Wannapack Reviews 

I share all the views stated on this site. The customer experience is appalling.
Next day delivery never arrived. I called two days after ordering and was informed the machine to make the boxes was not working and they had cancelled the order. Then, after I had ordered from another supplier they reinstated the order. It was a struggle to get that cancelled and the promise of a refund in two weeks...still waiting now.
I regret I ever heard of them!

Worst company possible avoid at all costs, completely fraudulent, no customer service.

shocking, can't believe a company like this can operate like this in the year 2017. They only answer the phone to new sales, I have been chasing a refund since 31/03/17, must have phoned 20 times, all the say is a manager will phone you back and never does.

Wish I'd read these before placing my order. Don't bother to dispatch when they say they will, non-existant customer service. Once you finally get hold of someone, they're rude, accusatory and don't bother solving the problem. Do not buy anything from this company; your money is better spent elsewhere. Not to mention you pay a premium for their boxes over other outlets.

Update: In the end they sent me completely the wrong boxes. What they did send was appalling quality and not at all what I'd paid £40 for. I spent two weeks chasing a refund which they've finally given. However this was after contacting customer services repeatedly who fobbed me off saying they couldn't give a refund until the boxes were collected but they couldn't collect them as their courier had an issue (they didn't). It actually was the sales team who gave the refund in the end as clearly customer services couldn't be bothered. This was even in spite of me getting hold of the MD, Dean Pallatt's, email address and cc'ing him into customer service correspondence. I received no reply or apology from him for the absolute shambles, no apology from customer services, and sales only apologised once I gave a 1-star review of their boxes on their website and made clear I wasn't going away!

This company doesn't deserve 1 star!!!

By the looks of it - other dissatisfied customers!!

They operate multiple websites and don't deliver when they say they will.

Website states before 5pm for next day delivery

Person on the phone said no it's 2pm for next day delivery which is between 24 and 48 hours.

Erm!! No! Next day is the next day!!

Asked for my card details over email to refund. I DONT THINK SO!

Unprofessional and don't deliver the goods on time.

Avoid like the plague, they don't ship when they say they will, getting through to customer services is a nightmare, and once you do they are completely hopeless

Placed order for cardboard boxes. Received confirmation and confirmed for next day delivery. Boxes never turned up. Tried to track order. Website stated it had been dispatched. Couldn't track parcel with information supplied. 3 days later contacted customer service. Told product was out of stock, did I want to change it for another. Asked for refund, was then told it would be 14 days. Complained as they had taken payment from account straight away. Still waiting for refund.

The crates order arrived and found damaged once the packaging removed. Emailed the company with pictures and got an initial response requesting further information. There has been not further response to many following communications over many weeks.

made a order with next day delivery. after a week I called and was told out of stock but would be delivered following day. No delivery

Phoned twice more with same response

Phoned 4th time and told items out with courier - never arrived

Phoned next day to be told they were still out of stock and had never been back in stock!!

13 days after order had to cancel