I emailed customer care regarding missing service charge invoices. My email was dealt with by Vinnie who replied quickly and provided the invoices. I also asked about ground rent as the company that w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Following some ongoing problems with new tenants, Perry recently took over the management to a load of problems!! Throughout, he had kept in touch via e-mail and phone calls (very unusual these days!)... See more
Company replied
The live chat function is brilliant. Instant replies and you are actually speaking with a human rather than a robot! Dylan was really helpful and answered my query efficiently. Great customer service!... See more
My first time ringing Warwick Estates to enquire about a few financial issues as they have recently taken over the management of my property. The young man i spoke to Dylan was more than helpful he w... See more
Company details
Written by the company
Plainly put, we want our customers to experience a personalised service which leaves them in no doubt that their property management needs are at the top of our agenda. Our service is built on a recognition of the importance of technology and how it can enhance processes and increase efficiency from one element of property management to the other.
Contact info
One Station Approach, CM20 2FB, Harlow, United States
- 01279 957400
- hello@we-pm.co.uk
- www.warwickestates.net
4.5
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
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Live Chat service
I had a simple query and spoke with Claire Lawrence on the live chat function. She was very helpful and friendly, pointing me in the right direction for getting my query resolved.
April 22, 2026
Unprompted review
Reply from Warwick Estates
Thank you for your review!
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Rita and Emma have been wonderful to…
Rita and Emma have been wonderful to solve a situation I was confronted to . efficient , super quick and very nice. I now am all set to deal with Warwick portal
April 20, 2026
Unprompted review
Reply from Warwick Estates
Thank you for taking the time to leave a review. We really appreciate your feedback!
Zero stars, zero management
Cancelled key services months before new management company took over.
We’re unsure where money for essential improvements promised for years on end went given we had quotes saying contractors had been instructed but nothing to show for it nearly a year later.
We have ended up with rat infestations, bin men refusing to collect rubbish, broken doors and bin stores, poorly fitted lift buttons, damaged walls left for years on end. All under N T’s supposed management - incompetent doesn’t even cut it. Complaints department also useless in acknowledging their staff cannot provide updates or time frames for issues being resolved.
A complaint had to be raised to the property ombudsman it was that bad and now our new management company are left with quite literal mess to deal with.
Avoid this poor service.
You can’t name someone for their bad service but you can for being good. Bias flagging from the people who provide terrible service
March 31, 2026
Unprompted review
Reply from Warwick Estates
Good afternoon,
Thank you for taking the time to share your feedback. We are very sorry to hear that your experience did not meet expectations and appreciate you bringing these matters to our attention.
During our period of management, all decisions relating to services, expenditure, and major works were undertaken strictly in accordance with the instructions received, available budgets, and the approvals granted by the directors. We would like to reassure you that all funds were handled appropriately, and any works undertaken were supported by formal quotations and the necessary approvals.
In relation to the bin store and main entrance doors, these matters were placed on hold by the directors of the development. As a result, organising these repairs across the development was outside of Warwick’s control without the necessary consent.
With regard to the damage within the communal areas, this was largely attributed to misuse of shared spaces and incidents of anti social behaviour within the blocks. That said, the directors had proposed addressing this through a programme of redecoration planned for the forthcoming year.
Finally, in relation to the concerns raised about rodent activity and refuse collection, these issues were identified in connection with waste disposal practices across the development, including bin bags being left in communal areas and the presence of bulky items in shared spaces. We shared communications with residents on several occasions to provide guidance and reminders around waste disposal arrangements, with the aim of supporting good standards of cleanliness and minimising any related issues.
We appreciate you raising your concerns and regret that your experience did not meet expectations.
Kind regards,
Warwick Estates
Reply from Warwick Estates
Thank you for your review!
Thank you Dylan !!
A young gent who gave his name Dylan politely brought to my attention an issue with my account about which I was entirely unaware . As a result I was able to resolve it quickly . However Dylan followed up our discussion the next day with more information making sure that I understood . i appreciate Dylan’s professionalism and I am satisfied that my account is now in “good order” going forward.
April 16, 2026
Unprompted review
Reply from Warwick Estates
Thank you for taking the time to provide feedback. We're really pleased to hear about the excellent service you received from Dylan!
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Vincent was very helpful
Vincent was very helpful, answered all of our questions to satisfaction
April 17, 2026
Unprompted review
Reply from Warwick Estates
Thank you for your review!
Had an enquiry regarding the sale of my…
Had an enquiry regarding the sale of my property Therese Armitage was quick to help and friendly.
April 16, 2026
Unprompted review
Reply from Warwick Estates
Thank you for your review!
Service
Company have listen to our predicament and we await their decision . Emma Fleming was very helpful x
April 15, 2026
Unprompted review
Reply from Warwick Estates
Thank you for your review!
Ms Therese has been very helpful and…
Ms Therese has been very helpful and kind. I had lost track of the payments due and she was extremely patient to explain.
April 14, 2026
Unprompted review
Reply from Warwick Estates
Thank you for your review, we're really pleased to hear about the great service provided by Therese.
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Easy!
Dylan was super helpful regarding my inquiry about giving them my details for the standing charge.
April 14, 2026
Unprompted review
Reply from Warwick Estates
Thank you for your review!
Rita Lawrence was quite helpful with my…
Rita Lawrence was quite helpful with my query.
April 13, 2026
Unprompted review
Reply from Warwick Estates
Thank you for your review!
Rachel helped me with excellent and…
Rachel helped me with excellent and timely service, very polite too. Thanks.
April 10, 2026
Unprompted review
Reply from Warwick Estates
Thank you for your review!
Rodents in walls
Im literally terrified of rodents and I heard something through the walls in my flat. I contacted Warwick Estates and Elle was really quick and helpful in organising a visit with pest control. I’m grateful that this was done in such a speedy manner. Thank you Elle!
April 9, 2026
Unprompted review
Reply from Warwick Estates
Thank you for your positive feedback!
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Very poor experience with Warwick…
Very poor experience with Warwick Estates. I have many properties and deal with many management companies and by far, this company exceeds disgraceful and disorganised chaos with “TO BUSY TO DEAL WITH YOU” managers. This truly is a dreadful company to deal with in as much that I had to report them to Broxbourne Council to force them to carry out necessary works which the council had but an order on them, to carry out the works. I have now, together with other residences, proceeded legally through the courts, to force Warwick Estates to carry out the obligations and duties that all the other leaseholders pay them to carry out. A very strong word of warning, Do not use this company for your management, and I can say this as an experienced landlord who manages hundreds of properties.
April 1, 2026
Unprompted review
Reply from Warwick Estates
Good morning Giacomo,
Thank you for your message. I’m sorry to hear that your experience hasn’t met expectations, and I have shared your feedback with your Property Manager.
Your Property Manager has been actively addressing a number of the concerns raised by yourself. While some items are still outstanding, please be assured that progress is being made and the necessary steps are being taken to hopefully move matters forward. For instance, we recognise the ongoing issue with pigeons at the development. Efforts are underway to obtain quotes for pigeon deterrents, including spikes and scaffolding for each block. We are currently awaiting approval from the freeholder before proceeding with these quotes. In the meantime, the entrances have been jet washed and the communal carpets have been cleaned to address any mess.
Please rest assured that your concerns are being taken seriously and are in hand.
We understand that you have submitted a formal complaint, and we will continue to communicate with you directly to ensure all issues are followed up and resolved as efficiently as possible.
Kind regards,
Warwick Estates
Tracy at Warwick estate is a truly wonderful person
Hi Tracy
Thanku very much for helping me with my request.
Your truly a very kind person
April 8, 2026
Unprompted review
Reply from Warwick Estates
Thank you for your 5 star review!
Chelsea was ver helpful and replied in…
Chelsea was ver helpful and replied in a timely manner
April 7, 2026
Unprompted review
Reply from Warwick Estates
Thank you for your review!
Rachel was really helpful with my…
Rachel was really helpful with my enquiry. Once I followed up, she responded quickly and got things sorted without delay. Thank you for your support!
March 30, 2026
Unprompted review
Reply from Warwick Estates
Thank you for your review!
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Dylan was able to answer my initial…
Dylan was able to answer my initial questions regarding new Service Charge and arrange for follow-up with a ticket for a 7 day outstanding e-mail queries to hello,Jackie and Chelsea the property managers
Also sent the chat transcript very promptly
March 31, 2026
Unprompted review
Reply from Warwick Estates
Thank you for your feedback!
Warwick Estates
Warwick Estates have been a breath of fresh air since they took over running the development from the previous agent
They are accessible and responsive and people take ownership of problems especially Rita in customer care
I deal with a lot of managing agents and they are one of the best
March 31, 2026
Unprompted review
Reply from Warwick Estates
Thank you for your 5 star review!
very helpful
Rita was very helpful, knowledgeable and sorted my request quickly
March 31, 2026
Unprompted review
Reply from Warwick Estates
Thank you for your review!
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