Vodafone Ireland Reviews 

4,170
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 1,672 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the local staff for being extremely helpful, patient, and knowledgeable during their store visits. Many reviewers note that store representatives go above and beyond to explain everything clearly and ensure complete satisfaction. People often emphasize that the in-store purchasing and setup process is remarkably smooth, quick, and entirely stress-free. However, some people mentioned experiencing significant difficulties and long waiting times when trying to resolve account issues through customer service lines. Consumers also faced frustrating delays with network fixes and encountered unsatisfactory or faulty device replacements.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting exceptional professionalism and... See more

Service

Customers report extremely positive experiences with service, highlighting professional, friendly, and... See more

Customer service

People report positive experiences with customer service, praising staff members for being knowledgeable,... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting helpful staff and smooth in-store or... See more

Product

Users describe ambiguous interactions with product, reflecting a wide range of experiences. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic Service at Vodafone Bray I had a fantastic experience at the Vodafone shop in Bray, thanks to Alex. He was absolutely amazing — so professional, friendly and genuinely helpful. He went... See more

Company replied

Rated 5 out of 5 stars

Nicole was most helpful today in recommending a package and setting up the phone for my brother in law who is deaf. She had great patience and understood his need and made sure all was OK before we l... See more

Company replied

Rated 5 out of 5 stars

My mother spoke with Clare in Vodafone in the M1 retail park in Drogheda. She was very confused about her phone top up but Clare took her time and explained everything to her and contacted me, her dau... See more

Company replied

Rated 5 out of 5 stars

Joe on the O’Connell street avenue store was extremely knowledgable and helpful when I needed to assistance with my account. He explained everything clear and was positive and helpful throughout. The... See more

Company replied


Company details

  1. Telecommunications Service Provider
  2. Internet Service Provider
  3. Mobile Network Operator
  4. Phone and Internet Service

Written by the company

Discover Great Deals on Mobile Phones, Home Phones & Broadband, pay as you go and pay monthly mobile broadband From Ireland's Leading Phone Services & Broadband Provider Vodafone Ireland


Contact info


4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.4

All reviews

(4,170)

1,710 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy with my service from Derek and…

Happy with my service from Derek and Chris

July 23, 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Edith,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

Themba was very helpful and got me set…

Themba was very helpful and got me set up very quickly. Thanks a mill

July 23, 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Tom,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

Had a difficult problem but all was…

Had a difficult problem but all was resolved by Ben (Killarney) who is an absolute diamond! Very friendly and helpful, no stress :-)

July 9, 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Rachel,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

Irshan is a very nice guy.

July 22, 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Maksym,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 4 out of 5 stars

Had the pleasure of dealing with Nicole…

Had the pleasure of dealing with Nicole in the Potato Market Carlow Branch on the 22/07/2026. 5 star customer service from Nicole. Her Customer service skills are excellent and she is definitely a staff member that others should look to on how to deal with customers. She dealt with my issue in a polite and helpful manner even though the shop was very busy for her at the time. Jane Canavan

July 22, 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hello,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

Staff is very good and helpful

July 22, 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Patrick,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

Today I visited Vodafone shop…

Today I visited Vodafone shop Blanchardstown and Igor helped me set up phone. Very nice service
Thanks Sir

July 22, 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hello,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

Adrianna was extremely helpful and her…

Adrianna was extremely helpful and her product knowledge was excellent

July 22, 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hello,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 1 out of 5 stars

bad and sad

The internet connection is cut off once everyday between 1 a.m. and 5 a.m in Dublin 12

July 22, 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hello,
Thank you for sharing your feedback. We're sorry to hear that your experience didn’t meet expectations.

We take all comments seriously and use them to help improve the overall experience for all our customers.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

Jennifer was fantastic

Jennifer was fantastic, very helpful and professional.
Im a happy Vodafone customer.
Thank you Jennifer for your time and patience

July 21, 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Anna,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 4 out of 5 stars

Help full staff

July 21, 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Michael,
Thanks for your lovely feedback! We’re so pleased to hear our customer care team was able to support you.

At Vodafone Ireland, delivering great service is something we truly value, and your experience is exactly what we aim for.

We will ensure to pass on your feedback on to the relevant team.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

Vodafone Wexford

Nicole was most helpful today in recommending a package and setting up the phone for my brother in law who is deaf. She had great patience and understood his need and made sure all was OK before we left the store.
Excellent service and very customer friendly store.

July 21, 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hello,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

Quick and easy!!

Joe was very helpful and quick with his service, I was out of there in no time!

July 21, 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hello,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

Joe was very approachable and…

Joe was very approachable and accommodating. Helped us switch our number to Vodafone so quick!

July 21, 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hello,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

Excellent service from Victor

Excellent service from Victor. Friendly, helpful and efficient. Thank you.

July 21, 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hello,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

Wilton was so helpful with my upgrade…

Wilton was so helpful with my upgrade and internet services - lovely staff

July 21, 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Rosie,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

Abuzar was super helpful

Abuzar was super helpful, highly professional, and resolved our issue incredibly quickly excellent service throughout

July 20, 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hello,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

excellent service

Cris gave me the best customer service I’ve had in Ireland! Because of the amazing experience, I brought a friend to be served by him as well. He truly knows how to build great relationships with his customers and has definitely earned my trust. I’ll absolutely keep recommending more people to him!

July 20, 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Rafael,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

Fast response and friendly support

July 20, 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Martin,
Thanks for your lovely feedback! We’re so pleased to hear our customer care team was able to support you.

At Vodafone Ireland, delivering great service is something we truly value, and your experience is exactly what we aim for.

We will ensure to pass on your feedback on to the relevant team.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

A great shop

Stephen was outstanding. A huge help. Clear and organised and patient

July 17, 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hello,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

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