WBW Solicitors Reviews 

135
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, professional, and supportive throughout property purchases and legal procedures. Many people also highlight the prompt responses, helpful advice, and clear, regular updates that make transactions remarkably smooth and stress-free. Clients express deep gratitude for the efficient guidance provided during sensitive family and estate matters. Some reviewers were not happy with the poor communication and lengthy response times experienced during their legal cases. Consumers noted that significant delays, unreturned messages, and persistent difficulties reaching representatives caused genuine frustration during complex legal matters.

What people talk about most

Service

People report positive experiences with service, often highlighting clear communication, professionalism, and... See more

Staff

Users describe positive interactions with staff, frequently highlighting the helpful, professional, and... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that queries and emails are always dealt... See more

Response time

Customers consistently note positive experiences with response time, frequently highlighting that emails and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I contracted Debbie Hamzi to work on the sale of my house and purchase of a new property. The response was quick and direct contact from Debbie and her assistant was professional and kind. I had to... See more

Company replied

Rated 4 out of 5 stars

Nikolai assisted with a trust registration. He processed the paperwork and I received a communication from HMRC. However, after three weeks I had heard nothing from WBW. I contacted Nikolai by phone... See more

Company replied

Rated 5 out of 5 stars

We were kept informed on a detailed and regular basis. Our solicitor Louise was business like, quick to react, always courteous and content to make more complex issues easy for us to understand. Great... See more

Company replied

Rated 5 out of 5 stars

I had to process two wills. The first was my late husband's, which was straightforward as far as I was concerned and involved putting two Trustees in charge of the procedure. The second was rewritin... See more

Company replied


Company details

  1. Law Firm

Written by the company

WBW Solicitors is one of the largest legal practices in the South West, with offices based in Axminster, Bovey Tracey, Brixham, Chard, Exeter, Exmouth, Honiton, Launceston, Newton Abbot, Paignton, Seaton, Sidmouth, and Torquay. With clearly defined divisions catering for business and private clients, our teams are able to offer the very best legal advice through a full range of legal services, across a wide range of areas and commercial sectors.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

135 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(135)

79 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Don’t use them.

Don’t use them.. they are reactive, not proactive.. they promise everything to take your money and basically deliver nothing..

June 3, 2024
Unprompted review
WBW Solicitors logo

Reply from WBW Solicitors

Dear Ms Cavanna,

We were very sorry to read your negative review. We would very much appreciate the opportunity to investigate further and accordingly invite you to contact our Client Care Partner Jane Couch, Jane’s email is janecouch@wbw.co.uk.

Best wishes,
WBW Solicitors

Advertisement
Rated 5 out of 5 stars

First Time Buyers

First Time Buyers and gave us an easy, stress free experience. He answered any queries and concerns promptly giving reasoned advice. The whole process went very smoothly from start to finish and I couldn’t fault the service we received. I would highly recommend Darren for any property matters that people may have.

March 15, 2024
Unprompted review
WBW Solicitors logo

Reply from WBW Solicitors

Thank you for taking the time to leave a 5-star review. We are very pleased to hear that Darren Heard provided you with such a positive experience with WBW Solicitors.

Best regards,
WBW Solicitors

Rated 5 out of 5 stars

tenant and landlord dispute

very proactive and always kept me updated. Nothing was too much trouble and always at the end of the phone if I needed any help or advice.

February 20, 2024
Unprompted review
WBW Solicitors logo

Reply from WBW Solicitors

Thanks for the feedback and 5-star rating!

Rated 5 out of 5 stars

Great service

My father and I have been using WBW to buy and sale properties over the last couple of years and we found them to be prompt, efficient, friendly and caring which was particularly important when my elderly father needed to be taken through the buying and selling process. Thank you to Louise, Danielle and the rest of the team.

April 4, 2024
Unprompted review
WBW Solicitors logo

Reply from WBW Solicitors

Thank you for your kind words and for choosing WBW Solicitors for your property transactions. We're delighted to have been able to assist you and your family with efficiency and care.

Rated 5 out of 5 stars

Excellent service.

We recently appointed Sarah Witheridge at WBW to deal with the purchase of some land adjacent to our house. Both Sarah and her assistant Sue were extremely helpful. They had a pragmatic and efficient approach to the transaction and dealt with all of our queries in a speedy and appropriate manner. They are also an absolute joy to deal with!!

March 14, 2024
Unprompted review
WBW Solicitors logo

Reply from WBW Solicitors

Thank you for sharing your positive experience with WBW, especially with Sarah Witheridge and her assistant, Sue, on your recent land purchase. We are delighted to hear that you found their service both pragmatic and efficient, and that your queries were handled swiftly and suitably. It’s wonderful to know they were a joy to deal with.

We always aim to maintain high service standards, and feedback like yours is incredibly valuable. Should you need our services again, please do not hesitate to contact us.

Thank you once more for choosing WBW and for your kind words.

Advertisement
Rated 5 out of 5 stars

Excellent service 🙏

Having bought two properties and now sold one all through Louise Crockford, I could not have been happier with the service on any occasion... The whole team are a pleasure to deal with, always quick to reply regarding any queries via email and telephone etc... All in all a 5 star service all at a very reasonable price, and they are the only solicitors I shall be using in the south west... top job again and thank you so much for everything 👍

February 8, 2024
Unprompted review
WBW Solicitors logo

Reply from WBW Solicitors

Dear Andrew,

Thank you for your glowing review and for your continued trust in Louise Crockford and our team for your property transactions. We are pleased to hear about your satisfaction with the services provided during the purchase and sale of your properties. It's wonderful to know that our team's responsiveness and the level of care you received have consistently met your expectations, all at a fair price.

Many thanks for your kind words and for choosing us as your trusted solicitors.

Kind regards,
WBW Solicitors

Rated 5 out of 5 stars

Highly Recommend

As first time buyers we were not sure on what to expect from purchasing our first home but Danielle Sowden from the Exmouth Office was brilliant.

Danielle was extremely efficient and kept us up to date with each process ensuring everything was thoroughly explained to us. Whilst we conversed over email and telephone it was never too much trouble for us to pop in to see her in person if we weren’t sure of something. We cannot fault Danielle’s communication and professionalism and wouldn’t hesitate to use WBW again if needed in the future.
Thank you Danielle!

January 11, 2024
Unprompted review
WBW Solicitors logo

Reply from WBW Solicitors

Dear Lucy,

Thank you for recommending us and sharing your experience as first-time buyers with Danielle Sowden from our Exmouth Office. We are thrilled to hear Danielle was brilliant, keeping you well-informed and making the process clear and efficient.

We are glad you felt comfortable reaching out, whether by email, phone, or in person, and that Danielle made your first home purchase as smooth as possible.

Should you need our services in the future, we would be delighted to assist you again.

Best wishes,
WBW Solicitors

Rated 5 out of 5 stars

Sale of Building

What should have been a straight forward sale of a property, turned out to be more complicated. Darren and his team handled the sale with efficiency and speed, they certainly had a lot to deal with and when above and beyond to get the sale sorted.

February 1, 2024
Unprompted review
WBW Solicitors logo

Reply from WBW Solicitors

Thank you for the 5-star rating and review!

Kind regards,
WBW Solicitors

Rated 4 out of 5 stars

Helpful in our land sale

In managing the legal aspects of the recent sale of a plot of land, WBW were professional and helpful. But what we really appreciated from them was their flexibility and willingness to go above and beyond the call of duty in some finnicky moments with our mortgage provider, helping us to smooth the way forward. Also, as costs went above initial expectations, they were fairness and reason itself in coming to an equitable solution. Happy to recommend.

December 15, 2023
Unprompted review
WBW Solicitors logo

Reply from WBW Solicitors

Dear Piers,

Thanks for your 4-star rating and recommendation.

Kind regards,
WBW Solicitors

Advertisement
Rated 5 out of 5 stars

Efficient and stress free

My Solicitor Kate from the Exmouth office was extremely efficient in her instructions to me and what I could expect to happen within the process. At no point did I not know what the process would be and the next step. Everything she said would happen did, which took the worry out of what could have been a very stressful time.

January 24, 2024
Unprompted review
WBW Solicitors logo

Reply from WBW Solicitors

Thanks for your 5-star rating and review!

Have a great day.

WBW Solicitors

Rated 1 out of 5 stars

Poor Service experience. Hi I have to agree with Isla William…

Hi I have to agree with Isla William and many others I see, I will say always look at the complaints before you enter into any business with this firm WBW, they have taken so much money from my father's estate without even consulting us, they are rude and arrogant, and if you complain to the so called impartial Jane Couch, she will always side with WBW who pay her wages. I am with all the other complainants and have a look, there are lots. I did not want to give them one star but you have to to put a complaint in. Our case was started on the 8th August 2022 and we are still being charged to this date 16/08/2022, amount roughly £47000.00 so far, we are a family of five and will only receive roughly £34000.00 each so u can see that this firm is getting far more than us for doing very little we feel. Avoid this firm please u will be overcharged for there services.

January 16, 2024
Unprompted review
WBW Solicitors logo

Reply from WBW Solicitors

Dear Ms Hilliar

We were very sorry to read your view of the service provided. Sadly, on this forum, we are restricted in the reply we can offer, but having investigated the service provided we do not feel your review is an accurate one. As our Complaint Policy advises if our internal complaint process does not resolve a grievance our Client can take their complaint to the Legal Ombudsman who will investigate. It is disappointing that such reviews can be made by someone when we are unable, due to confidentiality, to defend ourselves by justifying the action and the reasons for our action.

Kind regards,

WBW Solicitors

Rated 1 out of 5 stars

Still going on since 2022

Having a bad time with this company. My father died nearly two years this year. And still no end to my father's estate to be closed. My father would not of gone to wbw if he had known how awkward they are. And how much of his estate has gone into wbw. So think twice before using this solicitors

January 16, 2024
Unprompted review
WBW Solicitors logo

Reply from WBW Solicitors

Dear Ms Williams,

We were very sorry to read your view of the service provided. Sadly, on this forum, we are restricted in the reply we can offer, but having investigated the service provided, we do not feel your review is an accurate one. It is disappointing that such reviews can be made by someone when we are unable, due to confidentiality, to defend ourselves by justifying the action and the reasons for our action.

Kind regards,

WBW Solicitors

Rated 1 out of 5 stars

Terrible

Appalling, lack of attention to detail, on almost every aspect. They do not communicate effectively with customers or other any other party. You only get information from them when you chase.

If you want to be part of a conveyor belt service use them. If you want due diligence paid to your legal matters, I would avoid at all costs. If I am totally honest, I am not sure what it is I have paid for in terms of service fees, as the service was so poor.

I think once upon a time, they where a good firm. They are no longer. I certainly will not use this company for anything again.

August 14, 2023
Unprompted review
WBW Solicitors logo

Reply from WBW Solicitors

Dear Sean,

Thank you for taking the time to provide your feedback. We are concerned to hear about your dissatisfaction with our services, particularly regarding attention to detail and communication. These are areas we continually strive to excel in, and it is disappointing to learn that we have not met these standards in your experience.

Your comments regarding the perceived lack of value in the service you received are taken very seriously. We aim to ensure that all our clients feel informed and supported throughout their dealings with us. Our Client Care Partner, Jane Couch would appreciate the opportunity to discuss your experience in more detail, Jane’s contact details are direct dial 01626 202413 or janecouch@wbw.co.uk.

Kind regards,

WBW Solicitors

Advertisement
Rated 5 out of 5 stars

Professional, Friendly, Thorough, Understanding and, well, Brilliant!

My family and I found ourselves in rather an unfortunate situation due to the complete incompetence of our house builder and the conveyancer we used to purchased our home from them. Thankfully we were lucky enough to work with WBW's Darren and Emily in their Newton Abbot office, who not only resolved the issue but also played a key role in our getting compensation from the third party responsible for the original errors.
Yet what is most commendable is the way Darren and Emily handled the situation with us, they were both friendly, kind, patient, understanding and highly professional. They are both a credit to WBW, their profession and most importantly themselves. Five star doesn't seem enough!

July 26, 2023
Unprompted review
WBW Solicitors logo

Reply from WBW Solicitors

Thanks for the 5-star rating and review!

Rated 5 out of 5 stars

Sale of my father’s bungalow

We used Sharon at WBW to help sell my father’s bungalow. Sharon gave us good and timely advice. She provided us with a very efficient and professional service throughout and helped expedite the sale when the buyers wanted an earlier exchange / completion.

November 28, 2023
Unprompted review
WBW Solicitors logo

Reply from WBW Solicitors

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Sharon provided you with good advice, efficient service, and helped expedite the sale when it mattered most. Your kind words mean a lot to us, and we're delighted we could assist with the sale of your father's bungalow. If you ever need our services again in the future, please don't hesitate to reach out.

Warm regards,
WBW Solicitors

Rated 5 out of 5 stars

My experience with WBW was very…

My experience with WBW was very positive, I was informed throughout and found their work to be first class.
Definitely recommend

November 15, 2023
Unprompted review
WBW Solicitors logo

Reply from WBW Solicitors

Thank you so much for your kind words and recommendation! We're thrilled to hear that you were satisfied with our service and communication. Your positive experience is what we strive for at WBW Solicitors.

Rated 5 out of 5 stars

Great professional service received following our recent commercial unit purchase

We have recently completed on the purchase of a commercial unit and used Darren at WBW who was fantastic and made the process stress free and always gave an excellent and professional service. His attention to detail and thoroughness was first class. We will continue to use Darren for any future legal work and would not hesitate in recommending him. Emily, his assistant, was equally efficient and helpful and another great member of the team to deal with.

November 6, 2023
Unprompted review
WBW Solicitors logo

Reply from WBW Solicitors

Thank you for taking the time to share your positive experience with Darren Heard and Emily Broughton. At WBW, our aim is always to provide a service that is not only professional and efficient but also approachable and supportive.

Please do not hesitate to get in touch if we can assist you in any way in the future.

Best regards,
WBW Solicitors

Advertisement
Rated 5 out of 5 stars

Louise was helpful efficient and…

Louise was helpful efficient and friendly. I was pleased with the professional way she dealt with my case

October 30, 2023
Unprompted review
WBW Solicitors logo

Reply from WBW Solicitors

Thank you for your review of Louise and for the 5-star rating.

Best wishes,
WBW Solicitors

Rated 5 out of 5 stars

Ben Thomas WBW

Ben Thomas at WBW represented us recently on our property sale.
I cannot recommend highly enough.
Ben was amazing from day one, answering my email within hours sometimes minutes. Reassuring and constructive. He really did make what was a difficult process as seamless as it could have been.We have moved several times and I have never experienced a solicitor so constant and helpful. If I could do six stars I would!!!!

October 18, 2023
Unprompted review
WBW Solicitors logo

Reply from WBW Solicitors

Hi Helen,

Thank you for your 5-star rating and glowing review of Ben Thomas!

Have a great day.

Best wishes,
WBW Solicitors

Rated 5 out of 5 stars

Buying and selling a property

They were very friendly as well as very professional. I hadn't moved for 20 years and they informed me of all the steps and what would happen. We communicated mostly by email and phone which I found ideal. The chain was quite long with many delays but they kept me updated and supported me all the way.

August 26, 2023
Unprompted review
WBW Solicitors logo

Reply from WBW Solicitors

Thank you for your kind words! We're delighted to have supported you throughout your moving journey, especially after such a long time. Keeping our clients informed and comfortable is our top priority. We appreciate your trust and patience.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look