Wickes - Eastbourne Reviews 

153
TrustScore 4.5 out of 5

4.4

1 Hammonds Drive, Eastbourne East Sussex, BN23 6PW, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Coco the design consultant was great. She created me a wonderful design for my utility room and all within my budget. She was so helpful during the whole process. I would highly recommend and will be... See more

Company replied

Rated 5 out of 5 stars

Had my kitchen designed by Carly and adapted for my needs by Coco. Both people were professional and helpful. Coco helped me achieve the desired design to fit my budget.

Company replied

Rated 1 out of 5 stars

10 Year kitchen Guarantee! Beware !! Bought a top of the range kitchen, not your off the shelf type number. For the security of a guarantee on the units especially when spending an awful lot of mon... See more

Company replied

Rated 5 out of 5 stars

Coco is brilliant and planned for me an amazing kitchen. It’s been delivered and installed. It’s perfect, I couldn’t be happier

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Eastbourne

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • 1 Hammonds Drive, Eastbourne, East Sussex, BN23 6PW, United Kingdom

  • +441323431631

4.4

Excellent

TrustScore 4.5 out of 5

153 reviews

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4.4

All reviews

(153)

13,857 reviews in the last 12 months

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Rated 5 out of 5 stars

Coco the designer at Wickes Eastbourne

Coco the kitchen designer provided excellent advice and support throughout our kitchen renovation project. She always managed to resolve any issues promptly and to our full satisfaction.

July 24, 2024
Unprompted review
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Reply from Wickes - Eastbourne

Hey Robert, thanks for your amazing feedback, and I'm delighted that Coco was able to help you in our Eastbourne store with your new Wickes kitchen, enjoy your new space! - Dylan

Rated 5 out of 5 stars

Very helpful chap helped us find right…

Very helpful chap helped us find right part. Knew what he was talking about and made the experience a good one. Lovely lad, Henry on the tills, still smiling at the tail end of the day. Thank you.

October 15, 2024
Unprompted review
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Reply from Wickes - Eastbourne

Hi Philippa, thanks for taking the time to share this feedback, we are pleased to hear that Henry was able to provide you with a great experience, we appreciate you taking the time to let us know. RD

Rated 5 out of 5 stars

Coco at Wickes / Eastbourne- Excellent

Coco at Wickes in Eastbourne was incredible . My kitchen is stunning ! Coco was so knowledgable kind and patient I am so grateful to her . She is a proper professional I cannot recommend her strongly enough . I thought everyone at Wickes in Eastbourne went out of their way to help me

October 10, 2024
Unprompted review
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Reply from Wickes - Eastbourne

Hey Caroline, thanks for your positive review, and I'm delighted that Coco was first class throughout your kitchen design experience. It makes us proud your happy with the end result, enjoy your new space! - Dylan

Rated 5 out of 5 stars

Coco spent ages designing our wet room…

Coco spent ages designing our wet room bathroom. She worked tirelessly to achieve our vision and the end result was fantastic. It definitely has a wow factor and we would recommend Wickes to anyone who is thinking of a new kitchen or bathroom. Coco is always willing to help even though we had our wet room finished last year she has kept in touch to make sure everything is fine and we are satisfied with our purchase.

June 17, 2024
Unprompted review
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Reply from Wickes - Eastbourne

Hey Nicola, thanks for your five-star review, and I'm glad that Coco was amazing throughout your wet room bathroom design, and it makes us proud you're satisfied with your purchase. Enjoy your new space! - Dylan

Rated 1 out of 5 stars

Yard and warehouse staff most unhelpful…

Yard and warehouse staff most unhelpful and useless in general. Seem to take pleasure out of their incompetence.

September 30, 2024
Unprompted review
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Reply from Wickes - Eastbourne

Hey Rob, thanks for your valuable feedback, and I'm really sorry you're unhappy with the service we have provided. If you can please reply back to the private message I've sent you on trustpilot we can then investigate this further for you. - DB

Rated 5 out of 5 stars

Annie’s kitchen

The team starting with Robert the designer who designed and ordered the kitchen Richard the Electrician and Clem and Michial the fitters working as a team delivered a first class kitchen.all deliveries came on time Danielle from customer care was in constant touch and the work was inspected three days into the start of the project.it was all so well organised it took all the worry away from me.a big thanks to Clem and Mike who treated me and my home with great respect their workmanship was faultless.

September 9, 2024
Unprompted review
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Reply from Wickes - Eastbourne

Hi, Anne. Thank you for taking the time to share your review with us. I'm really pleased to see that both our design team and your installers provided first class customer service throughout your design and installation. Thank you again for your valuable feedback. - Scott H

Rated 5 out of 5 stars

Shop at wicks most days

Shop at wicks most days, isaiah is a credit and asset to the wicks as a whole. Always has time to help and always has a smile on his face.

September 21, 2024
Unprompted review
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Reply from Wickes - Eastbourne

Hi Alison, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with Isaiah and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

Wickes Sales Colleen Astridge

I purchased a kitchen in February 2024 from Wickes.
The kitchen is manufactured to a high standard and we are very pleased with it.
The whole experience from being to end was made all the easier by the salesperson Colleen Astridge whose attentivness was superb from the design process through to the end,always available to help, even coming in on her leave to sort minor issue.

September 17, 2024
Unprompted review
Rated 5 out of 5 stars

Well done Eastbourne store for…

Well done Eastbourne store for employing Isaiah. He is always helpful and happy and always finds time to talk to you when he is serving

September 16, 2024
Unprompted review
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Reply from Wickes - Eastbourne

Hi Rich, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with Isaiah and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

I visited the store for mirror fixings…

I visited the store for mirror fixings and was helped by a lovely young man Izaya. he was very helpful and knowledgeable which made my life easier as i am not a big DIY person. Thank you Izaya for your help and lovely manners.

September 16, 2024
Unprompted review
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Reply from Wickes - Eastbourne

Hi, Thank you for the Amazing review, we are happy Izaya was able to deliver the excellent customer service we pride ourselves on. - Sean

Rated 5 out of 5 stars

Steve F was brilliant

I came into the store to buy some sealant for my kitchen and I'm not very knowledgeable in the world of DIY/home improvement so I approached a member of staff to ask for some advice. He was very friendly and only seemed to happy to help he also came across as being very knowledgeable about the different types of sealant products on offer which in turn made my decision easier and I ended up leaving the store feeling like I had got the right product for the task in hand. I found the advice from the staff member to be brilliant and it definitely played a part in the purchase I made. I was given a card by the member of staff who asked me if I would mind leaving a review based on him and the service provided. I said to him I certainly will as you've been a great help. Steve F comes across as a real asset to Wickes and the Eastbourne store team. Thanks again Steve F.

September 10, 2024
Unprompted review
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Reply from Wickes - Eastbourne

Hi Dan, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with a member of our staff and how pleased you are with service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

Customer service

I'm a Wickes costumer from 2 years and I'm really happy of customer services, particularly from Isaiah. He was very communicative and friendly.

Regards,
Evtim Evtimov

September 11, 2024
Unprompted review
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Reply from Wickes - Eastbourne

Hello Evtim, thanks for your valuable feedback, and I'm glad you enjoyed the service from Isaiah from our Eastbourne store! - Dylan

Rated 5 out of 5 stars

Jason was a very helpful and handsome…

Jason was a very helpful and handsome young man on the tills today, I’ll certainly be coming back

September 11, 2024
Unprompted review
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Reply from Wickes - Eastbourne

Hi Barbara, Thank you for your review we are happy Jason was able to deliver excellent service. - Sean

Rated 5 out of 5 stars

Went into the store looking for some…

Went into the store looking for some pipe clips, was unsure of the layout of the store, however, when called upon Isaiah helped me find what I was looking for. Great customer service and will be looking for his help next time.

September 9, 2024
Unprompted review
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Reply from Wickes - Eastbourne

Hey there, thanks for your five-star review, and I'm glad that you enjoyed the experience in store! - Dylan

Rated 5 out of 5 stars

I came in recently to buy some things…

I came in recently to buy some things and was not sure what I should be buying or what the best ones were. Isaiah was incredibly kind, chatty and helpful, he made me feel heard. Excellent staff member.

September 4, 2024
Unprompted review
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Reply from Wickes - Eastbourne

Hey Dexter, thanks for your five-star review, and I'm delighted that Isaiah was amazing and helpful in the store! - Dylan

Rated 5 out of 5 stars

Isaiah

I had an absolutely amazing experience at wicked all thanks to a generous gentleman called Isaiah

September 2, 2024
Unprompted review
Wickes - Eastbourne logo

Reply from Wickes - Eastbourne

Hello Marcus, thanks for your five-star review, and I'm glad that you enjoyed the service provided by Isaiah in our Eastbourne store. - Dylan

Rated 5 out of 5 stars

Absolute god send

Absolute god send, we bumped in to Steve F today and asked for his advice on some fencing, we don't know much about fencing and he helped us no end. His knowledge was amazing. Great asset to Wickes

September 9, 2024
Unprompted review
Wickes - Eastbourne logo

Reply from Wickes - Eastbourne

Hey Joe, thank you for your five-star review, and I'm delighted that Steve in our Eastbourne store was able to help you a lot about your fencing query. - Dylan

Rated 5 out of 5 stars

Outstanding serevice in Wickes/Eastbourne

In the Eastbourne branch of Wickes a very nice young man went to endless trouble to help me with details regarding metal blades for a Junior Hacksaw. This was between 10.30-11.am. He did not write his name on the Review card but i hope my appreciative message reaches him.

September 9, 2024
Unprompted review
Wickes - Eastbourne logo

Reply from Wickes - Eastbourne

Hello Cathwal, thank you for your wonderful feedback on the service you received in our Eastbourne branch. I'm glad that you enjoyed our helpful staff during your visit for metal blades! - Dylan

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