Warwick Estates Reviews 

Consistently awful. Our block has started to resemble the third-world since they took over from the previous agents. We’re advertised as a ‘gated estate’ but the gate has been broken for almost two years, they used the excuse ‘we’re obtaining a second opinion’ on several occasions and lately it was a ‘funds’ issue, as if that’s our problem? It still sits wedged open! We’ve had lights, windows, doors etc that have stayed broken for months and still are. They even appointed a parking enforcement company, claiming there were parking issues (remember they've left the gates broken…). This company then sent me 8 (eight) parking tickets (and to many others), each time my car was in my numbered parking space, they addressed the tickets to the registered keeper, me, upstairs! WE claim they were making no money from it, so why do it? I know most of the residents and nobody has ever complained of issues, the cowboys are now long gone and there is still plenty of visitor space. The icing on the cake were the holes in our (which is also the block..) roof. They were advised of the first one in March 25 and the second one in July 25. They were told of the third one, which lets in water onto our boiler, in August 25. You’d have thought this would have been an emergency, but alas we’re still sitting here with a plastic bowl on top of the boiler. They’ve used the same ‘second opinion’ excuse a few times, as well as a few others but they don’t seem to realise that it’s clear they are repeating excuses simply to delay things. Their complaints procedure didn’t measure up to their own timescales either, we didn’t get a response within 14 days and never even heard from a member of the ‘senior management team’ as it states in ‘stage 2’? The first ‘agent’ - who just stopped responding - was replaced by another who was basically ‘nicer’ at making said excuses but even he gave up in January. The whole block signed a complaints letter about everything that has gone on and the upshot is that they’ve now been replaced as management agents, I suspect they’ve known about this for some time hence the total lack of action in recent months. They also overcharged us by stating notice of completion was received ‘late’ despite my solicitor sending proof that it wasn’t, something they failed to confirm? They now appear to be blaming this on the landlords, as if a late notice from them would be down to us, this issue is still ongoing. Be very aware, it’s basically an expensive but poor service upon which they pile delaying tactics. They complained about my initial review as it contained first names…..take a look at every other review they have! It appears they’re selective about what they complain to TP about!

Dylan was very friendly and helpful. We were having log in issues and this was sorted within a couple of minutes.

Brilliant! Instant response. Problem solved

Honestly, this is the best experience I've had so far with an estate agent. They deal with every matter in a timely manner. They don't just let residents have empty promises, they actually walk the talk. They send someone, engineers, cleaners or anything they say they will to sort things out in very short time, like within 1-2 days. They also address complaints being put by sending residents warning or notifications as needed. I feel the building is truly being managed, not just yeah there's someone but I don't know who kind of sense. Highly recommend Warwick Estates.
My most recent report was dealt by Paul Macguire, not only he sorted things out, but the way he responded was also very empathetic and reassuring. Can't recommend them enough, if you're with them, you're in the right hand.

Since taking over the management of our flat in Warwick 4 years ago the service charge has doubled. The rear entrance door was smashed in 6 weeks ago and we have emailed them twice and have recieved no response. We are now seriously contemplating selling.

Very efficient response to my account questions by Rita.

Thank you to Kai Lyesam for your help in coordinating repairs to my flat and being responsive in communication.

Great chat support. Therese Armitage was very polite and helpful.

Responsive and fast- especially Rita and Jaqui. Thanks

I am an ex employee with over 2 years service here- I had to leave the business due to unforseen circumstances out of my control. The culture at Warwick is the best I have encountered in any previous job I have held.

HR and senior management truly care for employees. They are passionate and truly care about leaseholders and the sites they manage.

PMs have a challenging role but the company are always looking for ways to alleviate this where they can by expanding and developing supportive depts to offload tasks, meaning your site has more attention for day to day operations from your dedicated PM.

Things don't always go right in this industry and it is a very difficult job, we are spinning many plates which leaseholders dont see behind the scenes. When things go wrong, all of us come together and try our best to fix it.

If anyone is considering working here, or having Warwick manage your site, don't hesitate to reach out and see for yourself how amazing this company are.

A special shout-out to Louise Taylor, Director of People at Warwick for 'putting up' with me with such care and compassion.

It's a sad goodbye from me but a well-deserved 5* for Warwick Estates.

Really great efficient service and communication with Rita

I was helped via chat by Claire Lawrence, who was friendly, efficient and professional. Great customer care!

RITA WAS CLEAR WITH EXPLANATION, UNFORTUNATELY HAVE FOUND OUT SINCE. IT WAS THE WRONG INFORMATION. I HAVE NOT SORTED THE PROBLEM OUT

Spoke to Ashley who answered my question with precision and in good time.

Whenever I have contacted Sophie Turvill at Warwick Estates about any issues, especially getting rid of bulky waste, she gets the job done quickly, efficiently and keeps me informed. I am happy with the excellent customer service that she provides on behalf of the Company. I would highly recommend her services to anyone dealing with Warwick Estates 😊

I got exactly what I needed, in double quick time. Emma Fleming produced a summary of all past s/c payments going back 14 years, at the click of a mouse. Superb. She also have me details of how to answer questions about my ground rent, which is collected by a different company. Thanks Emma!

The live chat was very helpful. The correspondence however is awful. The company consistently send out incorrect statements asking for too much money. Calculations are often wrong.
Please could you improve your service

Hi Ashley’s support was clear, concise and prompt when handling my query.

Thank you very much.

I called and spoke to Rita as I received a warning about an unmade payment but hadn't received the original payment request letter. Rita was very friendly and helpful, gave me all the information I needed including switching to email correspondence.