!

November 20, 2025
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hi, We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Scott helped set up roaming for my…

Scott helped set up roaming for my upcoming holiday

November 17, 2025
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hi. We're happy to hear that the roaming setup for your holiday went smoothly. Thank you for sharing your positive experience with us! If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Scott sorted a Sim only for me

Scott sorted a Sim only for me, great service thank you

November 17, 2025
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hi. We're happy to hear that you received great service and that we sorted a SIM for you. Thank you for your positive feedback; it means a lot to us. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great Service

Scott was really helpful and provided me with an upgraded phone and sorted my old handset to enable me to give to my daughter for Christmas. Great service.

November 17, 2025
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Harry had top class service will…

Harry had top class service will definitely be coming again

November 14, 2025
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Hayley was absolutely terrific and…

Hayley was absolutely terrific and helped us set up 2 new Iphones and an IPad! We are not tech-savvy and Hayley just saved us from imploding! She is a real asset to your company.

November 14, 2025
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Hayley was very knowledgable and a…

Hayley was very knowledgable and a pleasure to work with.

November 10, 2025
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hi. We're happy to hear that you found our team member knowledgeable and a pleasure to collaborate with. Thank you for your positive feedback! If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Hayley is very helpful

Hayley is very helpful, patient and very understanding. She helps me set up everything and make it so simple to me. Thank you so much Hayley.

November 4, 2025
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jordan was amazing in terms of customer…

Jordan was amazing in terms of customer service and personality. He has saved me a substantial sum and I have happily moved over to Vodafone as my internet provider. First class thank you so much 😁

November 3, 2025
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hi. We're so glad to hear about the positive experience you had! We appreciate you taking the time to share your fantastic feedback with us regarding the great service you received. Thanks again! If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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