Friendly, competent and very patient. In particular Megan was unflappable. If I needed to come back for help or advice I would in a heartbeat.
Company replied
Location
Switch location8 King Street, TR1 2RA Truro, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Jack, Sam and Joey were most helpful with the purchase of my new phone. They all explained everthing thoroughly and helped me understand points that I was uncertain of. Joey helped to transfer all dat... See more
Company replied
I visited Truro Vodaphone shop to replace my old phone. Joey was most helppful and advised me not only what would be a good phone but also recommended a pricing package. When the phone arrived a few... See more
Company replied
Exceptional service who helped sort out a difficult problem Very patient & a nice person to be assisted by I would recommend Truro store & Aaron the manager
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Truro
Written by the company
Contact info
8 King Street, TR1 2RA, Truro, United Kingdom
4.9
Excellent
372 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Megan was very helpful and patient with…
Megan was very helpful and patient with us…
September 27, 2026
Unprompted review
Reply from Vodafone UK - Truro
"Hey Ros,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Friendly
Friendly, competent and very patient. In particular Megan was unflappable. If I needed to come back for help or advice I would in a heartbeat.
September 25, 2026
Unprompted review
Reply from Vodafone UK - Truro
Hey Alan,
Thanks for the lovely review and fantastic support for Megan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Truro
Hey Dawn,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Joey in Truro
Joey in Truro, has been amazing today, popped in on the cusp and she took the time to listen to me and found the perfect package with full up grade options. Can't thank her enough, great service
September 20, 2026
Unprompted review
Reply from Vodafone UK - Truro
Hey Nev,
Thanks for the lovely review and fantastic support for Joey.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Truro
Hey there,
Thanks for the lovely review and the fantastic support you’ve shown for team.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Andrew was great
Andrew was great! I would never have managed all that online and it’s much nicer to do it in person
September 19, 2026
Unprompted review
Reply from Vodafone UK - Truro
Hey Katie,
Thanks for the lovely review and fantastic support for Andrew.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Exceptional service who helped sort out…
Exceptional service who helped sort out a difficult problem
Very patient & a nice person to be assisted by
I would recommend Truro store & Aaron the manager
September 18, 2026
Unprompted review
Reply from Vodafone UK - Truro
Hey Sally,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Joey was super helpful in reducing our…
Joey was super helpful in reducing our monthly outgoings
September 18, 2026
Unprompted review
Reply from Vodafone UK - Truro
Hey Jane,
Thanks for the lovely review and fantastic support for Joey.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Andrew and Aaron were a great help
September 17, 2026
Unprompted review
Reply from Vodafone UK - Truro
Hey Carol,
Thanks for the lovely review and fantastic support for Andrew and Aaron.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Went into the truro store today and…
Went into the truro store today and seen sam n. Very informative and service was straight forward and saved some money "BONUS"
September 17, 2026
Unprompted review
Reply from Vodafone UK - Truro
"Hey Sinea,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Meg was brilliant and very helpful…
Meg was brilliant and very helpful definitely recommend her and will be back for more deals
September 16, 2026
Unprompted review
Reply from Vodafone UK - Truro
Hey Justin,
Thanks for the lovely review and fantastic support for Meg.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
ANDREW served me with all his heart and…
ANDREW served me with all his heart and patience. He is an asset to vodafone
September 15, 2026
Unprompted review
Reply from Vodafone UK - Truro
Hey Betty,
Thanks for the lovely review and fantastic support for Andrew.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Aaron from Truro branch was amazing
Aaron from Truro branch was amazing
He was very helpful and a pleasure to talk too
September 14, 2026
Unprompted review
Reply from Vodafone UK - Truro
Hey D,
Thanks for the lovely review and fantastic support for Aaron.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very thorough
Very thorough, excellent detail and help
With staff member Andrew ,Truro uk
September 14, 2026
Unprompted review
Reply from Vodafone UK - Truro
Hey Mgs,
Thanks for the lovely review and fantastic support for Andrew.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Sam N amazing customer support
Sam N made my experience easy and quick. Very professional, easy to understand and friendly as ever. I would definitely advise customers to talk with Sam. Many thanks!
September 8, 2026
Unprompted review
Reply from Vodafone UK - Truro
Hey Archie,
Thanks for the lovely review and fantastic support for Sam N.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Served by the lovely Meg
Served by the lovely Meg.
She certainly had her work cut out with us two!
Mum, 80, complete technophobe.
Me, ADHD, no patience whatsoever.
Meg was chilled and informative. She gave us everything we needed in a calm and professional manner.
We came to renew mums broadband, and left with a new iPad with a sim. Please note Meg did not push this on us. Infact it was my decision. Meg helped us set up and transfer all files across from the old device, to the new.
We were really impressed with her knowledge and most of all, her patience and her humour!
We plan to come back to see Meg in December, for further shenanigans 🤪
September 7, 2026
Unprompted review
Reply from Vodafone UK - Truro
This is fantastic to hear! We really appreciate you sharing your positive experience with us. It sounds like Meg did an excellent job.
If you need any help from us in the future, you can contact our team by calling 0333 304 0191 or speak to them via LiveChat here: http://vodafone.uk/2LCJiTm.
Or via Social Media on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.
Vodafone
Joey was extremely helpful and…
Joey was extremely helpful and knowledgable when I made enquiries about a new phone. She also saved me some money on my home broad band and a new phone case. Joey made the experience so much better than using the internet.
August 25, 2026
Unprompted review
Reply from Vodafone UK - Truro
Hey Bob,
Thanks for the lovely review and fantastic support for Joey.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Except support from Joanne at Truro…
Excellent support from Joanne at Truro today- very friendly and helpful and got us the outcome we hoped for
August 23, 2026
Unprompted review
Reply from Vodafone UK - Truro
Hey Sophie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Jack was really helpful with a couple…
Jack was really helpful with a couple of upgrades would highly recomend
August 21, 2026
Unprompted review
Reply from Vodafone UK - Truro
Hey Robert,
Thanks for the lovely review and fantastic support for Jack.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jack was amazing
Jack was amazing, very helpful and informative throughout the process of my new phone
August 21, 2026
Unprompted review
Reply from Vodafone UK - Truro
Hey Clea,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Jack.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.