When I place my order I didn’t receive a confirmation email so after 5 days (weekend included) I check the website and contact Voduz via their link. A lovely, helpful and efficient lady called Susie... See more
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Just want to say the products are…
Just want to say the products are amazing ,,, luv the R”Oil the defender the care for it re energising ,,,, these are my favourites,,,, I’ve most of ur products so keep up the brillant and amazing work ,,, the smells are just divine ❤️❤️
Customer service
Voduz products are amazing I use crown control all the time and the 3d flat brush Katie is customer service was great help to me regarding my brush snapping with in a few hours I had a reply and a replacement brush was sent out
Placed an order which arrived promptly-…
Placed an order which arrived promptly- however had an item missing. Contacted voduz and error was corrected and item sent promptly. It’s not always about getting things right but how you are treated when things go wrong- great service
Excellent when my products arrived one…
Excellent when my products arrived one was smashed,i emailed customer services and received a reply with an appology and a new one is bein̈g sent to me.very helpfull and a quick response would recomend there products
Voduz customer service is top class
Voduz customer service is top class. Fair play, happy customer here 👏
Customer service 100%
Shamp00 and conditioner is fantastic and their customer service is 100%
5 stars!!
Products are unbelievable along with outstanding customer service 👏🏻 🙂 Thanks Katie ❤️
Don't hesitate, buy!!!!!
I bought the Crown Control Balm first and loved it from the first time I used it so much so that I ordered the Velvet Crown immediately. Great reductions on Tiktok! Loving the Velvet Crown. I was able to blow dry with no need for my straightener, that's a win! Got in touch with Customer Service with a question and Katie got back with a very helpful answer quickly. All in all, love Voduz now!
Great customer service
Had an issue with my order, when I contacted customer service it was sorted straight away. Excellent service and products
Me and my daughter love your products…
Me and my daughter love your products we use all the hair range lovely to deal with and fast delivery 😊
From Northern Ireland to Florida: My Favorite Haircare Discovery Ever
I first discovered VODUZ while traveling in Northern Ireland. At the time, I purchased the Illuminating Shampoo and Conditioner simply because I needed hair products for the duration of my trip. I have blondish hair, and I was not expecting to find a new favorite brand. However, after using the products, I absolutely fell in love with them.
I brought the remaining products home with me to the United States and, once I ran out, immediately started searching for where I could buy more. That's when I realized VODUZ products are not sold in the U.S., and the only way to purchase them is directly through VODUZ with international shipping. I took a chance and placed an order, and despite the overseas shipment, the package arrived promptly.
That was over three years ago, and I have been a loyal VODUZ customer ever since.
Even with international shipping costs, customs duties, and the inconvenience of ordering from overseas, I continue to purchase VODUZ products because the quality is simply worth it. Over the years, I have tried several different product lines and have also purchased them as gifts for family and friends. Everyone who has received them has loved them and often asks where they can buy them.
Each product line has impressed me. My 25-year-old daughter especially loves the Nourishing range. Personally, my favorite lines are Repair and Illuminating as well as the Pure Silk Hair and Body Oil. The fragrance is absolutely beautiful, and the results are amazing. It leaves my hair feeling healthy, smooth, and luxurious.
Another standout product is the In-Vented 3D Duo Bristle Brush. It is, without question, the best hairbrush I have ever owned. In fact, it is the only brush that allows me to brush my 10-year-old daughter's hair without tears. Any parent knows what a remarkable achievement that is!
Before discovering VODUZ, my favorite haircare brand was Moroccanoil. Since trying VODUZ, I have completely switched. The quality, feel, fragrance, and results consistently exceed my expectations.
I only wish I could try more of the VODUZ product range. Unfortunately, U.S. shipping restrictions prevent aerosol products from being shipped internationally, and the differences in voltage and electrical outlets make it difficult to purchase the styling tools. Otherwise, I would gladly try even more of the collection.
I would also like to mention the outstanding customer service. In over three years of ordering from VODUZ internationally, I have only experienced one issue when a shipment arrived damaged during transit. I contacted customer service, and their response was prompt, professional, and genuinely customer-focused. They immediately arranged a replacement shipment, which arrived very quickly. The way the situation was handled only strengthened my confidence in the company and reinforced why I continue to be a loyal VODUZ customer.
The products are exceptional, and I continue to recommend them to friends and family whenever I have the opportunity.
Had a problem with my hair dryer and…
Had a problem with my hair dryer and they had it sorted for me without any hassle. Thank you Katie 😄
I had received the wrong item in the…
I had received the wrong item in the post and I emailed them . I was responded too very promptly and the correct package was sent within a day . I was really happy with the customer service .
June
Infrared Straightener- steer clear if you don’t want burns
I have shopped with Voduz for years and have always sworn by them. However, I purchased the Legacy infrared straightener as I have had their infrared hairdryer for a few years. The first time I used it I was straightening my fringe when I suffered fairly bad burns from it. I contacted Voduz and they said I was using it wrong!! They said that the plates on this are curved and protrude over the side of the straightener so don’t use it too near your skin!!!!! I’m not sure how you would straighten your fringe. The other thing is that the outside of the straightener is ridiculously hot, I have a steam pod and a cheap ceramic plated straightener and it does not happen with either of them or my daughter’s ghd.
Be careful if you order this, DO NOT let your kids near it as they will get burned.
The customer service agents seemed to be helpful but kept passing me over to a team who look into problems. They victim blamed too and I had sent photos of the burns on my forehead, which I had to go to the doctor about. BEWARE VODUZ DO NOT HELP WHEN IT COMES TO THEIR DODGY HAIR STRAIGHTENER
Excellent products & customer service
Excellent products. I have using them now for almost 2 years & wouldn't use any other brand now. I had recently reason to reach out to customer service about an issue. Katie dealt with it immediately & resolved issue within 24 hrs.
Well done to the whole team !
Always happy with the the hair products
Always happy with the the hair products
Amazing products and tools and when a…
Amazing products and tools and when a problem the customer service are amazing they r quick and friendly to help u now launching the baby which can’t wait to try.
Excellent customer service
I received one incorrect product in my recent order. I contacted Voduz and received a quick, efficient and professional response from Katie. The correct product was received within a couple of days. Thank you Voduz.
I order the sun range bundle off TikTok…
I order the sun range bundle off TikTok shop, when it arrived it was missing the spf. I contacted the customer care team and received a reply back within 24 hours from a lovely girl named Katie who couldn’t have been any more helpful and had a replacement product sent out within a few hours. Can’t wait for it to come. Thank you Katie!
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