Vodafone UK - Gravesend Reviews 

203
TrustScore 5 out of 5

4.9

29 New Road, DA11 0AB Gravesend, GB


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Rated 5 out of 5 stars

Tomas is an absolute delight in Vodafone Gravesend HIgh street. The customer service he gave is impeccable and very satisfactory. He was very helpful in educating me on products and Vodafone services... See more

Company replied

Rated 4 out of 5 stars

Tomas was very helpful and gave clear information given regarding my new tariff today

Company replied

Rated 5 out of 5 stars

Tomas from the vodafone gravesend store was very kind and helpful and giving me a good price for a new phone.

Company replied

Rated 5 out of 5 stars

My agent Toby was very efficient, informative and jovial. His calm approach makes his customer service enjoyable. He throughly explained the process, the charges involved and the dates the chsnged... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Gravesend

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 29 New Road, DA11 0AB, Gravesend, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

203 reviews

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1-star

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4.9

All reviews

(203)

42,801 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sherry was very kind and helpful to…

Sherry was very kind and helpful to make my monthly bill cheaper.

July 30, 2026
Unprompted review
Vodafone UK - Gravesend logo

Reply from Vodafone UK - Gravesend

Hey Teresa,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tomas from the vodafone gravesend store…

Tomas from the vodafone gravesend store was very kind and helpful and giving me a good price for a new phone.

July 30, 2026
Unprompted review
Vodafone UK - Gravesend logo

Reply from Vodafone UK - Gravesend

Hi Colin, thank you so much for your wonderful review and the amazing support you’ve shown for Tomas, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone social media Team

Rated 5 out of 5 stars

Had a bullmpsment issue and Mitra and…

Had a bullmpsment issue and Mitra and Tarandeep was able to offer great help and assistance, great service overall.

July 31, 2026
Unprompted review
Vodafone UK - Gravesend logo

Reply from Vodafone UK - Gravesend

Hey Paula,

Thanks for the lovely review and fantastic support for Mitra and Tarandeep.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The customer service at Vodafone and Manager

The customer service with the manager and the other sales advisors, was amazing. Very kind, understanding people that understand and serve customer needs.

July 30, 2026
Unprompted review
Vodafone UK - Gravesend logo

Reply from Vodafone UK - Gravesend

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tomaa from the Vodafone Gravesend store…

Tomaa from the Vodafone Gravesend store was very helpful on giving me a good price for a new phone.

July 28, 2026
Unprompted review
Vodafone UK - Gravesend logo

Reply from Vodafone UK - Gravesend

Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tomas is an absolute delight

Tomas is an absolute delight in Vodafone Gravesend HIgh street. The customer service he gave is impeccable and very satisfactory. He was very helpful in educating me on products and Vodafone services. Such a great time with him and it was generally a great service

July 2, 2026
Unprompted review
Vodafone UK - Gravesend logo

Reply from Vodafone UK - Gravesend

Hey Oluwayomi,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tomas from the Vodafone in Gravesend…

Tomas from the Vodafone in Gravesend was very helpful on helping me to gice me the best price.

June 29, 2026
Unprompted review
Vodafone UK - Gravesend logo

Reply from Vodafone UK - Gravesend

Hey Susan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ausaf helped me with my email and my…

Ausaf helped me with my email and my phone and he was really helpul as im 75 and explained really

June 29, 2026
Unprompted review
Vodafone UK - Gravesend logo

Reply from Vodafone UK - Gravesend

"Hey Catherine ,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team"

Rated 5 out of 5 stars

Tomas and Sherry from the Vodafone…

Tomas and Sherry from the Vodafone Gravesend Store was very kind and helpful with giving me a new sim.

June 29, 2026
Unprompted review
Vodafone UK - Gravesend logo

Reply from Vodafone UK - Gravesend

Hey Rzgar,

Thanks for the lovely review and fantastic support for Tomas and Sherry.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ausaf and tomas helped me understand my…

Ausaf and tomas helped me understand my phone and was excerlant service

June 28, 2026
Unprompted review
Vodafone UK - Gravesend logo

Reply from Vodafone UK - Gravesend

Hey Marrgret,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ausef ( I think that was his name)…

Ausef ( I think that was his name) helped me today with my phone he went above and beyond in the Gravesend shop, he was so kind and explained how the virus happened, I am so grateful to him.
Wendy Gardner

June 20, 2026
Unprompted review
Vodafone UK - Gravesend logo

Reply from Vodafone UK - Gravesend

Hey Wendy,

Thanks for the lovely review and fantastic support for Ausef.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ausaf from the Vodafone Gravesend store…

Ausaf from the Vodafone Gravesend store was very kind on helping me with my issue.

May 28, 2026
Unprompted review
Vodafone UK - Gravesend logo

Reply from Vodafone UK - Gravesend

Hey there,

Thanks for the lovely review and fantastic support for Ausaf.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Staff are great

Staff are great

May 30, 2026
Unprompted review
Vodafone UK - Gravesend logo

Reply from Vodafone UK - Gravesend

Hey Harold,
Thanks for the lovely review.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tomas from the Vodafone Gravesend was…

Tomas from the Vodafone Gravesend was very helpful on giving me the best price for my new phone and helping me transfer my information from my old device to my new one.

May 29, 2026
Unprompted review
Vodafone UK - Gravesend logo

Reply from Vodafone UK - Gravesend

Hey,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tomas from the Vodafone Gravesend was…

Tomas from the Vodafone Gravesend was very helpful.

May 29, 2026
Unprompted review
Vodafone UK - Gravesend logo

Reply from Vodafone UK - Gravesend

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Customer service is too good and…

Customer service is too good and satisfied. Tomas is doing great as well as Mitra. Must visit and will get great deal on whatever you want!!

May 29, 2026
Unprompted review
Vodafone UK - Gravesend logo

Reply from Vodafone UK - Gravesend

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Had a really good experience at…

Had a really good experience at Vodafone. The team were super helpful and explained all the different contracts clearly, which I appreciated after bad experiences elsewhere.

Ausaf especially was great—really patient, knowledgeable, and made everything easy to understand. Would definitely recommend 👍

April 28, 2026
Unprompted review
Vodafone UK - Gravesend logo

Reply from Vodafone UK - Gravesend

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Upgraded my phone recently and was…

Upgraded my phone recently and was served by Ioana, extremely helpful and professional help me set up my phone and transfer all my data and told me about all the amazing broadband deals I can get. Along with few of her favourite recommendations for restaurants as she said she likes to eat out a lot thank you !!

April 29, 2026
Unprompted review
Vodafone UK - Gravesend logo

Reply from Vodafone UK - Gravesend

Hey Jackster,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I visited Vodafone today and had the…

I visited Vodafone today and had the pleasure of being assisted by Mitra. His customer service was truly exceptional—professional, friendly, and incredibly helpful from start to finish. He made everything simple, explained every detail clearly, and went above and beyond to ensure I left completely satisfied. It’s rare to meet someone so dedicated and genuinely caring. Mitra is a true asset to Vodafone, and his outstanding service made my visit unforgettable. Highly recommended!

April 29, 2026
Unprompted review
Vodafone UK - Gravesend logo

Reply from Vodafone UK - Gravesend

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

I received excellent service from Ausaf at the Vodafone store in gravesend he was super friendly and extra helpful

April 28, 2026
Unprompted review
Vodafone UK - Gravesend logo

Reply from Vodafone UK - Gravesend

Hey Dionis,

Thanks for the lovely review and fantastic support for Ausaf.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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