The staff who work at the store super helpful and well trained, I believe the name was Dana who really was patient and helpful to sort out lots of complications on my account. Dana took her time fix... See more
Company replied
Location
Switch locationUnit 1092-1093 Westfield Shopping Centre, W12 7GB London, GB
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See what reviewers are saying
I had a great experience at the Vodafone store. The staff were friendly, professional and very helpful. Nagulan took the time to explain everything clearly and made the whole process simple and stress... See more
Company replied
I had a wonderful experience with Imman. She was incredibly kind, helpful, and patient throughout the whole process. She took the time to listen, explain everything clearly, and made sure I felt sup... See more
Soha was very approachable, answered my queries without issue. Felt comfortable and well looked after. Nice manner and approach. I appreciated her help.
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - White City
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit 1092-1093 Westfield Shopping Centre, W12 7GB, London, United Kingdom
4.9
Excellent
556 reviews
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This is the worst mobile phone shop I…
This is the worst mobile phone shop I have ever been served by .. I purchased a new plan and gave them my PAC number for the migration of my number from EE to them They said it will take 48 Unlimited Max Red Plan, 4 days later not happening ..called customer service they said I have to wait 9 days over the bank holiday period with no number whatsoever till they fix the mistake the store has done . AVOID!!
April 13, 2025
Unprompted review
Reply from Vodafone UK - White City
Hey Ahmed,
We sincerely apologize for the delay in the migration process and want to assure you that our commitment is to deliver high-quality services.
You can reach out to our team by calling 0333 304 0191 or speak to them via LiveChat here: http://vodafone.uk/2LCJiTm
If you have already spoken to the team but not received the resolution you were looking for, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - White City
Hey Halyna,
Thanks for the lovely review and fantastic support for Asmaa.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Stephan helped me alot
Stephan helped me alot. Great customer service
April 15, 2025
Unprompted review
Reply from Vodafone UK - White City
Hey Bakta,
Thanks for the lovely review and fantastic support for Stephan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Vodafone sales Help
Lateral thinking , clarity and excellent explanation of options and how I can actually be a better communicator within a brand new plan which is affordable adaptable and expandable .
Should selling Rockets 🚀 airlines or buildings .
April 13, 2025
Unprompted review
Reply from Vodafone UK - White City
Hi Trevor. Thank you for your review. It's always lovely to read such brilliant feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service!!!
Great service, really worked everything out for us very patiently.
April 10, 2025
Unprompted review
Reply from Vodafone UK - White City
Hey Patrícia,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Asmaa was super helpful and patient…
Asmaa was super helpful and patient with my decision. Amazing work !
April 9, 2025
Unprompted review
Reply from Vodafone UK - White City
Hey,
Thanks for the lovely review and fantastic support for Asmaa.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Stephan was absolutely BRILLIANT in…
Stephan was absolutely BRILLIANT in assisting me with my upgrade today. As a customer of 19 years, I could not be happier.
April 7, 2025
Unprompted review
Reply from Vodafone UK - White City
Hey,
Thanks for the lovely review and fantastic support for Stephan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great experience excellent service was…
Great experience excellent service was lovely to have a contract with Vodafone the lady make it very easy for me thank you 🙏
April 2, 2025
Unprompted review
Reply from Vodafone UK - White City
Hey Rawdha,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Stephane was very helpful
Stephane was very helpful. He explained the process fully and the upgrade actually worked out cheaper. Top man.
April 1, 2025
Unprompted review
Reply from Vodafone UK - White City
Hey Matthew,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service
Excellent service, super helpful and patient, went above and beyond to support.
March 28, 2025
Unprompted review
Reply from Vodafone UK - White City
Hey Carla,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thank you
I just want to start by saying a massive thank you t to everyone in the store but especially Naheem!
Honestly I can not thank him enough he was so friendly, kind and patient with my mum and I .
He took his time explaining and helping my mum with the best deal that suits her.
Thank you Naheem and your team for exceptional service!!
March 20, 2025
Unprompted review
Reply from Vodafone UK - White City
Hey Tammy,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
stellar service
Steph was very friendly & patient. He explained everything about the switching process
March 25, 2025
Unprompted review
Reply from Vodafone UK - White City
Hi Keziah,
This is such a great review for Steph. Thanks for sharing. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB – X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Asmaa is very helpful in terms in my…
Asmaa is very helpful in terms in my need and she’s solve all my problems regarding of my plan she’s very kind and polite and easy to talk . For me if I will get another plan I will come to her directly
March 16, 2025
Unprompted review
Reply from Vodafone UK - White City
Hi vhie,
Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: http://vodafone.uk/3lCYUxW X: http://vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Sudenaz was excellent in explaining the…
Sudenaz was excellent in explaining the upgrade and the cost involved and her service was impeccable
March 19, 2025
Unprompted review
Reply from Vodafone UK - White City
Hi Hani,
Thanks for taking your time to share this experience in store with Sudenaz. We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
I am extremely please with my service…
I am extremely please with my service at Vodafone today, soha was very knowledgeable and helped me through the entire process of getting my query sorted with an amazing price plan.
March 19, 2025
Unprompted review
Reply from Vodafone UK - White City
Thanks for sharing your fabulous feedback for Soha. If you need any help in the future, please message us on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Excellent experience
I recently visited the Vodafone store and had the pleasure of being assisted by Asma. She was absolutely fantastic from start to finish! I needed help with a SIM-only contract, and Asma went above and beyond to make the entire process smooth and stress-free.
Her attention to detail and thoroughness truly stood out. She took the time to explain every aspect of the contract, ensuring I fully understood my options and what would work best for me. Her friendly and professional attitude made the whole experience enjoyable, and I left feeling confident and satisfied with my choice.
Thank you, Asma & lovely team, for your exceptional service! You’re a true asset to the Vodafone team!!
March 12, 2025
Unprompted review
Reply from Vodafone UK - White City
Hi there,
Thanks for sharing your fabulous feedback for Asma. If you need any help in the future, please message us on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Soha was very helpful and very nice
Soha was very helpful and very nice. Would absolutely recommend always. Helped me with looking at my previous providers contract and helped save me money. Amazing help from her and her manager Chadi.
March 12, 2025
Unprompted review
Reply from Vodafone UK - White City
Hi Abokaml,
Thanks for your review for Soha. This is great feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook at https://vodafone.uk/2Fpnah2, X at https://vodafone.uk/3LXh2xl, or Instagram: https://vodafone.uk/4aaUP8d
All the best,
Vodafone Social Media team
Reply from Vodafone UK - White City
Hi Abdullahi,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at https://vodafone.uk/2Fpnah2, X at https://vodafone.uk/3LXh2xl, or Instagram: https://vodafone.uk/4aaUP8d, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Soha was very helpful and efficient she…
Soha was very helpful and efficient she quickly solved my query and was a very friendly and polite individual
March 11, 2025
Unprompted review
Reply from Vodafone UK - White City
Hi Choco,
Thanks for your review for Soha. This is great feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook at https://vodafone.uk/2Fpnah2, X at https://vodafone.uk/3LXh2xl, or Instagram: https://vodafone.uk/4aaUP8d
All the best,
Vodafone Social Media team
Reply from Vodafone UK - White City
Hello Abdo,
Thanks for letting us know what a great job Kadz did at getting everything sorted for you!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
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