I emailed customer care regarding missing service charge invoices. My email was dealt with by Vinnie who replied quickly and provided the invoices. I also asked about ground rent as the company that w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Following some ongoing problems with new tenants, Perry recently took over the management to a load of problems!! Throughout, he had kept in touch via e-mail and phone calls (very unusual these days!)... See more
Company replied
The live chat function is brilliant. Instant replies and you are actually speaking with a human rather than a robot! Dylan was really helpful and answered my query efficiently. Great customer service!... See more
My first time ringing Warwick Estates to enquire about a few financial issues as they have recently taken over the management of my property. The young man i spoke to Dylan was more than helpful he w... See more
Company details
Written by the company
Plainly put, we want our customers to experience a personalised service which leaves them in no doubt that their property management needs are at the top of our agenda. Our service is built on a recognition of the importance of technology and how it can enhance processes and increase efficiency from one element of property management to the other.
Contact info
One Station Approach, CM20 2FB, Harlow, United States
- 01279 957400
- hello@we-pm.co.uk
- www.warwickestates.net
4.5
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Customer Service and Care
Rita was empathetic and professional and tried with great earnest to help me with my issue with our account. This matter has now been resolved to our satisfaction and as agree with Rita
June 17, 2026
Unprompted review
Reply from Warwick Estates
Thank you for your review. We're really pleased to hear about the great service you received from Rita!
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Prompt reply to my request
June 18, 2026
Unprompted review
Reply from Warwick Estates
Thank you for your review!
Tracy was very helpful and explained…
Tracy was very helpful and explained the process understandably
June 17, 2026
Unprompted review
Reply from Warwick Estates
Thank you for your positive feedback!
Emma had provided an Excellent customer…
Emma had provided an Excellent customer care service, and dealing with my questions swiftly! Mary
June 17, 2026
Unprompted review
Reply from Warwick Estates
Thank you for your 5 star review!
Confirmation of bank details
Query dealt with quickly and efficiently by Claire Lawrence
June 17, 2026
Unprompted review
Reply from Warwick Estates
Thank you for your review!
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Warwick Estates: Excellent customer service & support
Went online and chatted to Nadia with a few questions. She was extremely helpful and not to mention very courteous and patient, and guided me through everything I needed to do. Excellent customer service and support, very impressed - a lot of companies could learn from this!
June 16, 2026
Unprompted review
Reply from Warwick Estates
Thank you for your positive feedback! We really appreciate you taking the time to leave a review.
minor enquiry.
had a minor enquiry.
The chat function was very quite simple and easy to interface with.
Dylan the chap at the other end was super helpful and efficient.
Overall a great experience.
June 16, 2026
Unprompted review
Reply from Warwick Estates
Thank you for your review!
Online chat customer service with…
Online chat customer service with Claire Lawrence was easy, and she gave me all the information I needed.
June 15, 2026
Unprompted review
Reply from Warwick Estates
Thank you for your review!
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Live chat was quick and easy to use!
Had a query following a house sale and used the live chat function - really easy to use, very quick response and the representative, Claire Lawrence was fantastic at reassuring me. Great customer service and easy to deal with
June 15, 2026
Unprompted review
Reply from Warwick Estates
Thank you for your positive feedback, we're pleased to hear about the great service you received from Claire.
I contacted Tracy from Warwick
I contacted Tracy and always responded very quickly and professionally, hopefully with her help our issues will get resolved quickly, many thanks
June 12, 2026
Unprompted review
Reply from Warwick Estates
Thank you for your review!
Ashley
Ashley, through Chatbox and email, sorted the amendments we needed so quickly, thank you
June 12, 2026
Unprompted review
Reply from Warwick Estates
Thank you for taking the time to leave a review!
Tracy was very knowledgeable and…
Tracy was very knowledgeable and helpful with my queries.
June 11, 2026
Unprompted review
Reply from Warwick Estates
Thank you for your 5 star review.
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Dylan’s reply was dignifying
Dylan’s reply was dignifying, kind, understanding & left me feeling a valued human being. It was not patronising in any way. Dylan I am so grateful to you.
Your reply reminds me of my late husband, Peter, who was a highly gifted, respected, sought after, charity accountant. As treasurer of a large national charity, he always strove to present the accounts at an AGM, in such a way that ordinary people could understand & they did. He was thanked by CEO’s because they understood the accounts for the first time at an AGM. Like Dylan he treated them with dignity & respect. In other words - as equals.
THANK YOU SO SO MUCH, Dylan.
Long may the world treat you as kindly as you treated me
June 10, 2026
Unprompted review
Reply from Warwick Estates
Thank you for taking the time to leave a review, we really appreciate your kind feedback.
Everything was done quickly and smooth
Everything was done quickly and smooth
June 10, 2026
Unprompted review
Reply from Warwick Estates
Thank you for your 5 star review.
Our query was answered promptly by the…
Our query was answered promptly by the team. We spoke to Dylan and we were able to deal with the issue quickly
June 9, 2026
Unprompted review
Reply from Warwick Estates
Thank you for your review!
It has been a pleasure to deal with…
It has been a pleasure to deal with Emma Fleming, she has been both professional and efficient when dealing with her. keep up the good work!
June 9, 2026
Unprompted review
Reply from Warwick Estates
Thank you for taking the time to leave a review!
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Kai Lyesan is always so helpful and…
Kai Lyesan is always so helpful and efficient with any queries or issues I have.
June 8, 2026
Unprompted review
Reply from Warwick Estates
Thank you for your review!
Just had a really helpful online chat…
Just had a really helpful online chat with Claire Lawrence who was extremely helpful. She dealt with my question very quickly and efficiently. Thank you
June 8, 2026
Unprompted review
Reply from Warwick Estates
Thank you for taking the time to leave a review, we really appreciate your feedback!
A management company without doing any management
It is a pain to have Warwick to manage the estate. A few complaints about the illegal parking outside of my house have been raised since 2023, and the situation is only getting worse and worse during this 3 year period.
It’s an absolute nightmare when trying to get out and in of my own driveway.
The main reason is NO action ever taken to stop the illegal parking.
Think twice before using this ‘management’ company because they are only reachable when they need you to response but not vice vera.
June 9, 2025
Unprompted review
Reply from Warwick Estates
Good morning,
We’re sorry to hear that you feel this way and would genuinely like the opportunity to understand your concerns in more detail.
Please do get in touch with us directly at hello@we-pm.co.uk
so we can look into this properly and work towards resolving any issues. We’re always keen to review feedback and ensure we’re providing the best possible service.
We look forward to hearing from you.
Kind regards,
Warwick Estates
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