WeVPN 

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Rated 2 out of 5 stars

Be Very cautious about using any automated billing with WeVPN. Six months after canceling my annual subscription, I was charged for an extra year and then scheduled for monthly charges. I'm glad i ca... See more

Rated 2 out of 5 stars

Multiple connection failures on multiple servers, both on Android and IOS. They used to help quicly but now they also lowered themselves to make you create a ticket and wait..forever. I did not sub... See more

Rated 5 out of 5 stars

2 group on facebook with more than 10k users (try the new eadge mesenger Tiktochat. TiktoChat is a Free messaging and calling app allowing people and bussinesses to securely communicate around the wor... See more

Rated 1 out of 5 stars

Can no longer recommend WeVPN It worked fine for about 6 month then after an update there are no good servers anymore. Cant connect. Very bad speed etc. many server locations have been removed. Som... See more

Company details

  1. VPN Service

Written by the company

WeVPN is an honest and affordable VPN service that provides you with the security you deserve for an affordable price of just $2.59/month.


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(146)

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Rated 3 out of 5 stars

Seems fast and reliable but…

Seems fast and reliable but split tunneling is not activated for mac users even though they advertise the feature on their website.

June 20, 2021
Unprompted review
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Reply from WeVPN

Thank you your support and review Rober. We have updated our website and removed the Split Tunneling feature mention for macOS for the time being; indeed due to Apple recent changes we have to re-engineer the Split Tunneling feature to work on macOS Big Sur(and above), this is on our roadmap for the second half of 2021. Stay tune!

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Rated 5 out of 5 stars

Great vpn

It's fast and secure and ran by experienced vpn veterans. It's also always adding new features. I can't recommend wevpn enough. I've been with them since they launched.

June 18, 2021
Unprompted review
Rated 1 out of 5 stars

Overall not a great service

Overall not a great service, most of the time using Netflix I couldn't watch anything. I switched to NordVPN and have been much happier with their service.

Also, I cancelled my auto renewal within the app. They still billed me and refused to refund me after the fact.

June 1, 2021
Unprompted review
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Reply from WeVPN

Hi Chris,

We are sorry to hear about your recent bad streaming experience, our unblocking technology WePLAY provides most of our users with an HD streaming experience and 40 Netflix libraries to choose from.

As per our Terms of Service, we can not refund your payment as it is a renewal. Our Terms of Service state that you can only receive a refund for new customers.
This is stated in the Terms of Service which states explicitly: "Refund requests are only valid for the initial period and will not be approved for recurrent payment periods." under the WeVPN Refund & Cancellation Policy available at https://wevpn.com/terms-of-service.

Additionally, it is explained on our helpdesk article available at https://wevpn.com/support/hc/en-us/articles/360051127313-Billing-How-Do-I-Request-A-Refund- which also states:
"There are certain conditions which do not qualify for refunds to prevent abuse. These are:
- You account is over 30 days old.
- Your account auto renewed and you are requesting a refund of the renewal charge.
- You have received a refund within the last 6 months.
- Your account has been terminated by WeVPN due to breach of the Terms of Service."

I apologize for any inconvenience this has caused and thank you for your feedback.

WeVPN Team

Rated 1 out of 5 stars

WeVPN - Useless Tech Support & Customer Service

I switched VPN providers to WeVPN following a promotion by a popular tech YouTuber recommending them.

Both the YouTuber and WeVPN claim to have the fastest connection speed with no drop in speed when connected and works with all streaming services yet it doesn't work at all with SkyGo, SkyGo recognises WeVPN as a VPN and refuses to connect. It also doesn't work well at all with Amazon Prime with the videos heavily pixelated due to inadequate connection speeds.

I contacted WeVPN support about the issue with SkyGO within in the first month and they asked for my SkyGo login details, what company ask for that? even despite giving this they still failed to fixed the issue. When I tried to get a follow up from support they just kept saying they are working on it but refused to give any ETA as to when to expect a fix.

After around 3 months I contacted them again to find out about the ongoing issue and also report the issue with Amazon Prime. But it was obvious they were not going to fix anything so I asked them that if they can't fix the issues then to cancel the service and refund the remainder of my one year subscription payment to which they refused.

After going round and round in circles, I had enough and I contacted PayPal to open a dispute to hopefully encourage WeVPN to resolve the issue amicably but instead Nathan in tech support sent me an insulting email calling me fraudulent simply because I had opened an PayPal dispute and he suspended my account but still did not refund the money. In the end PayPal close the case in my favor and refunded me.

I suppose WeVPN are ok for those the service works well for but for those that have issues tough luck getting any resolution from WeVPN. Thankfully i went back to my previous VPN provider before I opened the PayPal case, although they are much more expensive, it just works and even on the odd occasion when I have had an issue they have rectified the issue very quickly.

April 13, 2021
Unprompted review
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Reply from WeVPN

Hi Keith,

We are sorry to hear about your recent bad experience with our customer support, SkyGO is now a supported service by WeVPN. Thank you for your feedback.

Rated 4 out of 5 stars

The customer service is awesome

The customer service is awesome, friendly and helpfull!

The reason I'm not giving Wevpn 5stars is because of the network speeds. (I'm from the Netherlands and was getting an ping around 200-500 however the download and upload mbps where very good!) The vpn worked as it's supposed to!

April 11, 2021
Unprompted review
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Rated 5 out of 5 stars

Great VPN

I use it for about a year now, and i´m satisfied. Customer Service is friendly and helpful

April 11, 2021
Unprompted review
Rated 5 out of 5 stars

Finally able to watch Formula 1 on my laptop!

Recently moved to Europe and I had to find a way to watch Formula 1 races... I was getting blocked every site I went on - a nightmare. I purchased WeVPN as a test and it worked instantly without any issues! WeVPN has allowed me to watch every single race weekend from my laptop!! Thank you WeVPN!

March 22, 2021
Unprompted review
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Rated 5 out of 5 stars

WeVPN fulfilling my request in record time!

My experience with WeVPN was definitely an interesting one. I initially came across WeVPN after leaving a few shady VPN services that made me lose faith in VPN products. The cool part about WeVPN was that they had a discord community where I could go and talk with the actual team behind the product and have some questions answered about the business, security practices and much more. I was very happy with the level of communication and transparency from the team there and I continue to be overwhelmed with joy every day since I joined their platform.

From my experience WeVPN satisfied my needs when it came to streaming and browsing. I was sad to hear that they did not have support for Socks5 proxies which I need to use for some of my day to day tasks, but within a week of requesting this feature the team already has it added for me. I'm so happy with the service at WeVPN and I wish them luck for the future as well.

March 17, 2021
Unprompted review
Rated 1 out of 5 stars

Terrible VPN service

Terrible VPN service.

When they first started, their customer support was excellent and fast. As they grew bigger, they changed to "better datacentres", which actually had bad peering with my ISP on a couple of nearby regions.

When I decided to come back and try again, their price and refund policy changed. When I wanted to renew, it showed me a price of $5, but I was actually charged according to their new price of $7.95.

I emailed them regarding this and requested for refund twice, but they told me due to their change in refund policy, they were unable to issue a refund, even though the wrong price they advertised was their mistake.

I went onto their discord server and nothing could be done. They outright did not reply me. I would not recommend this service to anyone else. Their support staff is too rigid despite being at fault. Their speeds are actually worse than before. I definitely would not recommend this service to anyone.

Other services like TorGuard are much more professional in their customer service and their product is top notch.

March 16, 2021
Unprompted review
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Reply from WeVPN

Hi Keith,

I am sorry to hear about your recent bad experience with our customer support. Please email michael@wevpn.com and i will personally take care of your refund request.

Rated 3 out of 5 stars

Very slow support and connection…

Slow connection speeds in Finland. Although i have to say that it is also the same with Surfshark, NordVPN and ProtonVPN.

February 25, 2021
Unprompted review
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Reply from WeVPN

We are sorry to hear about your slow connection speeds experience. We have located your ticket and your refund was processed within 24hours upon your receiving your request on Tuesday 23 February 2021.

Rated 4 out of 5 stars

My review

WeVPN is a very good VPN company with a buggy client. My friend allowed me to test wevpn with his computer. Sometimes the app is a bit weird but the speeds are good. And I would say they have excellent speeds.

The things I don't like:
1st. The customer service experience was awful.
I spoke to a guy called Alex (via Discord) and he was impolite and abusive.

2nd. Their live chat doesn't work anymore. They offer 24/7 support as they told me but where's the live agents? No agents alive during the day and the night on their website maybe on discord but what's the point to have a live chat on their website when it's not being used anymore.

Pros:
1st. They are one of the cheapest solutions in the market.

2nd. Their speeds are good, a bit unstable but you can do your work.

Edit: Today February 18th 2021 I sent the discussion to wevpn. Waiting for an answer.

EDIT: THEY KEPT THEIR PROMISE :)

February 17, 2021
Unprompted review
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Reply from WeVPN

Hi Josh,

I am very sorry to hear about your bad support experience on Discord. Please send a screenshot of the inappropriate conversation at support@wevpn.com and we will credit you 7 days free to your account. We offer 24/7 customer support via tickets, live-chat is generally open from 8am to 8pm PST and we also have a discord channel.

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Rated 5 out of 5 stars

Amazing customer service and price

The WeVPN app on my pc didn't work for a good while (it would keep telling me about a connection error) however their customer service is really fast and helped me fix it very quickly, hence why they get 5 stars.

February 5, 2021
Unprompted review
Rated 5 out of 5 stars

My thoughts on WeVPN.

Hello there! My name is Relek and I'm quite new to Trustpilot so this is my first ever Trustpilot review so bear with me as there might be some grammatical errors 🙂.

Starting off with the review, pricing. WeVPN is definitely one of the most honest priced VPNs out there. For one month, WeVPN is $7.95. For six months, WeVPN is $4.99 each month. Now for the final one year plan. WeVPN is $3.00 every month.

Now I would like to talk about their Discord community.
WeVPN has a Discord server where you can interact with other people, report bugs, suggest features, get better support, and access beta versions of WeVPN.

Now I would like to talk about their app.
I personally use WeVPN on my Apple device and on my Amazon Fire Stick currently. I would say that WeVPN has a great UI and great protocols. Some of the features that it has are split tunneling (on Fire Stick), auto-connect, the ability to ask Siri to connect you to the VPN, multitasking (beta), and aggressive IPv6 blocking.

Speeds. WeVPN has incredible speeds and uses Wireguard as the main protocol. My speeds without VPN are 110 Mbps download rate and 120 Mbps upload rate. With WeVPN I got a 105 Mbps download rate and a 110 Mbps upload rate while connected to a Washington DC location. So it was only a slight decrease in speeds because that is the cost of using a VPN because it encrypts your data.

Streaming. First off, I have to say that WeVPN has come up with their own technology called WePlay. It is a service in the WeVPN dashboard that allows you to submit a streaming service that isn't working. Then the team will investigate it and email you with a solution if possible. Secondly, they have their own page that tells you all of the streaming services that can be unblocked using the VPN. Finally, the actual streaming review, WeVPN claims that it can unblock all streaming services mentioned on the web page. Here are the streaming services that I have tested: Disney Plus (the United Kingdom and the United States), Netflix (the United States, the United Kingdom, Italy, Australia, and France), Zattoo (Switzerland and Germany), and Hulu (the United States and Japan) and they all ended up working. I must say that speeds across the world are slow for me personally or pretty inconsistent but in the end, I was able to stream the videos with the services that I wanted to watch although quality was low and there was some buffering.

More on the company. WeVPN is very transparent with who the management are in the company. WeVPN is based outside of the 5/9/14 eyes and is based in the British Virgin Islands. WeVPN is a no-logs VPN, which means that they do not collect logs that could identify you in any way. There is also an opt-in feature that you can choose if you want to send crash reports, speed tests, and a few other things that are anonymized and can never be linked back to you. But WeVPN must collect minimal logs in order to keep the app running.

Cons. WeVPN is amazing but there are a few things that people might not like about the VPN. First, it is a new VPN. This could mean that because the VPN isn't old enough, it hasn't built enough trust for other people to use it and if it is really a good VPN for the long run. Secondly, some of the apps have a few bugs in them. From my experience, I have experienced minor bugs with WeVPN, but since they have a Discord community, I am able to report the bug there and it gets fixed within the next update or so.
Another thing is that WeVPN does not have a huge server network. WeVPN definitely has an unbelievable amount of countries, servers, and locations for its newer appearance but the server network is a bit low compared to other VPNs. But I think that that is perfectly fine and when time goes by, WeVPN will improve on everything.
I'm not sure if this is for everyone but speeds across the world are a little inconsistent and decrease my speeds by a lot.

Suggestions. There aren't cons but these are some stuff that I would love to see. Server favoriting, server load, server distance, server ping, more router support, application killswitch, Linux GUI, automatically connecting to the more-secure HTTPS version of websites, more port forwarding servers/ports, and more servers/location/countries in general.

Final thoughts. I think that WeVPN is an incredible VPN and I recommend everyone to give it a try and I'm sure that you will like it. I have come across their press page and saw that some things that they are planning to add during summer 2021 are double hop, OpenVpn 2.5 upgrade, Anti-Censorship Protocol, and a Linux CLI.

Well, that's it for me! I spent a while writing it and I hope that you enjoyed reading this as much as I enjoyed writing it. I will probably update this review sometime in the future.

- Relek

January 13, 2021
Rated 5 out of 5 stars

Fast & Great Support

Until now is working as expected. Many servers available and good speed. The best thing about this VPN is the support provided by the team on discord.

December 15, 2020
Unprompted review
Rated 5 out of 5 stars

Fast and quality service

Would very much recommend WeVPN for a few reasons. Very reasonably priced. Excellent apps that aren't hard to use and work across all my devices. The access to support via Discord and the speed in which their support are there to help. In a world that continues to blame the pandemic to being slow to respond to their customers, these guys are showing you how real service is done.

December 4, 2020
Unprompted review
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Rated 4 out of 5 stars

So far so good

So far so good. been with WeVPN for 6 months and most things have been great. I wont hesitate to recommend them..Good speeds and great apps.

December 2, 2020
Unprompted review
Rated 5 out of 5 stars

A decent VPN, excellent for streaming services

Works well. Prices are low, and it works on PC, Smartphone and even just on browsers as a Plug-In. Use it to unblock for streaming and even Netflix downloading, and to mess with data collectors. Connections are fast. Windows auto-connect is sometimes a bit annoying if you switch on and off a lot, but still manageable.

October 14, 2020
Unprompted review

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