Incredible service

They was very helpful. Thank you

The worst customer service ever!! They casually hang up the call without reason!

Good job I am happy

Total 100% ripoff. Couldn't get any signal anywhere, no customer service other than an broken ai agent that keeps asking for screenshots . Never going back to Europe again. Wrecked my vacation. Scam scam scam

I have a business line and been without internet for a week already, I've called several times only to be told the line is down, and no idea when it will be fixed. How are you supposed to run a business like this! They are quick to take your money but don't seem to care about resolving the issue at all. Now I must buy and use personal date on my phone just so I can work. Terrible service and its really difficult to get through and talk to anyone, the staff are also rude and unhelpful!

Very good, I love it

Dense in Via capello 7 a verona mi ha risolto tutto con professionalità e gentilezza

I can’t remember ever being treated so badly by a customer support service. I don’t live in Italy and use their WiFi service. I wanted a confirmation of the bank account details. I was told they only communicate via text messages to Vodafone cell phones and when I asked for an email (after all the payment demand is sent by email) a very rude customer care employee just sent hung up!!

Vodafone was maybe the best operator in Italy. Until Fastweb/Swisscom bought it.
As the Swiss operator purchased Vodafone everything is a nightmare. No longer customer care, no way to reach the web page with the user account. Switzerland is becoming fast the most terrifying Country in Europe....

This is the second time this year my Wi-Fi stops working . First time they came and changed modem, after 8 days. Second time happening after only 3 months, this time we entered in a loop they say technician will contact us for an appointment, i gave them the number of a person in Italy , since I am working abroad, but apparently they do not contact him, instead, they closed the ticket, saying nobody answered.I suspect they keep calling my number which is useless since I am currently in Asia. i re-opened on my Vodafone, on 190, give again the correct number still no contact, ticket closed by Vodafone multiple times. 15 days without wifi, so far. This is the lowest possibile service level i have ever experienced.

My internet is not working for 4 days, impossible to get through an agent, TOBI is absolutely useless.

One of the worst companies ever existed.
I am without Internet since one week and they keep disconnecting my line every time I call them.
I promise I will take you to the court.

Vodafone shop Gallarate, either not familiar with the product that was offered or simply just not interested to make amends, they had me subscribe to Fastweb energy service which created about a 50Eur loss for me. Initially they responded via email telling me not to worry that the situation would be resolved, but then never got back to me, having me return to their shop at least 3times in the last 3months, but still with no resolution. I returned one last time this week re-advising them I was not happy with their service, that even Fastweb Energy call center suggested the best choice for me was to change provider (which I just did) and that I had no choice but to write their shop a poor review as I felt really let down that after such a long time they still hadn't figured out how to better assist me, all considering it was their initial mistake through providing me with wrong information and selling me a product which did not match contract expectations.

"This site can't be reached"
5 volte a settimana.
learn your business, Vodafone!

0 points for customer service, liars and lazy ,can't send new modem for 3 monts, writing messages like scamers, and finally got message, that my issue was solved, because I didn't pick up the phone call, couldn't not wait until my contract ends

Heera was really helpful setting me up a additional line for my son and I highly recommend round for and see gim in the Bedford store

Never ever do business with these people! They've been scamming me for money for half a year and they don't plan on stopping!!

In February 2025 I signed a contract for home wifi, and explicitly stated that I'm an Erasmus student, I'll only be in Padua for one semester and I need to be able to transfer the contract to someone else once I move back. I was told that this is doable and I have nothing to worry about. Once I moved out, I transferred the contract to the next person moving into my house, but kept on getting bills from Vodafone. Upon contacting this specific shop I was told that I'm no longer in their system, and they don't have any information on me. I tried emails, tried logging into their portal, absolutely nothing worked. Only upon contacting their Instagram account (!) I was informed that apparently since the contract was instilled in my name, I have to pay a fee until Febrary 2027!!

I was never given a copy of the contract, and they refused all of my attempts to retrieve the paper which states I have to pay them for a year and a half for absolutely nothing. These so-called "fees" were never mentioned to me upon registration.

This is just mind-blowingly appaling. I don't use this product, I don't even live in Italy, the contract is on the name of another person who is paying for internet every month, but I have to pay out of my own pocket... for what?

If you're looking for internet in Padova, it'd be better to use a prepaid sim from one of the station vendors than this "company". Stay away!!

I start with 8euro/month, but they tricked me and They gradually increased my bill to 24euro/month
Vodafone is the trickiest and unreliable company i ever seen

New employee changed the settings of our Wifi modem. Afterwards a lot of problems to get Internet. She made mistakes but denied it. Arrogant and discriminating. Not capable of running this store in Gorizia. Poor advertisement for Vodafone!