Vodafone UK - Retford Reviews 

160
TrustScore 5 out of 5

4.9

33-35 Carolgate, DN22 6BZ Retford, GB


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Rated 5 out of 5 stars

Being something of a Dinosaur, I received a new iPhone from Carphone Warehouse on the Vodafone Network. Transferring data from my old phone was going sweet . However I failed to transfer my... See more

Company replied

Rated 5 out of 5 stars

Friendly staff, made you feel welcome right from the start. Explained everything clearly and always made sure that we were happy with everything discussed before progressing on. Maintained eye cont... See more

Company replied

Rated 5 out of 5 stars

Who knew phone shopping could be so easy. Can’t praise this store enough. Staff were welcoming without being too much; attentive without being pushy and so friendly and helpful. Clearly knew their... See more

Company replied

Rated 5 out of 5 stars

After recently losing my phone, today I took out my first phone Contract in over ten years, the girls working were very friendly, very helpful and had excellent knowledge. Helping me retain my old num... See more

Company replied


Company details


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  • 33-35 Carolgate, DN22 6BZ, Retford, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

160 reviews

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4.9

All reviews

(160)

40,836 reviews in the last 12 months

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Rated 5 out of 5 stars

Amy was very helpful and very patient…

Amy was very helpful and very patient she is a credit to the company

July 1, 2025
Unprompted review
Vodafone UK - Retford logo

Reply from Vodafone UK - Retford

Hey Lindsay,

Thanks for the lovely review and fantastic support for Amy.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lovely helpful staff.

Lovely helpful staff.

June 9, 2025
Unprompted review
Vodafone UK - Retford logo

Reply from Vodafone UK - Retford

Thanks for the review Liv,

Vodafone Social Media Team

Rated 5 out of 5 stars

Was very welcoming and helped out with…

Was very welcoming and helped out with my questions and purchase will be coming back again.

June 9, 2025
Unprompted review
Vodafone UK - Retford logo

Reply from Vodafone UK - Retford

Hi Harry.

We're happy to hear that you felt welcomed and received helpful assistance during your purchase. We'll look forward to your return.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

I just being able to come and speak to…

I just being able to come and speak to someone and this shop is wonderful and all so very helpful Lulia is absolutely amazing thank you

June 9, 2025
Unprompted review
Vodafone UK - Retford logo

Reply from Vodafone UK - Retford

Hey Mrs Elizabeth,

Thanks for the lovely review and fantastic support for Lulia.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic service called in knowing…

Fantastic service called in knowing what I want in a rush , in and out in 15mins with new phone , great service thank you

June 7, 2025
Unprompted review
Vodafone UK - Retford logo

Reply from Vodafone UK - Retford

Hi Gareth.

We're happy to hear that you had such a great experience, it's great to know we could get you exactly what you needed so quickly.

Thank you for your positive feedback
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service

The Retford shop has a friendly relaxed atmosphere and Julia was more than happy to spend time with me to make sure I purchased the right phone and plan at a price best suited to my needs. There was no hard sell and all prices and options were comprehensively explained. I would highly recommend the Retford Vodafone shop

June 2, 2025
Unprompted review
Vodafone UK - Retford logo

Reply from Vodafone UK - Retford

Hey Jane,

Thanks for the lovely review and fantastic support for Julia.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great staff

I had the lovely Tara serve me and she made the experience fun and enjoyable. Both Julie and Tara are welcoming and have a lovely customer approach

May 9, 2025
Unprompted review
Vodafone UK - Retford logo

Reply from Vodafone UK - Retford

Hi Fern,

Thank you so much for your wonderful review and the amazing support you’ve shown for Tara—it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Tara as always keep…

Great service from Tara as always keep up the great work ladies

May 9, 2025
Unprompted review
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Reply from Vodafone UK - Retford

Hey Jacky,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lovely service from the girls,always…

Lovely service from the girls,always smiling

May 3, 2025
Unprompted review
Vodafone UK - Retford logo

Reply from Vodafone UK - Retford

Hey Penny,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service and super cool chilled…

Great service and super cool chilled atmosphere in store. The ladies do know their stuff, also transferred my old phone to new one

May 3, 2025
Unprompted review
Vodafone UK - Retford logo

Reply from Vodafone UK - Retford

Hey Joseph,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Staff in Retford (Tara)were amazing…

Staff in Retford (Tara)were amazing couldn’t have been more helpful

May 2, 2025
Unprompted review
Vodafone UK - Retford logo

Reply from Vodafone UK - Retford

Hey Mick,

Thanks for the lovely review and fantastic support for Tara.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brilliant service from Tara

Brilliant service from Tara, sorted out a new tablet as i ordered the wrong one. The ladies are super friendly and always very welcoming

April 10, 2025
Unprompted review
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Reply from Vodafone UK - Retford

Hey Ashleigh,

Thanks for the lovely review and fantastic support for Tara.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Upgrade needed on a Saturday

Went in on a Saturday and although both ladies were with customers they apologised and said that they would be with me as soon as they were able (approx 10 mins)
The assistant was very helpful, understood what I needed and listened to what I didn’t want. Getting an upgrade was simple and the options were explained fully and I was guided to the best option for me

April 5, 2025
Unprompted review
Vodafone UK - Retford logo

Reply from Vodafone UK - Retford

Hey Heather,
 
This is fantastic to hear! We really appreciate the feedback. We are delighted to have been able to sort out your upgrade.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very happy

Very happy, brilliant help from Tara and Amy on doing my free samsung claim as I got a new phone last week, nothing every to much for the girls

April 5, 2025
Unprompted review
Vodafone UK - Retford logo

Reply from Vodafone UK - Retford

Hi Marilyn,

We really appreciate your wonderful review and the amazing support for Tara and Amy.

If you ever need assistance, feel free to contact our Social Media team on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.

Thank you,
Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful staff, went above and beyond

Staff were extremely helpful with a difficult situation I found myself in with a trade in. Went above and beyond to resolve, thanks ladies at the Retford branch

April 5, 2025
Unprompted review
Vodafone UK - Retford logo

Reply from Vodafone UK - Retford

Hey Kelly,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brilliant service from the ladies at…

Brilliant service from the ladies at retford vodafone

April 5, 2025
Unprompted review
Vodafone UK - Retford logo

Reply from Vodafone UK - Retford

Hey Jake,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service in store

Great service in store, thank you ladies

March 14, 2025
Unprompted review
Vodafone UK - Retford logo

Reply from Vodafone UK - Retford

Hi Anthony,

Thank you for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Great help from Tara upgrading my phone…

Great help from Tara upgrading my phone and transfering all my day, stress free

March 14, 2025
Unprompted review
Vodafone UK - Retford logo

Reply from Vodafone UK - Retford

Hi Russell. Thank you for your review for Tara. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brilliant service from Amy and julie

March 13, 2025
Unprompted review
Vodafone UK - Retford logo

Reply from Vodafone UK - Retford

We really appreciate your five star review, Angela! If you ever need help again, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Ladies in the retford store were…

Ladies in the retford store were amazing very helpful and chatty thank you for all your help with my order … Julie & Tara look forward to picking my watch up next week 😃😃
Fab customer from these ladies Vodafone

March 8, 2025
Unprompted review
Vodafone UK - Retford logo

Reply from Vodafone UK - Retford

Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

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