Wannapack Reviews 

Avoid

Ordered next day delivery. Invoice then stated it would be 7-14 days. Couldn’t cancel the order even within an hour of placing it. Courier then not accepting comms in order for me to stop the unwanted delivery.

Unwanted item delivered after it could have been any use to me.

Save your money

AVOID! ordered boxes and paid for gauranteed next day delivery. Finally received them 9 days later. Damp and flimsy. No apology/explanation and no answer to emails requesting next day delivery charge be refunded. Unprofessional, untrustworthy and would advise you go elsewhere.

Ordered and Paid for ten boxes. Almost a week later I received a full refund for my order but no explanation as to why they cancelled it! What a load of s***

Poor to say the least. I ordered one box to return a saxphone. The site indicated it would be delivered on a Tuesday so I arranged a courier for the following Monday thinking this was plenty of time. It hadn't arrived by the Saturday so I had to rearrange the courier and obtained a box from a different company. Despite three query emails I received no response. I rang the company and demanded a refund which, to be fair, they agree to straight away. I wouldn't touch this company again with a barge pole!!

Order made on the 2nd June with a 5 day delivery. Given COVID-19 I realised there might be some slippage - no big deal. However, I then had repeated failed deliveries and bluff (when I could get hold of them!). Then they ignored my polite (genuinely!) emails altogether which led me to cancel the order. They completely ignored my request for a refund so I had no choice and escalated through the PayPal Resolution centre. Wannapack then ignored my emails on that platform and also any attempts to resolve by PayPal themselves. In the end PayPal reversed my Payment on the 30th July without any interaction or defence from Wannapack. 2 months of time wasting and aggro but at least I got my money back. I then ordered from Tufferman and had the kit delivered to my door within 48hrs!
Avoid Wannapack unless you are happy to be treated appallingly, misled and/or ignored and without your order ..... or money!

My experience was the same as everybody else's. Bought from Wanna Ltd because they offered Saturday delivery. The goods arrived Monday with two items missing. Ignored 1 phone complaint (put phone down on me) and 6 or 7 emails. So I made a court claim for £17 which cost me £25 to make online, which is added to the claim. Wanna were then forced to act and refunded £42 to my credit card. If all of us take the time to issue a claim they will have to sort out their customer service. If you bought through Ebay you can complain to them (I bought direct) and if enough people complain Ebay may take them offline. Don't let them get away with it!

A while ago I worked in the industry, let me say that wannapack have got it right on all the removal items front.
Excellent products and service. I know, I've worked customer facing, and carried many a box.

Wish I had read these reviews before I ordered,. Same experience - no goods, no response, no refund. Appalling company. Have now asked Paypal to try and get me a refund.

Good quality box and price. Paid for next day delivery but it was a day late but considering the present circumstances that's understandable.

Took our money and ran. No delivery, no responses from customer services, utterly useless and untrustworthy.

Avoid this company at all costs. Zero customer service, lied to numerous times, no sign of my order, no chance of refund, spent over £400, next step I will have no choice but to visit their offices to get my money back. Disgusting.

never received my orders and I was unab le to speak to anyone (I was kept on hold for more than an hour then the line was cut off). I have found the owner on linkedin and together with a friend request I told him what's going on. If anyone wants to do them same, get in touch with him (DAN PALLATT in Leicester)

I am still waiting to receive a refund.

No such thing as customer service with this company but I did receive my product. After ordering and not receiving the my plastic on time I came on here and the reviews made me really nervous I wasn't going to receive my goods. But a week later I received my goods. The acrylic is averagely packaged but seemed to have done the job. I'll be contacting to get my £35 next day delivery back but I'm not holding my hopes up.

Ordered a pallet box, paid extra for faster delivery. Did not arrive on the date given but with covid situation I understand. Waited a week, wrote an email asking for estimate on delivery date. No response. After another week I get a refund and a credit note email with no explanation whatsoever. A refund I had not asked for. I was not rude in my email, so it’s not that they just didn’t want to deal with me, I suspect they oversold and didn’t have my product and did not even let me know. Terrible!

My card was fraudulently used in November
On the back of a competition on Cheshire homes interiors mystery packaging was purchased and delivered to an address !! Over £200 lost
I suspect this was an inside job beware do not exchange card details
Tried ringing to be told their bank Lloyds are looking into this and have withdrawn the amount but can’t refund !!! Wanna ltd have taken payment from my card !!!! But I have delivery details addresses etc

Avoid this company! We ordered removal blankets from them to protect our furniture and it did the complete opposite! The dye from the blankets run on to our sofas, dining chairs and bed which are all now ruined. They are not returning calls or answering my emails. They really do not care that our furniture has been ruined and that it has caused thousands of pounds of damage. The worst company I have ever come across!!!

Total con artists. Order not shipped when they told they would. More than 30 mins waiting for someone to take a call an nothing (gave up). Total shambles. AVOID

I'm now wishing I'd ready the other reviews before placing an order, which I did 3 working days ago, expecting the items to be delivered today (or fairly soon) - instead, I have received an update to say that they won't be delivered until another 3 days' time (which will be the day I move), and moreover that some of the items are out of stock.

While it's true that the website states that standard delivery is not guaranteed to be within 3 days, I did not expect it to take twice that long, and would have expected to be informed of delays/missing items somewhat sooner. I've been on hold for 25 minutes now (despite being initially told by the recording that there was an expected 3 minute wait), and have sent emails too, but based on the other reviews, I'm not expecting much.

Pathetic service.
I was told my order will be delivered within 3 days. After 4 days of no delivery I started calling with no answer. It took me 10 days to finally get through. They had no idea why my order wasn't sent or when it would be delivered, they said they would look into it and call back in 2 hours. I received no call.
Ended up asking for a refund which will now take a further 2 days.
Joke of a business.

Shocking company, item I received bore no resemblance to what I orders.
Impossible to speak to anyone to resolve
Emails not replied to.
Phone not answered
Appalling company avoid at all costs