When ordering I only ordered for one item. The next month a different one came which hadn’t ordered and wasn’t expecting. It was nice so decided to keep it but didn’t want anything further. I phoned t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was charged for an item I didn't recall ordering. The company tried talking a payment, but it got rejected. After I contacted them, the situation was resolved For service 5star, because it was a s... See more
Company replied
Had to wait a long time for the call to be answered but once I was put through the colleague I spoke to was friendly and understanding, she explained everything clearly and made me feel like I mattere... See more
Company replied
I ordered a centenary of Queen commotative coin from Westminster collection online. There was no indication I was signing up for a subscription. Upon noticing more money being taken from my bank acco... See more
Company replied
Company details
Information provided by various external sources
Historic commemorative coins, stamps and collectables honouring the nation's most important events and anniversaries.
Contact info
PO Box 4848, BH12 9GB, Poole, United Kingdom
- 0333 0032 777
- enquiries@westminstercollection.com
- www.westminstercollection.com
3.6
Average
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scam company with hidden subscription…
Scam company with hidden subscription model. These firms should be struck off the company’s house and any profits given to humanitarian causes. The individuals who green light the model should be made to do something useful like clean the pavements or something
July 17, 2026
Unprompted review
Reply from The Westminster Collection
We're sorry to hear that you feel this way and appreciate you taking the time to share your feedback. We never intend to mislead our customers, and information about our subscription offers is provided on the product page, during the checkout process, in the order confirmation email, and in the information included with the first delivery. Our collections are completely flexible and can be cancelled at any time by contacting our customer service team or through your online account. If a customer receives an item they no longer wish to keep, all deliveries are covered by our 30-day free returns policy for a full refund. We value your feedback and will use it to help us continue improving our communication with customers.
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Gentleman on phone very polite…
Gentleman on phone very polite respectful and most helpful when I needed to return an order I inadvertently placed. Thank you very much indeed for your assistance CM
July 17, 2026
Unprompted review
Reply from The Westminster Collection
Thank you so much for taking the time to leave us such a lovely review. We're delighted to hear that our customer service team was able to assist you with returning your order. It's wonderful to know that the gentleman you spoke with was polite, respectful and helpful throughout your call. We'll be sure to pass your kind comments on to the team. Thank you again for your feedback, and we hope to be of assistance to you again in the future.
Hi I phoned The Westminster Collection…
Hi I phoned The Westminster Collection to ask a couple of questions and in know time at all they gave me the answers, the person I spoke to was polite and very helpful i would definitely recommend The Westminster collection 👌
July 17, 2026
Unprompted review
Reply from The Westminster Collection
Hi. Thank you so much for your fantastic review! We're delighted to hear that our team was able to answer all of your questions quickly and that you found the service both polite and helpful. Providing friendly, knowledgeable customer service is something we take great pride in, so it's wonderful to know we met your expectations.
Thank you for recommending The Westminster Collection—it really means a lot to us. We look forward to helping you again in the future! Sally
Reply from The Westminster Collection
Hi. Thank you for taking the time to leave a review!
We're pleased to hear that you were happy with the speed of our responses to your queries. Providing helpful and timely customer service is very important to us, and we're glad we could assist you.
Thank you for your feedback, and we hope to be of service again in the future. Sally
Great Customer Service...
Had an issue with my latest order where I received an email saying my card had been used on another account.
This was actually due to me changing my account address to my parents as I wanted it delivered there.
Maybe you should be able to have a different delivery address to your account address?
That said, I called Westminster and had a lovely guy on the phone who solved my issue within seconds. We also had a nice chat about some of the coins Westminster sell, very polite, friendly and professional.
Many thanks...
July 16, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to leave such a thoughtful review. We're sorry there was an issue with your recent order, but we're delighted to hear that our customer service team was able to resolve it quickly for you.
It's wonderful to know that you found our colleague to be polite, friendly and professional, and that you enjoyed chatting about our coins. We'll be sure to pass your kind comments on to the team.
We also appreciate your suggestion about having separate account and delivery addresses. Customer feedback like yours is invaluable and helps us continue to improve our service. Thank you again for your continued support, and we look forward to helping you with your collection in the future.
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Always a good service
Purchased a few coins from Westminster over the last couple of years and love them.
The website is easy to navigate with ordering straight forward.
Managing your account is simple, whether you want order updates or subscription information.
June 29, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your wonderful review. We're delighted to hear you've enjoyed building your collection with us over the last few years.
It's great to know that you find our website easy to navigate, the ordering process straightforward, and that managing your account, including order updates and subscription information, is simple. We really appreciate your continued support and look forward to helping you grow your collection for many years to come.
The whole company is a scam misleads…
The whole company is a scam misleads customers to join our subscription of £30 odd a month. They threaten of legal action when you don’t pay something you didn’t sign up to. Avoid this company at all cost nothing but scammers.
July 17, 2026
Unprompted review
Reply from The Westminster Collection
We're sorry to hear about your experience and appreciate you taking the time to share your feedback. Our intention is never to mislead customers. Information about our Subscription Introductory Offers is provided on the product page, throughout the checkout process, in the order confirmation email, and again in a letter included with the first delivery. The monthly subscription cost is also shown on the product page, and subscriptions can be managed or cancelled at any time by contacting our customer service team or through an online account.
We're sorry that this was not your experience. If there has been any misunderstanding regarding your account or payments, please contact our customer service team so we can investigate and help resolve the matter. Your feedback is important to us and helps us continue to improve how we communicate with our customers.
They dealt with my problem quite…
They dealt with my problem quite quickly and as Zi wanted.
July 16, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to leave us a lovely review. We're so pleased to hear that our customer service team was able to deal with your problem quickly and resolve it just as you wanted. Providing friendly and efficient service is very important to us, and your kind feedback is greatly appreciated. Thank you for choosing The Westminster Collection.
She dealt with my enquiry and answered…
She dealt with my enquiry and answered all my questions
July 15, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your lovely review. We're so pleased to hear that your enquiry was dealt with efficiently and that all of your questions were answered. Providing friendly, helpful, and knowledgeable service is very important to us, and it's wonderful to know you had such a positive experience. We really appreciate your feedback and look forward to helping you again in the future.
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Regarding ongoing collections. I find the company very good and…
I find the company very good and reliable having dealt with them for many years, also when speaking to the various staff over the telephone I find them very helpful in answering my queries.
July 14, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your kind review and for your continued support over the years. We're delighted to hear that you've found The Westminster Collection to be reliable and that our customer service team has been able to help with your queries. It's always our aim to provide a friendly, knowledgeable, and helpful service, and your comments mean a great deal to us. We look forward to continuing to support you with your collection for many years to come.
Always obliging at The Westminster…
Always obliging at The Westminster Collection , dealt with this company a long time now .
July 15, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your kind review. We're delighted to hear you've enjoyed such positive service over the years. Providing friendly, helpful support to our long-standing customers is something we take great pride in, and we truly appreciate your continued loyalty. We look forward to assisting you again in the future.
I ordered 3 coins as a gift for family
I ordered 3 coins as a gift for family. I never subscribed and my account is showing no active subscriptions. Yet I received three new coins yesterday as part of a subscription that I dont have. I have also been asked to pay £31.99 for a missed subscription payment. I have sent an email in but as yet have not heard anything. Avoid this company.
Thank you for replying, but you dont give me the chance to respond any other way. I am a disabled carer and you expect me to rectify your mistake at my expense, this is just a taste of this company.
July 15, 2026
Unprompted review
Reply from The Westminster Collection
We're sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how concerning it is to receive items and a payment request that you weren't expecting.
Our customer service team is working hard to respond to all emails as efficiently as possible, and we apologise for the delay in getting back to you. Once your email has been reviewed, we'll investigate your account and help resolve the issue.
If you have received items that you do not wish to keep, they can be returned free of charge for a full refund in line with our returns policy. We appreciate your patience while we look into this for you and hope we can resolve your concerns as quickly as possible.
Be very careful ordering from these
Be very careful ordering from these, I only wanted the Dennis the menace 50p but some how signed up for other stuff, very very dodgy you should opt into these things (and it should be obvious what's going on, its not)not have to opt out, will never use again.
Am sending back the tat they sent lets see how quick I get my stolen money back.
July 14, 2026
Unprompted review
Reply from The Westminster Collection
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
Our intention is never to mislead customers. Information about our Subscription Introductory Offer is provided on the product page, throughout the online checkout process, in the order confirmation email, and again in the letter included with the first delivery. Customers can also choose to purchase the introductory item at full price if they do not wish to continue with the collection.
We're sorry this wasn't clear in your case. We can see you've arranged to return the items, and once they are received back, your refund will be processed in line with our returns policy. Thank you for sharing your feedback, as it helps us improve how we communicate with our customers.
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Excellent Immediate Support Action.
Issue was a missing coin from an envelope that was easily opened by person/machine and could be 'resealed'.
Customer service quickly dealt with the issue without question and resent missing coin. What is even more pleasing is that the quality issue of envelope adhesive has been passed onto the despatch team - never had notification of such action before from any supplier. Excellent support. Thank you.
July 14, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your fantastic review. We're sorry to hear your coin was missing when your order arrived, but we're pleased our Customer Services team was able to resolve the issue quickly and arrange a replacement without delay.
It's also great to hear that you appreciated us passing your feedback about the envelope adhesive on to our despatch team. We take comments like yours seriously, as they help us improve our service and packaging for all our customers.
Thank you again for your kind words. We're delighted we could help and hope you enjoy adding your coin to your collection.
Thanks for quick reply to my email…
Thanks for quick reply to my email 10/10 👍
Customer Services answered promptly Thanks.
July 14, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your wonderful review! We're delighted to hear that our Customer Services team responded to your email so promptly. Your kind words and 10/10 rating really mean a lot to us, and we'll be sure to pass your feedback on to the team. We look forward to helping you again in the future.
It’s a scam! Don’t buy anything from them!
This company is a scam! Please do not use them. I ordered one coin and they signed me up to a monthly subscription without my knowledge. Suddenly money started coming out of my account and I had to get my bank to block them from taking more. When I refused they sent debt collectors letters insisting I owed them money! When I called them to try rectify the issues nobody answered the phone. They also added a tone of admin fees! All for a subscription I never signed up for! This should be illegal! It’s actually just stealing from people.
March 22, 2026
Unprompted review
Reply from The Westminster Collection
We're very sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how frustrating this situation must have been.
Our intention is never to mislead customers. Information about our Subscription Introductory Offer is provided on the product page, throughout the checkout process, in the order confirmation email, and again in a letter included with the first delivery. Collections can be cancelled at any time through an online account or by contacting our customer service team.
We're sorry to hear that you experienced difficulty getting through to us and that you were unhappy with how your account was handled. This is not the level of service we aim to provide. If you would be willing to contact us again, we'd like the opportunity to review your account and discuss your concerns to ensure they have been fully addressed.
Thank you for bringing this to our attention. Your feedback is valuable and helps us improve both our communication and our customer service.
Inadvertently took out an unwanted…
Inadvertently took out an unwanted subscription. Dubious methods! However, subscription easily and professionally cancelled.
July 12, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to leave your feedback.
We're sorry to hear that you felt the subscription was not clear when you placed your order. Our intention is never to mislead customers, and information about our Subscription Introductory Offers is provided on the product page, throughout the checkout process, in the order confirmation email, and again in the letter included with the first delivery.
We're pleased to hear that our customer service team was able to resolve the matter quickly and professionally by cancelling your subscription. We appreciate your comments and will share your feedback with the relevant team as we continue to improve our customer experience and communications.
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Customer service was great thank you
Customer service was great thank you
July 13, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your lovely review! We're so pleased to hear that you had a great experience with our customer service team. Providing friendly and helpful support is very important to us, and it's wonderful to know we were able to assist you.
We really appreciate your feedback and look forward to helping you again in the future.
Scam
Worst company ever. Entice you in with something free and before you know it they are taking £30 a month out of your account. Scam website and they know it as it’s a mission finding where to cancel it. DO NOT USE.
June 13, 2026
Unprompted review
Reply from The Westminster Collection
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
Our intention is never to mislead customers. Information about our Subscription Introductory Offers is provided on the product page, throughout the checkout process, in the order confirmation email, and again in the letter included with the first delivery. Customers can also choose to purchase the introductory item at full price if they do not wish to continue with the collection.
We're sorry that you found cancelling your subscription difficult. Subscriptions can be managed or cancelled at any time through your online account or by contacting our customer service team, who will be happy to help. If you ever receive an unwanted delivery, all deliveries are covered by our 30-day free returns policy and can be returned free of charge for a full refund.
We appreciate your feedback and will share your comments with the relevant team as we continue to review and improve our customer experience.
I disliked how secretly an account was…
I disliked how secretly an account was created.
Also the cost every month is prohibitable.
I found it extremely hard to unsubscribe.
July 13, 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to leave your feedback. We're sorry to hear that you were disappointed with your experience.
Our intention is never to create an account or enrol customers into a Subscription Introductory Offer without making this clear. Information about the collection is provided on the product page, throughout the checkout process, in the order confirmation email, and again in the letter included with the first delivery.
We're sorry that you found the monthly cost unsuitable and that cancelling your subscription was difficult. Customers can manage or cancel their subscription through their online account or by contacting our customer service team, who are always happy to help.
Your feedback is important to us and will be shared with the relevant team as we continue to improve our customer experience and communications.
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