My first purchases from Wex weren't perfect but they did their best to rectify the situation via refunds and that Is reasonable and fair. I believe you get the measure of a company on how they resolve... See more
Company replied
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Review summary
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A great website easy to navigate and all the tech spec detail available when you need it. Like that every item where there are used versions are accessible from product page. I have bought use produ... See more
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I thought that, given how hard it is to find the Fujifilm X100VI in stock, I’d be waiting months for mine to arrive. To my surprise, Wex delivered my dream camera the very next day! The whole proces... See more
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I recently purchased the Canon R10, Lens and various accessories. With so many grey import sites about I finally settled on Wex. I spoke to a helpful person (Danny J) and they answered all my question... See more
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Company details
Written by the company
Established in 1997, Wex Photo Video has helped over a million photographers and videographers achieve their goals. Wex's dedication to service, expertise, and customer satisfaction is underpinned by competitive prices and the largest range of any UK photo and video retailer, with over 30,000 products.
At Wex our mission is to treat all of our customers with the care and attention that is expected from the UK's biggest photo-video retailer. This approach is echoed through our five promises:
Written by the company
- Range
- We offer the UK's largest range of photo and video equipment, with over 24,000 products available for purchase on our website.
- Trust
- We offer a 30-day Return Policy on nearly every item, while products in our used section come with a 6-month warranty.
- Service
- We uphold our reputation for having unbeatable service: whether it is online, by phone, or in person. Every order is picked, packed, and shipped with the utmost care.
- Value
- We offer affordable, high-quality photo and video equipment along with many ways to help you find the right kit including, part-exchange, finance, and the used products section.
- Passion
- We are a company of photographers and videographers. We stay up-to-date on the latest technologies in the industry and freely share our knowledge through workshops and seminars.
Contact info
13 Frensham Road, NR3 2BT, Norwich , United Kingdom
- 01603 486413
- sales@wex.co.uk
- www.wexphotovideo.com
4.8
Excellent
78K reviews
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Contact with WEX has been pleasing.
Contact with WEX has been pleasing.
Online and telephone contact has been made and in both a good experience.
August 25, 2026
Vintage Olympus camera in "as-new" condition.
Very pleased with purchase! The camera was in excellent condition; like new, in fact. A great addition to my collection.
August 26, 2026
Very good delivery time from first…
Very good delivery time from first placing order to arrival at my address.
August 5, 2026
`they did their job.
August 26, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent customer service
Excellent customer service. Item was delivered promptly and very well packaged.
August 28, 2026
Reply from Wex Photo Video
Hello,
Thank you for taking the time to leave us this feedback on your order experience.
We are very glad to hear that the service for your order was good! However we certainly expect our used item descriptions to be as accurate as possible and completely agree that the dead pixel should have been mentioned. Sincerest apologies that this was not mentioned as expected.
I will be in touch with you directly regarding this.
Kind regards,
William
Customer Service Management Team
Great service online and in store.
August 28, 2026
I have been a customer of WEX for about…
I have been a customer of WEX for about ten years
And have been very satisfied with every transaction.
August 26, 2026
Professional prompt service
Professional prompt service. They have always given me the best trade-in offers and have the best most extensive stock of photographic equipment.
August 28, 2026
Easy to locate my requirements
Easy to locate my requirements on the Wex website. Speedy delivery.
August 28, 2026
Fast, efficient, company.
The lens was fairly priced, in good (used) condition and arrived promptly. I had no complaints, so I can't comment on follow-up service.
August 28, 2026
I can be assured what I am buying is…
I can be assured what I am buying is genuine not a "will fit" Chinese copy.
Choice and price is good, delivery excellent, what is not to like.
I have been buying from WEX for years and will continue.
August 28, 2026
Always have great service from Wex
Always have great service from Wex. Good service; the price comparison is on par with other good photography shops, and it is reassuring to know that my product gets delivered to me and is not left in a stranger's bin.
August 28, 2026
Great product and price, shame it took so long to arrive
Great product and price, arrived safely. Would have given five stars but for the time it took to arrive. I thought I’d ordered a stock item but Wex had to wait for delivery from their supplier.
Other than this exemplary, and I would order from Wex again without hesitation.
August 26, 2026
Another fantastic service from my…
Another fantastic service from my trusted camera supplier. Filters were in excellent condition and are now ready for use!! Once again thank you WEX.
August 26, 2026
Simple efficient trade in process and…
Simple efficient trade in process and good prices. All went very smoothly though slightly confused as to why I had an email asking if I was VAT registered when I believe I had already answered that question when accepting the trade in updated offer.
August 26, 2026
Highly recommended
Used this company several times, buying new and used, and part exchanging. The service is efficient and pricing competitive. They also know their stuff which is a great advantage compared with more general stores.
August 28, 2026
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