Wannapack Reviews 

I refer to my earlier rating on Trust Pilot since writing my review I have been in touch with Wannagroup and in particular Chris OReilly.
He expressed his disappointment with my issues and promised to look into it urgently.
I must say this was indeed done and I was given status updates. The product has now been delivered as promised and I have been issued a full credit.
I must say that after the earlier problems I had I was not expecting it to be resolved, how wrong I was. I would now like to update my rating and offer my thanks for getting the matter sorted to my satisfaction.

-----Original Message-----

Subject: RE: 2600000100

I ordered what was advertised as a set of packing boxes for a 4-bedroom house for £75 incl. VAT. The boxes did come within the time but consisted of 10 medium and 10 small boxes of such poor quality the handles tore at the first test. There weren't anywhere near enough for even a 1 bedroom flat! Totally overpriced and flimsy, I will not order from them again.

This is the worst company I've ever dealt with - I am still waiting 7 days later to get through to someone - emails & phone calls blanked to date....Will go to trading standards if not successful on my refund. Wished I'd googled them before buying from them.

Use other sites before EVER buying from them !

Poor, poor poor, 😑

Ordered removal blankets for overnight delivery, they came after my furniture had been moved (6days later) refused delivery and requested a refund. Only to be messed around for about 2 months. Finally got my money back after threatening legal action and taking them to trading standards. Total scammers and the most unprofessional people I have ever come across. I honestly don’t know how people like this sleep at night let alone keep any employees....it must be the most demoralising place to work if all you deal with is angry customers! I would suggest you do not order from these people.

Absolutely awful. Little more than crooks. Wish I'd read the online reviews before ordering. Will not be ordering anything from these con artists again.

WannaPack are a bunch of rip-off merchants. I ordered boxes and dividers for wine bottles as we are moving house. Only after 2 weeks and countless useless courier links did I get the boxes but no dividers. These guys are scum. The only reason I got the boxes was because I raised a dispute against them on PayPal. Always use PayPal when buying from dodgy websites like WannaPack. They waste your time but you do get your money back.

Boxes arrived damaged, all the accessories - fragile tape - bottle dividers were missing from the order. Tried phoning - no one answers. E-mailed - no one replies.

Dreadful company, complete rip off avoid like the plague.

These guys just do not answer the phone. Terrible customer service. I've literally been waiting for 2hours 30 minutes and they still haven't picked up.
I've sent emails which just get ignored.

I'll be filing a charge back claim with my bank as evidently these guys are frauds!

AWFUL AWFUL AWFUL. DO NOT USE.

Ordered £350 worth of stuff for next day delivery and nothing turned up. A week later, nobody answering the phones after a 30min wait. Refund requested but i'm not holding my breath.

Avoid like the plague and pay the extra money for someone trustworthy.

awful stuff peeps -DO NOT ORDER.

Ordered £40 ,half for next day delivery so paid extra postage.
items didn't arrive - called them up after zero replies to emails.

then had a combative 20 minute call with some french sounding chap who never apologised then had a pop at me for being miffed off?

Do one you bunch of losers, a scam company.

I am giving this company one star, but it should be minus 10, as it is the worst company we have ever dealt with. Sadly, we had not read the other customer's comments - had we done so, we would have stayed well clear. I can only reiterate what other customers have said, delivery paid for but not arrived on chosen day, goods of very poor quality, and phone calls never answered. Over two days, I spent nearly 3 hours holding, on 3 different occasions,to no avail.
I have sent an email to complain, but not received an answer.
In comparison, we visited our Yellow Big Boxes today and found everything we wanted. The service was superb.
NEVER ORDER FROM THIS COMPANY, THEY ARE ATROCIOUS.
Mrs S Nicholls

I really wish I had read these comments before placing my order. Don't answer their phones. Website is useless. Nothing was going to arrive until after removal date and when I cancelled the order then they give me a dispatch notification. Tracking code leads to nowhere. I doubt I will get my money back but by heavens I am going to try. Complete crooks

Also wish I'd read reviews before ordering form this dreadful company. Like lots of other reviewers I paid extra for 'guaranteed' next day delivery, and have wasted all day waiting in for goods which didn't arrive. They never answer the phone, so I had to contact the delivery company, who at least tried to help. The delivery company spoke to Wanna who they said would phone but all Wanna did was send an email without a word of apology (they didn't even have the decency to offer to refund the so-called guaranteed next day delivery fee!) saying that they would deliver the following day, which is useless to us as we won't be in. I would cancel, but I can tell from the other reviews that this lousy company wouldn't give me a refund. DO NOT HAVE ANYTHING TO DO WITH THIS AWFUL COMPANY

Since made an order never heard back from them. It's been over two weeks now. Spoken to TNT who have returned the item and signed by Oreilly but Wannapack ignores my case opened a week ago, the ID #WP01276225, the order number is 100058163 and the consignment letter with TNT courier is 91204805. They also ignore online chat. Been also hanging on the phone for half an hour. I hope that business disappears soon or stop disappointing customers with very poor service.

Doesn’t even deserve 1 star ! But wasn’t an option to leave zero!
This company messed up my move - order didn’t arrive after a week I chased , promised it would arrive didn’t , chased again same thing happened again- move date came- so insisted on refund . Spoke to two women ; Hayley and Natasha was promised refund. Still nothing !!
Heavily pregnant day before move trying to find bubble wrap / boxes.
Added a to the whole stress of my move plus still owe me my money!! Am going to take this further .
Disgraceful company

No communication. They don’t do what they say they will do. They certainly don’t seem to care.
A refund takes up to 14 days, by that I mean 14 days to phone you to ask for card details so they can process it. Meanwhile your cash is in their bank account!
Shame really, all I wanted to do was support business in the same town as me.

Sent me very low quality cardboard boxes for the price I paid for those boxes; I felt, I was scammed. Please don’t buy cardboard products from this company. Thanks.

On the website, found what we thought were reasonably priced boxes sold in packs. Ordered Tall - pack 3 (4 ordered) and Medium - pack 6 (3 ordered). THESE ARE NOT IN A PACK!!! This is the name they give to one box. Only 7 boxes turned up for £35.
It isn't clear and transparent when ordering exactly how many they are actually selling to you on their website. I gave customer service a call and was told it was my mistake. They said they would look at getting the website changed, and when asked for a refund they said I would have to stand to the return postage. With the postage I've already been charged, it's not worth returning.
Extremely angry and disappointed and would have awarded no stars if it were possible. Am going to contact trading standards re: misrepresentation. Buy at your own risk.

I have tracked down Dean Pallat to be the owner of the company, this should help with any communication issues you are having

Dean Pallatt who is the director of wanna company has a number of similar companies! I wonder how many other people are affected?

This company is part of a services group named 'Wannagroup'.
The four companies running under the Wannagroup wings are constantly poorly rated, suggesting that this is not a coincidence.
I personally was extremely disappointed for the quality of the product supplied by 'woodsheets' - it was practically unusable.
I would follow the general advice the appears in many of the group's reviews: AVOID AT ALL COSTS