Wickes - Crewe Reviews 

Designed by Dougie.

Hi a big thank you to Dougie, from Crew, for the design of my kitchen. His help was invaluable. He gave everything I asked for the design is perfect.
H Little

Hi. Just wanted to give a big shout out to DOUGIE from the Crewe branch. Excellent service, great fella. No problems at all. Thanks Dougie

Hi Scott thank you for your prompt response. Our kitchen order number was 565704.
As you are aware we are delighted with our kitchen and the installation was superb. Our issue is the unresolved problem with our sink mixer tap stem which has developed pink spots on the upper and underside of the tap neck. We took photos of the issue and went to the Crewe store and discussed this with our Designer. We were told we would get a replacement in 3 to 5 days which unfortunately did not happen. We visited the store again and were told it would be chased up. A few days later we were left an
message on our home answerphone stating the tap would be delivered direct to our home address. As nothing was received we visited the Crewe store for a third time and a lady said we need to get in contact with customer service. My wife rang customer service on 3 seperate occasions with no one answering her calls. We then received an E Mail from customer services requesting images of our tap. I made several attempts to get the photo's E Mailed to the reply E Mail address and kept getting "This E Mail address cannot
accept replies at this time " This was frustrating so we E Mailed images to the Crewe Store and also to customer services. Eventually the pictures must have been received as we had a reply from customer services on Thursday 4th Dec stating the issue with the tap had been rejected due to our own poor aftercare or that we had used abrasive cleaning substances. I was insensed as the tap and stem has only ever been wiped
with a dry cloth and had never been subjected to impact, yet the brass overlay has flaked off leaving small pink dots. Our kitchen installers revisited out property to attach a radiator and we asked them to look at the tap and they informed us it
was faulty. I have sought further advice and the pink spots is the copper from the base metal appearing due to dezincification which is basically a breakdown of the brass alloy with the likely cause some impurities in the base
metal corroding the brass overlay from within.This would correlate because the spots are in a line on both the upper side and lower side of the neck. Had we used a abrasive cleaner the whole spout and tap body would have been affected which is not the case. I hope this helps with your review of our complaint and we can get a fair and responsible outcome. Thank you from Alan and Rachel
Brown

From our first enquiry at the store then the follow up from Max Hardy from the Kitchen Department, from the measuring of my kitchen and the professional and polite attitude that Max provided i couldn’t be more happy nothing was to much trouble no question was left unanswered and he designed me a great kitchen with everything I wanted and more and I had no hesitation in ordering through him and would recommend his service to anybody.

MY Wife and Ihave had three 3 kitchens from WICKES,and all purchased with the same designer,Doug,each time Doug has been professional,polite,humerous,and effiecently corrected small delivery problems ,his helpful manner was imense...

Doug Richards is a credit to this store. He has designed several spaces for me including a bathroom, en-suite, dressing room / wardrobes and a kitchen. He always comes up with innovative designs within my budget and was great when I had a delivery issue on one occasion. He goes above and beyond, is knowledgeable and trustworthy. I wouldn’t go anywhere else now.

We recently purchased a kitchen for a house renovation and Doug Richard’s was very helpful in helping us arrange the kitchen layout . He was very knowledgable and made the experience very easy.

Dougie and the construction team Andy and Ethan Cain were absolutely fantastic and I am thrilled with my final kitchen project couldn’t praise them enough

Well what can I say Dean from the crewe store went above and beyond for me today. I ordered a replacement led bulb to be delivered in 3hrs which it was. But unfortunately the starter was damaged. I contacted the crewe store for a replacement for the replacement. Unfortunately crewe had none in stock. But Dean drove to the Tunstall store and collected a replacement and delivered it in person after he had finished work this evening. The best customer service ive ever received 🙌 👌 👏

Wow what great customer service we have received at Wickes in Crewe. Doug helped us design our kitchen and it's absolutely perfect. Would highly recommend going to Wickes for your kitchen and specifically Doug to help you out.

Doug was great! He was really informed, knowledgeable, and friendly.

Recently had a kitchen from Wickes in Crewe.
From the first time we went in we were helped by Dean who then introduced us to Andy.
We sat down with Andy and he was so helpful from the start especially as it was years ago since our last kitchen.
He put us at ease , the designs were amazing and nothing was to much trouble for him.
It's all fitted now and it is FANTASTIC....beyond what we could ever have imagined.
Cannot thank Andy enough from design to finish and to Dean for all of his help throughout.
They are an absolute credit to Wickes and would recommend anyone to use Crewe (as we have already done).
Sue and Geoff

From the moment I walked into the store to look around to the final completion and handover of my new kitchen, the process was incredibly easy and relatively painless (disruption whilst work goes on is always uncomfortable).
Andy Critchley was efficient in coming to view the apartment and measure up; and very patient as I looked at different styles and choices before deciding on the final design.
The company maintained contact regarding the delivery of the materials, and prompt in delivering on the date and at the time they had scheduled with me.
But the highest praise has to go to father and son duo, Andy and Ethan Cain, of AC Property Enhancements who did the work. They were thorough in their pre-project site visits and were honest in outlining possible pitfalls and problems (none of them materialised!).
When carrying out the work they were incredibly mindful that it was an apartment and neighbours might be inconvenienced. They kept noise to an absolute minimum; they maintained a very tidy environment (inside and out); and had a keen eye to get it just right. I was honestly bowled over by the finished result! I can’t recommend them and Wickes highly enough.

I honestly cant praise dean and Doug enough! Dean is the store manager and he helped us price up a kitchen that we had designed at a different place, he took the time to sit with us and go through everything. Doug is the designer and when he arrived he helped the best he could before he had a client in and when finished with his client he quickly designed our kitchen for us before his next client arrived.

10/10 would recommend!

Our experience with the design team was amazing. Max Hardy was always on hand to solve any query and answer any questions. I would highly recommend working with Max to design your kitchen.

Our bathroom project was perfect from start to finish..Max Hardy in sales was invaluable with planning and his customer service was outstanding..first class service.

A great store and the staff are very helpful and friendly. On one occasion helped me locate my lost keys in store. Would definitely recommend.

We went back to Andrew Critchley at Crewe for a new kitchen after he did a brilliant job on our en suite. Andrew produced a great design and was very patient and accommodating through the changes we made on colour and worktops …Thank you!

If we could give Andy Cain and Ethan the fitters 10 stars we would. They carried out some building work as part of the new kitchen to create an open plan kitchen diner, Andy Cain project managed all the resources required which meant that everything went smoothly. Andy also gave some very good advice on several aspects of the kitchen/diner and we are so glad we listened to him.
Ethan made sure that no dust went through to the rest of the house while the building work was carried out ..everyday the area was hoovered … even the drive when any work was done outside.
Ethan works so very hard and his standard of workmanship is exceptional, from his attention to detail through to the finish. We cannot recommend Andy and Ethan highly enough.

While we did have an issue with a faulty appliance soon after the installation we would also like to thank Glenn and Ash from the post installation team for their work in helping to resolve the issue.

We knew about the Wickes Community Programme which exists to provide support for local groups, so we applied, asking for some plywood to use in the Crewe Clean Team swift box project. The application process was very simple and we received a very quick - and positive! - response. Manager James was very helpful and sorted out the order within a few days. The generous donation will mean that we can continue to keep all aspects of the swift box project within Crewe. Thank you.

Excellent service from James spoke to him on the phone and was very polite and friendly helped arrange delivery and went above and beyond to help me out , a really credit to the crewe store and the wickes group