The person who we had was extremely efficient and hard working towards exactly what we needed. He got the job done and also really took the time to keep us assured and to be sure of what we want. Over... See more
Company replied
Location
Switch location151 High Street, SM1 1JH Sutton, GB
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See what reviewers are saying
Greg today was extremely helpful, kind, knowledgeable and professional. I was very pleased with the service. It’s great to have a local Vodafone shop for face to face service. Thank you Greg for... See more
Company replied
Warren - service 10/10 - he helped with a really tricky issue with my phone plan and was able to bring my sim plan down to an affordable amount! If you’re visiting Vodafone in Sutton, Warren is the pe... See more
Company replied
We had a brilliant experience with Gregg at Vodafone. From start to finish, the customer service was outstanding. Gregg was incredibly knowledgeable and explained everything clearly, making sure we... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Sutton
Written by the company
Contact info
151 High Street, SM1 1JH, Sutton, United Kingdom
4.9
Excellent
245 reviews
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Happy Customer
I popped into the Vodafone Store in (Sutton) today (16/10/2925) to enquire about a a "Gigi Cube" which for me would be suitable for the new address I would be moving to shortly.
I was assisted by a store advisor (Mahid) who was most helpful.
October 16, 2025
Unprompted review
Reply from Vodafone UK - Sutton
Hi Lorna. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Extremely helpful
I have had an on-going problem for several weeks that I have been unable to resolve and visited Vodafone Sutton and was extremely lucky to be helped an advisor called Mahid. He is extremely professional, helpful and showed extreme patience when dealing by with me. I cannot recommend him highly enough and Vodafone are very lucky to have him a their staff.
October 16, 2025
Unprompted review
Reply from Vodafone UK - Sutton
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Always looking after me
Always looking after me, A* service every time. Albert is the guy ⭐️⭐️
October 3, 2025
Unprompted review
Reply from Vodafone UK - Sutton
Hey Josh,
Thanks for the lovely review and fantastic support for Albert.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Warren was extremely helpful
Warren was extremely helpful, very pleasant and polite. He was extremely knowledgeable and great company while I came in to upgrade my phone. He spoke me through the entire process as we went
September 29, 2025
Unprompted review
Reply from Vodafone UK - Sutton
Hey Gary,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Great service from Warren
Great service from Warren, very informative and friendly.
September 29, 2025
Unprompted review
Reply from Vodafone UK - Sutton
Hey Shona,
Thanks for the lovely review and fantastic support for Warren.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I went into the Vodafone shop in Sutton…
I went into the Vodafone shop in Sutton as my Samsung fold 6 phone had a faulty power on button. I sat down and the sales assistant didn't want to help me at all. I explained I had a faulty phone, when I handed it to her she started to go into the settings to perform a full factory reset. Thankfully I could see what she was doing and I stopped her. I explained it had a maintenance setting which meant a full reset wasn't nessasery. She looked at me like I was stupid and asked another female assistant who said the same thing. I asked if I could put it into maintenance mode anyway and if the engineer had to do a full reset then so be it. After all this she then tells me the phone is out of warranty. I explain it's only 6 months old but she insisted it's out of warranty. Could you imagine if she had reset my phone only then to be told they wouldn't deal with it!! OMG!!!! I explained Samsung give a two year warranty a d then she says it's because it was purchased online. No offer of a solution and I was told they wouldn't do anything. Well that's it for Vodafone, once my contract runs out, I'm done with them. I subsequently found out all I needed to do was ring Samsung and they send a courier to pick up and drop it back when it's fixed. If only the female sales assistant could have explained this instead of treating me so poorly, never again!
September 15, 2025
Unprompted review
Reply from Vodafone UK - Sutton
Hey Tim,
We sincerely apologize for the inconvenience caused by the actions of our store representatives. I’m glad to hear that you were able to resolve the issue directly with Samsung, though I’m unsure why our team was unable to assist with the repairs as well.
Providing seamless and reliable service is our top priority, and it’s clear we fell short in this instance. We truly appreciate your feedback and would like to investigate this further to ensure it doesn’t happen again.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Went into the Vodafone store to get…
Went into the Vodafone store to get advice for changing contracts. Greg was extremely helpful and explained everything very clearly!
September 20, 2025
Unprompted review
Reply from Vodafone UK - Sutton
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Greg is a great advisor
Came in for the second time and this time I got greeted by Greg who helped me with my zoom connection. And he was able to help me with advising me about a line that was not being used due to losing the phone last year.
September 20, 2025
Unprompted review
Reply from Vodafone UK - Sutton
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Warren was great
Warren was great. Patient and thorough with all our queries and took the time to ensure that we understood everything. Would highly recommend the team in Sutton.
September 20, 2025
Unprompted review
Reply from Vodafone UK - Sutton
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Went into Vodafone to upgrade my phone…
Went into Vodafone to upgrade my phone and Warren was spot on with the service.
Straightforward, professional, and even let me know I was eligible for a free Samsung watch. Great experience all round.
September 7, 2025
Unprompted review
Reply from Vodafone UK - Sutton
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Amazing service
Went in with my son on the first occasion to renew my contract and was greeted by Ainsley who was super helpful, friendly and patient. Made a return visit to pick up the phone on order and was assisted by Warren who was also super happy to help -the staff here are amazing and a credit to you
September 13, 2025
Unprompted review
Reply from Vodafone UK - Sutton
Hi Char. Thank you for your review for Ainsley and Warren. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Warren gave me Great service really…
Warren gave me Great service really friendly!
September 16, 2025
Unprompted review
Reply from Vodafone UK - Sutton
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Helpful and skilled
I had a really good experience with your staff- Ainsley who was very supportive and skilled in their forte, really patient and helpful.
September 9, 2025
Unprompted review
Reply from Vodafone UK - Sutton
Thank you for your review. We're so happy to hear that you received such great support from our agent Ainsley.
Thanks,
Vodafone Social Media Team
Warren was absolutely amazing
Warren was absolutely amazing. I’d gone in to check on my phone contracts and his helpful nature & knowledge is a great example of what a brilliant professional he is - thank you !
September 6, 2025
Unprompted review
Reply from Vodafone UK - Sutton
We're happy to hear that you had such a positive experience! It's great to know that the assistance you received was so helpful and informative. We appreciate you taking the time to share your feedback.
Thanks,
Vodafone Social Media Team
Ainsley at the Sutton brunch was…
Ainsley at the Sutton brunch was amazing. The process of upgrading my phone plan was quick and smooth. He was very friendly and helpful. Great service.
September 5, 2025
Unprompted review
Reply from Vodafone UK - Sutton
We're happy to hear that your upgrade experience was quick and smooth. We appreciate you taking the time to share your positive feedback regarding the service you received.
Thanks,
Vodafone Social Media Team
I came into the store and was served by…
I came into the store and was served by Mahid. He explained everything to me letting me know about my new contract and gave me a good offer I was happy with. Great service!
August 30, 2025
Unprompted review
Reply from Vodafone UK - Sutton
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Warren was very helpful and gave me…
Warren was very helpful and gave me really useful information
August 29, 2025
Unprompted review
Reply from Vodafone UK - Sutton
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Fantastic service
Fantastic service
I have booked my company phone account with him
August 24, 2025
Unprompted review
Reply from Vodafone UK - Sutton
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Great experience
A big thank you to Albert, I had a great experience upgrading my phone. He was incredibly helpful and patient! Thank you
August 24, 2025
Unprompted review
Reply from Vodafone UK - Sutton
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Albert in Sutton branch was very…
Albert in Sutton branch was very helpful changed my contract to an affordable price
Very happy
August 20, 2025
Unprompted review
Reply from Vodafone UK - Sutton
Hey Zoe,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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