When ordering I only ordered for one item. The next month a different one came which hadn’t ordered and wasn’t expecting. It was nice so decided to keep it but didn’t want anything further. I phoned t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was charged for an item I didn't recall ordering. The company tried talking a payment, but it got rejected. After I contacted them, the situation was resolved For service 5star, because it was a s... See more
Company replied
Had to wait a long time for the call to be answered but once I was put through the colleague I spoke to was friendly and understanding, she explained everything clearly and made me feel like I mattere... See more
Company replied
I ordered a centenary of Queen commotative coin from Westminster collection online. There was no indication I was signing up for a subscription. Upon noticing more money being taken from my bank acco... See more
Company replied
Company details
Information provided by various external sources
Historic commemorative coins, stamps and collectables honouring the nation's most important events and anniversaries.
Contact info
PO Box 4848, BH12 9GB, Poole, United Kingdom
- 0333 0032 777
- enquiries@westminstercollection.com
- www.westminstercollection.com
3.6
Average
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scam! Do NOT use this company!
My partner ordered 1 single 50p coin. She is being charged for 2 more that we haven't ordered or received. Only after doing some investigating online did we realise that this business conducts shady business practices and signs you up to a subscription without your consent. We will not be paying for anything other than what was originally ordered and expect to receive threats soon as other victims have said they received. Thankfully I come from a family of lawyers and any correspondence from the business will contribute towards our investigation.
Overall I would highly discourage anyone from using this business as it seems something unlawful is going on.
As expected I there is a copy and paste reply to this review.
July 13, 2026
Unprompted review
Reply from The Westminster Collection
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
Our intention is never to mislead our customers. Information about our Subscription Introductory Offers is provided on the product page, throughout the checkout process, in the order confirmation email, and again in a letter included with the first delivery. Customers can manage or cancel their subscription at any time through their online account or by contacting our customer service team.
We're sorry that this information was not clear in your partner's experience and understand your concerns. If there has been any unexpected charge or if you believe there has been an error with your account, please contact our customer service team so we can investigate this for you. If any products are received that are no longer wanted, all deliveries are covered by our 30-day free returns policy, with return instructions included on the invoice.
We value all customer feedback, and your comments will be shared with the relevant team as we continue to improve how we communicate with our customers.
Advertisement
I have for many years ordered from you
I have for many years ordered from you. This was a second replacement request due to my own errors.
You have quickly dealt with my requests and I am very grateful.
July 10, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your lovely review and for your continued loyalty over the years.
We're so pleased to hear that we were able to help with your replacement requests and that everything was resolved quickly. Your kind words mean a great deal to us, and we'll be sure to share your feedback with the team.
Thank you for choosing The Westminster Collection. We truly appreciate your continued support and look forward to assisting you again in the future.
Very impressed, would recommend
My query was dealt with quickly and I was given all the information I needed
July 10, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your kind review.
We're delighted to hear that your query was dealt with quickly and that our team was able to provide all the information you needed. I'll be sure to pass your lovely feedback on to the advisor involved.
Thank you for choosing The Westminster Collection, and we look forward to assisting you again in the future.
I seemed to have coins undelivered
I seemed to have coins undelivered, following the call to the advisors some coins arrived and some folders plastic coin keeps which should have arrived weeks ago with the folder. Fortunately the advisor has sorted this out. I will keep a close check ongoing in case another glitch occurs. The customer advisor was excellent. However this has put me off collecting in the future.
July 9, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to leave your feedback.
We're pleased to hear that our Customer Service advisor was able to resolve the issues with your missing coins and accessories, and we'll be sure to pass on your kind comments to them.
We're sorry that the delays and missing items affected your experience and understand why this has made you hesitant about collecting with us in the future. We appreciate you bringing this to our attention, as feedback like yours helps us identify where we can improve our service.
Thank you again for your comments, and we hope we'll have the opportunity to restore your confidence in the future.
READ THE REVIEWS
READ THE REVIEWS – TOTAL SCAMMERS!
The reviews for this company speak volumes, there are dozens detailing the same experience of unauthorised subscriptions – buy from them at your own risk.
On 31 May I purchased a limited-edition Windy Miller from Camberwick Green 50p piece. This was sold at face value plus £2.99 p&p and received a few weeks later. The confirmation e-mail included a comment that “future deliveries will be charged to your card” but made no mention of me having subscribed to regular deliveries, nor did I make any such subscription request when placing my order. Payment of £3.49 was taken on 10 June.
To my surprise, a further £31.98 was taken from my account on 4 July and a further three Camberwick Green 50p coins delivered on 10 July. The second order was not directly placed with Westminster Collection, and I did not request or want any further coins. I have now been ripped off to the tune of almost £29 for four coins with a face value of £2.
The replies to the other complaints about this on here often include the wording “Our collections are advertised as subscriptions, with this information provided on the product page, during checkout, in your order confirmation, and in the information included with your first delivery”, but the fact there are so many complaints about this is clear evidence that both website and ordering process are misleading.
21% of Westminster’s ratings on TrustPilot are one star – tells you everything you need to know.
July 4, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to leave such detailed feedback. We're genuinely sorry to hear how disappointed and frustrated you are with your experience.
We understand why receiving additional coins and an unexpected payment would have caused concern, and we're sorry that this has left you feeling that the ordering process was not clear. We appreciate you sharing your comments, and we recognise the strength of feeling behind your review.
Our Customer Service team would welcome the opportunity to look into your account, discuss what has happened, and help resolve any outstanding concerns. We also value feedback such as yours, as it helps us review how we communicate with our customers and identify where improvements can be made.
Thank you again for taking the time to share your experience.
Advertisement
Excellent quality,good clear…
Excellent quality,good clear engraving,robust.
Very pleased,
Thank You].
July 10, 2026
Unprompted review
Reply from The Westminster Collection
Hi. Thank you for your wonderful review!We're delighted to hear you're so pleased with the quality of your purchase It's great to know it met your expectations. Thank you for your support, and we hope you enjoy your new addition to your collection. Happy collecting! Sally
quick responses and professional…
quick responses and professional etiquette well done keep it up.
July 10, 2026
Unprompted review
Reply from The Westminster Collection
Hi. Thank you for your kind review!
We're delighted to hear you were pleased with the quick responses and professional service you received. Your feedback is greatly appreciated and will be shared with the team. Thank you for your support, and we look forward to helping you again in the future. Sally
Just be careful when buying any coins…
Just be careful when buying any coins that they dont come with a subscription.
July 6, 2026
Unprompted review
Reply from The Westminster Collection
Hi. Thanks for your feedback.Details of any associated collection are provided on the product page, during the checkout process, in the order confirmation, and again with the first delivery. Customers are also free to cancel at any time by contacting our Customer Service team or through their online account. Sally
Absolute scam of a company
Absolute scam of a company. Bought one coin fine. Then they tried to take £32 from my bank without any prior warning or email to say I had been signed up for a subscription which I never would have agreed to. Its pathetic in this day and age the length companies go to to get money from people. Other than bad press I don't know what they are gaining from this. If you google the company even the AI review can gather that they are sly. I wish I had googled first.
May 2, 2026
Unprompted review
Reply from The Westminster Collection
Hi. Thank you for your feedback. We're sorry to hear that you were disappointed with your experience.
We certainly never intend for customers to feel misled. Details of any associated collection are provided on the product page, during the checkout process, in the order confirmation, and again with the first delivery. Customers are also free to cancel at any time by contacting our Customer Service team or through their online account.
If you need further assistance with a cancellation or return, please contact us with your account details, and we'll be happy to help. Sally
Advertisement
Don't do it!
I bought ONE coin from them, not realising that a single one off purchase would cause me so much hassle. It turns out, that if you purchase ONE item, you're automatically signed up for a whole collection, wether you want it or not. When I emailed them numerous times, they just sent the exact same response every time. They clearly don't read their emails. I have now had to pay for postage to return a large items I never even wanted, and no matter how many times I contact them, telling them not to, they just keep sending me stuff. Absolute joke. I won't be returning any more items sent to me. I'll just bin them.
May 10, 2026
Unprompted review
Reply from The Westminster Collection
Hi. Thank you for your feedback. We're very sorry to hear about your experience and that we've left you feeling frustrated.
We certainly never want customers to receive items they weren't expecting. Where a product forms part of an ongoing collection, this is explained on the product page, during checkout, in the order confirmation, and again with the first delivery. Collections can also be cancelled at any time by contacting our Customer Service team or through your online account.
We're particularly concerned to hear that you believe your emails weren't addressed properly and that you continued to receive deliveries after requesting cancellation. We'd like to investigate this further and ensure your account has been updated correctly. Please contact us directly with your account details if you haven't already, and we'll be happy to review this for you and resolve any outstanding issues. Sally
This company is first class
This company is first class. Their products are beautiful, pricing is competitive and orders are posted in a timely manner. The customer services dept. are really helpful, friendly and polite, nothing is too much trouble. I would recommend The Westminster Collection to everyone.
July 9, 2026
Unprompted review
Reply from The Westminster Collection
Hi. Thank you so much for your wonderful review!
We're delighted to hear that you've had such a positive experience with both our products and our Customer Service team. It's fantastic to know you find our coins beautiful, our pricing competitive, and our deliveries prompt. Your kind words about our team mean a great deal, and we're especially grateful for your recommendation. We look forward to continuing to help you grow your collection for many years to come. Sally
Had a recurring problem with Royal mail deliveries being opened & coins missing (4 times on the trot!), phoned & staff sorted it out. Friendly & helpful every time.
Had a recurring
July 8, 2026
Unprompted review
Reply from The Westminster Collection
Hi. Thank you for your review and for your patience while we resolved these issues. We're so sorry to hear you've experienced repeated problems with your Royal Mail deliveries, but we're pleased our team was able to help on each occasion. Your kind words about our staff being friendly and helpful mean a great deal, and we truly appreciate your continued support. We hope your future deliveries arrive safely and without any further issues. Sally
Treated as a valued customer.
July 9, 2026
Unprompted review
Reply from The Westminster Collection
Hi. Thank you for your lovely review. We're delighted to hear you felt valued as a customer. Providing excellent service and making every customer feel appreciated is very important to us, so your feedback means a great deal. We look forward to helping you again soon. Sally
Advertisement
Hello there everyone I have bought a…
Hello there everyone I have bought a fue things from them and I like to say that it was bloody fantastic. I have stopped bying from them at the moment because I have not long lost my dad and mum so I have not got myself together with my depression and anxiety. So hopefully I'll be able to start again.
July 8, 2026
Unprompted review
Reply from The Westminster Collection
Hi. Thank you so much for your kind review. We're delighted to hear you've enjoyed your purchases and had such a positive experience with us.
We're also very sorry to hear about the loss of your parents. Please accept our sincere condolences during what must be an incredibly difficult time. When you're ready, we'll be here to welcome you back. We wish you all the very best and send our warmest thoughts. Sally
Very Poor Experience: Would Never Use Them Again
Purchased a one off coin for £3.50, my account details where then used to set up a regular payment of £28.98 for coins that I never ordered and certainly didn't look value for money. I then had to arrange for the coins to be returned and for the money to be refunded, I also had to opt out of the subscription that I didn't know I had signed up to.
I would never trust this company again.
May 2, 2026
Unprompted review
Reply from The Westminster Collection
Hi. Thank you for taking the time to share your feedback. We're sorry to hear you were disappointed with your experience. Our collections are advertised as subscriptions, with this information provided on the product page, during checkout, in your order confirmation, and in the information included with your first delivery. Collections can be cancelled at any time online, and we're pleased we were able to arrange your cancellation and refund once you contacted us. We're sorry we didn't meet your expectations on this occasion and appreciate you sharing your experience.
I have been receiving various coins…Tale of a missing coin
I have been receiving various coins over the years with never a problem. Unfortunately I received an envelope recently and the coin was missing. I contacted "Customer services" I received a reply to say it would be reviewed within 2 days or so and true to their word a couple of days later have asked if I'd like a replacement or a refund. No quibble. Just a brilliant service.
July 9, 2026
Unprompted review
Reply from The Westminster Collection
Hi. Thank you for your lovely review and for being a valued customer over the years. We're sorry to hear your recent delivery arrived without the coin, but we're delighted our Customer Service team was able to resolve the issue quickly and offer you the choice of a replacement or refund. Your kind words mean a great deal to us, and we're so pleased you were happy with the service you received. We look forward to continuing to support your collection. Sally
1 star as I can't put any less
1 star as I can't put any less, noticed a charge of £22.99 leave my account today, went onto the westminister site and noticed i've been signed up to not one but 2 subscriptions I had no idea about after ordering what I though was one off orders. Terrible business practice! Received no product relating to the £22.99 charge and I only originally ordered a pin bade and a coin!they should have a pop up appear as you order asking if you want to continue with a subscription or not, not to be hidden in the blurb and smallprint if that's the case. Sneaky practices. Will not be utilising ever again.
July 8, 2026
Unprompted review
Reply from The Westminster Collection
We're very sorry to hear about your experience, and we appreciate you taking the time to share your feedback. We never want any customer to feel they have been signed up to something without their knowledge. Information about our subscription collections is provided on the product page, during the checkout process, in the order confirmation email, and in the letter included with the first delivery. Subscriptions can be cancelled at any time through your online account or by contacting our customer service team.
We're sorry that this wasn't clear in your case and that it has left you feeling disappointed. If you have been charged for an item that has not yet been received, please contact our customer service team so we can investigate this for you. Any deliveries received are covered by our 30-day free returns policy, and we will be happy to assist with any returns or refunds where applicable.
Your comments regarding the visibility of our subscription information are valuable, and we will ensure your feedback is passed on as we continue to review and improve our customer experience.
Advertisement
They are still up to their old tricks…
They are still up to their old tricks of hidden subscriptions. I have seen this mentioned before and they apologies but the horrible practice continues.
I only noticed that they were trying to take funds from my account that a subscription was set up. I never received any additional coins and they are trying to collect money for goods that i never received. BEWARE. Now threating me with debt collection.
May 27, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to leave your feedback. We're sorry to hear about your experience and understand your concerns. Our intention is never to mislead customers. Information about our Subscription Introductory Offers is provided on the product page, during the checkout process, in the order confirmation email, and again with the first delivery. If a subscription is cancelled, any unexpected deliveries are covered by our 30-day free returns policy and can be returned for a full refund. We're also sorry to hear about your concerns regarding payments and correspondence about your account. We would like the opportunity to investigate this further, so please contact our Customer Service team with your account details and we'll be happy to look into this for you. Thank you for bringing this to our attention, as your feedback helps us improve.
Staff are amazing
Staff are amazing , many thanks to Mark and Gail for their help and support .
July 7, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your wonderful review! We're delighted to hear that you had such a positive experience with our team. Mark and Gail will be thrilled to know that their help and support made such a difference. Your kind words mean a great deal to us, and we'll be sure to pass on your thanks. We really appreciate your support and look forward to helping you again in the future.
Really awful experience with this site
Really awful experience with this site. Brought a 50p to which it was not made clear a subscription would be started. Then sent letters about debt on my account. Sent multiple emails asking for support which some I waited ages for a response too despite still receiving threats of debt collection etc.
Would never recommend this website to anyone.
July 7, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and apologise for the frustration and concern this has caused. Our intention is never to mislead customers. Information about our Subscription Introductory Offers is provided on the product page, during the checkout process, in the order confirmation email, and again with the first delivery. We're also sorry to hear about the delays in responding to your emails, particularly while you were receiving correspondence regarding your account. This is not the level of service we aim to provide. We appreciate you bringing these concerns to our attention, as your feedback helps us improve both our communication and customer service.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.