Wickes - Ashby De La Zouch Reviews 

Matt and another colleague which unfortunately i dont know her name was very helpful in resolving an issue with my faulty kitchen tap. There sevice alone will make me return if I require any diy products or tools

Well laid out shop. Easy to find what you want. Bharti was hand to help me if I had any issues. Quick Checkout.

I work for a local Community Interest Company and our supplier let us down at the last minute for an important project we are working on. Thanks to the store operations manager, we were quickly sorted out with a paint colour match in store by the most helpful assistant you could meet, Lorna. What a great store!

Purchased a kitchen from Wickes at Ashby, service was excellent Jimmy Pang the kitchen designer was superb. Final design was excellent and exceeded all expectations once installed. Jimmy provided practical advice for the kitchen install as well as the final designs and costs. Kitchen installation went without fault from rip out to the final clean. Jimmy and the Wickes team have been excellent throughout and I would highly recommend them for a new kitchen. Thanks Jimmy!

Dannii served me. She found all the things I needed for the hutch I was making. I wouldn't have found them myself as some things I didn't know existed..

Friendly , helpful staff especially one young lad called Finley,who helped load our stuff into our car
Clean and tidy store could find everything we wanted.

Excellent service from start to finish. Had an issue with a product and no problem returning,.not even questioned. Very grateful. Keep up the good work.

One of the better Wickes as more stock than other stores

Lorna is a most helpful member of staff, she is always happy and nothing is ever to much trouble for her.
Well done Lorna

I had an item to return and purchase other items. You were out of stock of one item but Izzy found one at Burton so ordered it for me to collect. What a pleasant young lady who had time to sort things out for me. 110% to Izzy.

Matt was particularly helpful today when I visited the store, I couldn't find what I was looking for and I ended up asking him to help me several times

Customer Services department. After having an issue with gift cards after purchase on 08/09/2026, I contacted customer services. I was informed they would look into my concern and respond within 2 business working days. This statement is not factual. I finally heard after 5 business working days with a response of go back to the store who should be able to sort this.
I went to the store who were confused and said that it is customer services who should have sorted this as they have the facility to enable them to do so as the store is unable to do what I asked.
However, a special thank you to both Tom and Izzy as the customer service I received from them was exemplary and they were able to sort this out.

Have recently visited Ashby de la zouch Wickes and Bharti was extremely pleasant and was able to provide very useful information. All staff are helpful and polite but Bharti is particularly helpful.

Spent the last two weeks back and forth to Wickes as i am doing my house up.
The first time there was a massive queue to get out the carpark and everyone was stuck, the staff were brilliant, they took over the carpark and got the traffic moving.
I had to go back as i had a problem with some of the paint, they were brilliant, sorted everything out without fuss and a special mention to the young lad training on the tills, very well mannered, confident, helpful and i am sure he has a bright future.
I will be seeing you again soon as i have just opened the new letterbox i bought and one of the threads doesn't work - doh!
Keep up the good customer service guys!

I do private care for the eldery and my client placed an order for delivery which did not go as well as hoped, however I would like to say a huge thank you to the duty manager Danielle for her time and patience in sorting the matter and providing excellent customer service to my client.

My issues started with installation having used the bathroom design team at my local store. As a single, professional female, I wanted a one-stop trusted design and installion service with the added peace of mind of a customer service model to support my design, and installation.

This is the exact opposite to what Wickes are even capable of delivering. I have lost over £6000. Have no safety certificates, spent 15 months dealing with customer services, installation managers and even the managing director. Wickes triggered a finance agreement, which I have to pay or risk default to my name.

I engaged the ombudman, who sided with Wickes and took months to respond. They failed to support my consumer rights.

Excellent help from Trevor today. Trevor stopped what he was doing and spent time and went out of his way to help sort out products for me.
Many thanks, good team at Wickes.

A huge thank you to Trevor and the lady for such excellent customer service. Trevor talking me through the various electric drills that you have for sale and , different wood to repair a shed. As a non DIY person he explained everything clearly for someone like me to understand. There was no sales pressure to buy which as a pensioner l was grateful for.

I was hoping to use my One4all vouchers but Wicks do not accept them which is a shame.

I am now still researching my options based on the info Trevor gave me so may return.

The ladies were also extremely helpful and so friendly ( sorry l didn’t get their names).
Thank you

Jim The designer at ashby was fantastic, tom the installer was amazing, made my kitchen look amazing. The customer service team are shocking, i have a fault with sink unit and for a month i have been pushed from pillar to post with no solution just fob offs, due to this reason i would advice u stay well away from wickes for a bespoke kitchen. . . ** i responded to message from wickes. . . And was totally ignored still no solution, am onto formal conplaint now***

I went in store today to get a bath panel I couldn’t find one to fit my bath.then I bumped into Karl he sorted the problem out for me 👍thank you 👍then it was Lorna who helped me find a rad valve 👍thank you 👍👍

We love our new kitchen. Jimmy Pang was very friendly and helpful, guiding us through the design, and helping produce a wonderful installation. The guys who delivered everything were very respectful, taking great care of the goods and our home.
As for the installation team! Tom Mackenzie and his team were fantastic. Great work ethic; fun to talk to; always respectful for the rest of our house; always talking through the options; incredibly well organised. And fantastic attention to detail in their work. A can't believe how good they were.