i can't speak highly enough of samphire,.. the staff are personable, efficient, reliable, Their customer support team are helpful and very supportive, quick to get back to you, the best umbrella... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
There has been the odd bump in the road, with joining both a new agency and a new umbrella company. However, Sapphire have been excellent throughout. I spoke with the lovely Hannah today, who was noth... See more
Company replied
Incredibly efficient, 100% reliable, and easily the best payroll experience I’ve had in my contracting career. Setting up my account was completely hassle-free, and I get paid on time every single wee... See more
Company replied
Ive been with this company for a few years and i can honestly say it’s been the perfect partnership so far. It’s very well priced and the customer service it’s impeccable. They’ve added The WhatsApp w... See more
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Company details
Written by the company
Being the most trusted global partner to the recruitment industry and the number 1 company to work for in UK doesn't come easy but Sapphire's vision, values and purpose bring our mission to be number one alive. Sapphire offer employment solutions, payroll and accountancy services, international payroll services and bespoke tax advice under one big umbrella whilst offering a host of other benefits and rewards. What's more, we're an employee owned company so our employees benefit financially as they join us on the journey to number 1. Putting our customers at the heart of what we do is our second nature and Sapphire's unique service offering sets us apart. Don't delay, contact us today.
Contact info
Ack Lane, Bramhall, Cheshire, SK7 2BY, Stockport, United Kingdom
- 01625 539 997
- support@sapphireorg.co.uk
- www.wearesapphire.co.uk
4.7
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Received a call back and query answered…
Received a call back and query answered well.
August 13, 2026
Reply from Sapphire
Thank you for your kind review, Oluwafemi! We’re really pleased to hear that your query was answered and that you received the support you needed. We’ll be sure to share your feedback with the team. ⭐
Sapphire through to my retirement now.
I’ve used Sapphire for years and i’ve found everyone I’ve spoken to polite, honest and efficient.
Any problem i’ve had (usually not their fault) has been quickly dealt with. A special mention for Pollie who just now helped me but all staff are brilliant.
Thanks to management too for selection and training of them. 👍
August 13, 2026
Unprompted review
Reply from Sapphire
Thank you so much, Glenn! It’s fantastic to hear that you’ve been with Sapphire for so long and that our team has consistently provided you with polite, honest and efficient service. We’ll make sure Pollie receives your special mention! 😊
Hayley from Sapphire called to answer…
Hayley from Sapphire called to answer some questions I had and went to the point without any silly questions in return and gave me all I need to know effectively and efficiently thanks a lot
August 12, 2026
Unprompted review
Reply from Sapphire
Thank you for your lovely feedback! We’re delighted to hear that Hayley was able to answer your questions clearly and efficiently. We’ll be sure to pass your kind words on to her. ⭐
Reply from Sapphire
Thank you for your review! We’re really happy to hear that you’re pleased with the service you’ve received. We really appreciate you taking the time to share your feedback with us. 😊
Great communication.
August 12, 2026
Unprompted review
Reply from Sapphire
Thank you for your kind feedback, Derrick! We’re really pleased to hear that you’ve had a positive experience with our team and that our communication has met your expectations. We really appreciate you taking the time to leave us a review!
Great communication from them and…
Great communication from them and overall exallent payroll company
August 12, 2026
Reply from Sapphire
Thank you so much for your fantastic feedback, Mark! We’re delighted to hear that you’ve been happy with both our communication and the service we provide. We really appreciate your kind words and your continued trust in us.
Best company to look after your pay
Best company to look after your pay! Never had a problem and they are in regular contact. I would highly recommend
August 4, 2026
Reply from Sapphire
Thank you for the brilliant review, James! We’re so pleased to hear that you’ve had such a positive experience and that our regular communication has helped make things straightforward for you. Thank you for recommending us — it really means a lot to the team!
I have been very happy with my experience
I have been very happy with my experience working with Sapphire. Everyone has been friendly, helpful and professional throughout. The whole process is well organised, and any questions or issues I have had have been dealt with quickly and efficiently. I particularly appreciate how easy they make everything, allowing me to focus on my work without having to worry about the administrative side. Overall, I have had a very positive experience and would be happy to recommend their services.
August 11, 2026
Reply from Sapphire
Thank you for such a detailed and thoughtful review, Mohsen! We’re delighted to hear that you’ve found our team friendly, helpful and professional, and that we’ve been able to deal with your questions and queries quickly and efficiently. Making the administrative side of contracting as easy and stress-free as possible is really important to us, so it’s fantastic to hear that this has been your experience. We really appreciate your recommendation!
Amazing umbrella company with the best…
Amazing umbrella company with the best service. After contracting for a year have been told that I am now receiving a share of the companies profits. Would recommend to all contractors in need of an umbrella company.
August 4, 2026
Reply from Sapphire
Thank you for your fantastic feedback, Jerome! We’re delighted to hear that you’ve been happy with the service you’ve received during your time contracting with us. It’s great to hear that you’ve also benefited from our profit share scheme. We really appreciate your recommendation and wish you continued success with your contracting journey!
Such helpful staff and really easy to…
Such helpful staff and really easy to work with
August 7, 2026
Reply from Sapphire
Thank you for the lovely feedback, Darren! We’re really pleased to hear that you’ve found our team helpful and easy to work with. We really appreciate you taking the time to share your experience with us!
Sapphire has always been reliable
Sapphire has always been reliable, dependable and consistent. They always inform you in advance of your payment. The payment is always on time, and they are always available and provide a excellent customer service. They are always available when you call them. When you need guidance help or assistance. I would definitely recommend them. You won't be disappointed.
As they provide an excellent service.
August 4, 2026
Reply from Sapphire
Hi,
Thank you for the review.
The Sapphire Team.
Sapphire are fantastic to work for
Sapphire are fantastic to work for. Quick payroll processing and actual human customer services to deal with queries .
July 28, 2026
Reply from Sapphire
Hi,
Thank you for the review.
The Sapphire Team.
Very good
Sapphire DNP, easy to use, really good service, fair fees, would happily use there umbrella service again.
April 2, 2026
Reply from Sapphire
Hi,
Thank you for your review.
The Sapphire Team.
My enquiry was quickly answered.
August 6, 2026
Reply from Sapphire
Hi,
Thank you for the review.
The Sapphire Team.
Prompt payment and a nice share bonus.
August 4, 2026
Reply from Sapphire
Hi,
Thank you for the review.
The Sapphire Team.
Reply from Sapphire
Hi Tim, Thanks for your review and feedback!
The Sapphire Team
Reply from Sapphire
Hi Ashley,
Thank you for your review, we'll pass this on to the team!
The Sapphire Team
I just want to share how impressed I…
I just want to share how impressed I was with the service I received. Hannah, the customer service agent I spoke with, was professional, helpful, and friendly throughout the call.
August 10, 2026
Reply from Sapphire
Hi Mohamed, thank you for your review!
We'll pass the feedback to Hannah, glad to hear she helped today.
The Sapphire Team
All questions answered in a timely…
All questions answered in a timely manner staff were courteous and polite
August 5, 2026
Reply from Sapphire
Hello and thank you for your review today!
We'll send the feedback across :)
The Sapphire Team
Reply from Sapphire
Thank you for your feedback, Augustine. Honesty and transparency are extremely important to us, so we’re pleased to hear that this was reflected in your experience with our team.
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