Desperately needed a new phone, as my old one was seven years plus old and was not working properly. Went into the shop and spoke to Ricardo who was very knowledgeable, and possibly was the man... See more
Company replied
Location
Switch location9d Castle Street, LE10 1DA Hinckley, GB
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See what reviewers are saying
I recently went into store to upgrade my phone and get a reduced monthly cost as the online offers were not great. My first visit took 1.5hrs and the staff were really helpful and got my a new phone a... See more
Company replied
Excellent customer service from Aadam. Really helpful and got us a great upgrade deal for phone and internet Very happy
Company replied
Just got broadband installed at home came into to get my logins sorted because I was struggling with storing them safely. Met ricardo in store he was great helped me get my account up and running. Tha... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Hinckley
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
9d Castle Street, LE10 1DA, Hinckley, United Kingdom
4.9
Excellent
471 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Came in to get a new phone
Came in to get a new phone, luke helped so much and the service was amazing, everyone in the workplace treated me well and i felt welcomed, best experience i’ve had
June 19, 2026
Unprompted review
Reply from Vodafone UK - Hinckley
Hey Julie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Saw a broadband deal online and came in…
Saw a broadband deal online and came in store to see if I could leave my current provider. Met with Luke in store who was absolutely fantastic. Came across very knowledgeable and trust worthy brilliant service.
June 18, 2026
Unprompted review
Reply from Vodafone UK - Hinckley
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Had big issues with customer sevices on…
Had big issues with customer sevices on the phone with my broadband. Had a really bad experience so came into the hinckley store for help. Met store manager Ricardo he was brilliant and help me get my account sorted. He saved my opinion of vodafone and he was really helpful cant thank him enough.
June 18, 2026
Unprompted review
Reply from Vodafone UK - Hinckley
Hey Ionica,
Thanks for the lovely review and fantastic support for Ricardo.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Tea
Came in to get my spend cap removed…
Came in to get my spend cap removed ended up leaving with 2 great deals and saving me a ton off my bill. Ricardo was amazing I will be back to see him again. Brilliant service!
June 17, 2026
Unprompted review
Reply from Vodafone UK - Hinckley
Hey Ija,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Pleased with jays service got a new…
Pleased with jays service got a new phone and am very happy with the good prices .
June 15, 2026
Unprompted review
Reply from Vodafone UK - Hinckley
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Very pleased with Jay and definitely…
Very pleased with Jay and definitely will be back again being able to talk to someone face to face makes a difference.
June 15, 2026
Unprompted review
Reply from Vodafone UK - Hinckley
Hi Debbie, thank you so much for your wonderful review and the amazing support you’ve shown for Jay, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Cole was of great help
June 8, 2026
Unprompted review
Reply from Vodafone UK - Hinckley
"Hey Mike,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Brilliant customer service by Jay ans…
Brilliant customer service by Jay and explained very well to me and took his time , very grateful
June 3, 2026
Unprompted review
Reply from Vodafone UK - Hinckley
Hey Irene,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
easy
easy, simple and left happy. staff was helpful and service was good
June 2, 2026
Unprompted review
Reply from Vodafone UK - Hinckley
Hey Miles,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ray was very helpful in helping me to…
Ray was very helpful in helping me to find the right mifi deal, polite and very knowledgeable.
June 2, 2026
Unprompted review
Reply from Vodafone UK - Hinckley
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Hinckley
Hey Christopher,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
My phone service had been stopped and I…
My phone service had been stopped and I was in need of a new phone. Wanted a newer iPhone met with ricardo in store who was great and helped me to find a great deal. Also spoke to Ray who showed me how to use the new features and made it easy to switch across. Thank you so much for the great service can’t wait to play on my new phone!
May 29, 2026
Unprompted review
Reply from Vodafone UK - Hinckley
Hi Deborah, thank you so much for your wonderful review and the amazing support you’ve shown for Ricardo And Ray, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
My banking apps and health apps stopped…
My banking apps and health apps stopped working. Came in for some help with sorting my apps out spoke with Ray and Luke who were brilliant and helped me get back up and running thank you boys.
May 29, 2026
Unprompted review
Reply from Vodafone UK - Hinckley
Hey David,
Thanks for the lovely review and fantastic support for Ray and Luke.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
My phone had a software issue
My phone had a software issue. Was having problems with using my phone due software pop up. Met with store manager Ricardo who was brilliant took less than 5 mins to get me back up and running. Service was fantastic thanks again
May 26, 2026
Unprompted review
Reply from Vodafone UK - Hinckley
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
My phone and my husbands phone stopped…
My phone and my husbands phone stopped working on Saturday. No service or signal came into store to get this resolved yet with the store manager Ricardo who was brilliant. Got us back up and working within minutes he's a star. Thank you again
May 26, 2026
Unprompted review
Reply from Vodafone UK - Hinckley
Hey Eunice,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Had an issue with signal
Had an issue with signal. Met with the store manager ricardo who was amazing he helped me sort my service out when my texts and calls weren't working. Brilliant man helped me get it back up so I could get in touch with my family and friends again. Thank you so much
May 26, 2026
Unprompted review
Reply from Vodafone UK - Hinckley
Hey John,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Ricardo.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Came into store with an issue with my…
Came into store with an issue with my business account and was served by Cole and Luke who were amazing. I’ve had some really awful luck with this account and so grateful for Luke’s help with everything. He managed to sort everything out for me without him I would have been lost. Thank you so much Luke !
May 21, 2026
Unprompted review
Reply from Vodafone UK - Hinckley
Hey Shirley,
Thanks for the lovely review and fantastic support for Cole and Luke.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Visited Hinckley store today regarding…
Visited Hinckley store today regarding an ongoing issue with the closure of my business account. Assisted by Cole Jones who was fantastic from start to finish will be back in to see him very soon. Many thanks again
May 21, 2026
Unprompted review
Reply from Vodafone UK - Hinckley
Hey John,
Thanks for the lovely review and fantastic support for Cole.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Phone stopped working
Came into see someone about my phone not working. Met Ricardo and Luke in store who helped me to get my phone back up and running. Luke was amazing and helped me more than anyone has done ever before. Thank you so much for your help I will be back when my phone is due for an upgrade. Great service!
May 21, 2026
Unprompted review
Reply from Vodafone UK - Hinckley
Hey Stuart,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Hinckley
Hey Patrick,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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