Soha was very approachable, answered my queries without issue. Felt comfortable and well looked after. Nice manner and approach. I appreciated her help.
Company replied
Location
Switch locationUnit 1092-1093 Westfield Shopping Centre, W12 7GB London, GB
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See what reviewers are saying
Emine was amazing! She went above and beyond with her customer service, told us about additional offers. She was very helpful and friendly
Emine was fantastic; she was very helpful when I came in to upgrade my phone, explained everything clearly to me, and was friendly with a smile on her face.
Very good customer experience! D’anna is pleasant, listens very well, knows the business and wastes no time of the client. Her smile is a plus
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - White City
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit 1092-1093 Westfield Shopping Centre, W12 7GB, London, United Kingdom
4.9
Excellent
553 reviews
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Great service by Rumana
June 26, 2025
Unprompted review
Reply from Vodafone UK - White City
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very helpful in setting in up my new…
Very helpful in setting in up my new phone number when I moved. Rumana was very polite and helpful.
June 25, 2025
Unprompted review
Reply from Vodafone UK - White City
Hey Conor,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service from Hai
Hai was excellent as always, shame about the football club he supports
June 23, 2025
Unprompted review
Reply from Vodafone UK - White City
Hi Ravi. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Soha has been very friendly and help me…
Soha has been very friendly and help me explain all the offers that I can choose from and help us which is best suit for me. Very happy with the service I received and I’ll recommend my friends for future reference.
June 16, 2025
Unprompted review
Reply from Vodafone UK - White City
Hi Thar! We're happy to hear that you found the service helpful and friendly. We appreciate your recommendation and thank you for your review!
If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I was helped by Stephan today at the…
I was helped by Stephan today at the Westfield White City store, extremely great service, I couldn’t recommend him and the team more. So happy I switched to Vodafone!
June 5, 2025
Unprompted review
Reply from Vodafone UK - White City
Hi Trifene.
We're happy to hear that you had such a positive experience at the Westfield White City Store!
Thanks,
Vodafone Social Media Team
Stephanes customer service skills were…
Stephanes customer service skills were 100% spot on, he was friendly, charming and quickly able to resolve my issue!
June 4, 2025
Unprompted review
Reply from Vodafone UK - White City
Hey Marsius,
Thanks for the lovely review and fantastic support for Stephanes.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Had a great experience with Stephane
Had a great experience with Stephane! Helped me with upgrading my contract - was super friendly and easy.
June 2, 2025
Unprompted review
Reply from Vodafone UK - White City
Hey Tom,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Stephane is the best business advisor…
Stephane is the best business advisor I’ve ever dealt with. He definitely needs a promotion. My best time I’ve ever had at Vodafone. I would definitely recommend a promotion for this young gentleman. Bless him, he made my experience one for the books
May 28, 2025
Unprompted review
Reply from Vodafone UK - White City
Hi Thomas. Thank you for your review for Stephane. It's always lovely to read such fantastic feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great sim offer from sales advisor Hai
Great sim offer from sales advisor Hai, quality honest service
May 27, 2025
Unprompted review
Reply from Vodafone UK - White City
Hi Alzentani. Thank you for your review for Hai. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great advice
Stephane is a great guy he gave me a great offer in broadband i save a lot of money the same time he cancel my old one for me. He was an excellent advisor.
May 25, 2025
Unprompted review
Reply from Vodafone UK - White City
Hey Farid,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Stephane.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I had an outstanding experience at…
I had an outstanding experience at Vodafone Westfield Shepherd Bush,Hai was absolutely amazing.
May 20, 2025
Unprompted review
Reply from Vodafone UK - White City
Hey Jeddie,
Thanks for the lovely review and fantastic support for Hai.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service with Stephan
May 12, 2025
Unprompted review
Reply from Vodafone UK - White City
Hey Mujahed,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Steph was extremely helpful
Steph was extremely helpful, professional, and informative. Would highly recommend Vodafone for their great customer service.
May 12, 2025
Unprompted review
Reply from Vodafone UK - White City
Hey Rohan,
Thanks for the lovely review and fantastic support for Steph.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
This is the worst mobile phone shop I…
This is the worst mobile phone shop I have ever been served by .. I purchased a new plan and gave them my PAC number for the migration of my number from EE to them They said it will take 48 Unlimited Max Red Plan, 4 days later not happening ..called customer service they said I have to wait 9 days over the bank holiday period with no number whatsoever till they fix the mistake the store has done . AVOID!!
April 13, 2025
Unprompted review
Reply from Vodafone UK - White City
Hey Ahmed,
We sincerely apologize for the delay in the migration process and want to assure you that our commitment is to deliver high-quality services.
You can reach out to our team by calling 0333 304 0191 or speak to them via LiveChat here: http://vodafone.uk/2LCJiTm
If you have already spoken to the team but not received the resolution you were looking for, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - White City
Hey Halyna,
Thanks for the lovely review and fantastic support for Asmaa.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Stephan helped me alot
Stephan helped me alot. Great customer service
April 15, 2025
Unprompted review
Reply from Vodafone UK - White City
Hey Bakta,
Thanks for the lovely review and fantastic support for Stephan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Vodafone sales Help
Lateral thinking , clarity and excellent explanation of options and how I can actually be a better communicator within a brand new plan which is affordable adaptable and expandable .
Should selling Rockets 🚀 airlines or buildings .
April 13, 2025
Unprompted review
Reply from Vodafone UK - White City
Hi Trevor. Thank you for your review. It's always lovely to read such brilliant feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service!!!
Great service, really worked everything out for us very patiently.
April 10, 2025
Unprompted review
Reply from Vodafone UK - White City
Hey Patrícia,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Asmaa was super helpful and patient…
Asmaa was super helpful and patient with my decision. Amazing work !
April 9, 2025
Unprompted review
Reply from Vodafone UK - White City
Hey,
Thanks for the lovely review and fantastic support for Asmaa.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Stephan was absolutely BRILLIANT in…
Stephan was absolutely BRILLIANT in assisting me with my upgrade today. As a customer of 19 years, I could not be happier.
April 7, 2025
Unprompted review
Reply from Vodafone UK - White City
Hey,
Thanks for the lovely review and fantastic support for Stephan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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