Wickes - Eastbourne Reviews 

162
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TrustScore 4.5 out of 5

4.5

1 Hammonds Drive, Eastbourne East Sussex, BN23 6PW, GB

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Rated 5 out of 5 stars

Coco went above and beyond the "call of duty" with regard to our new kitchen and bathroom. Very professional, helpful, patient and kind. Knowledgeable about the products, great ideas to get arou... See more

Company replied

Rated 5 out of 5 stars

From start to finish they were very professional. Once we had decided to revamp our bathroom , our builder suggested Wicks for the job. Coco, the design consultant, visited our house then came back... See more

Company replied

Rated 5 out of 5 stars

From day 1 Colleen Astridge at Eastbourne branch of Wickes was very professional and helped us through the design and layout of our new kitchen The kitchen chosen was the Intelliga Esker in Azur... See more

Company replied

Rated 1 out of 5 stars

10 Year kitchen Guarantee! Beware !! Bought a top of the range kitchen, not your off the shelf type number. For the security of a guarantee on the units especially when spending an awful lot of mon... See more

Company replied


Company details

  1. Hardware Store
  2. also in
  3. Bathroom Supply Store
  4. Kitchen Supply Store
  5. Solar Energy Company

About Wickes - Eastbourne

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • 1 Hammonds Drive, Eastbourne, East Sussex, BN23 6PW, United Kingdom

  • +441323431631

4.5

Excellent

TrustScore 4.5 out of 5

162 reviews

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4.5

All reviews

(162)

14,688 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jason was a very helpful and handsome…

Jason was a very helpful and handsome young man on the tills today, I’ll certainly be coming back

September 11, 2024
Unprompted review
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Reply from Wickes - Eastbourne

Hi Barbara, Thank you for your review we are happy Jason was able to deliver excellent service. - Sean

Rated 5 out of 5 stars

Went into the store looking for some…

Went into the store looking for some pipe clips, was unsure of the layout of the store, however, when called upon Isaiah helped me find what I was looking for. Great customer service and will be looking for his help next time.

September 9, 2024
Unprompted review
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Reply from Wickes - Eastbourne

Hey there, thanks for your five-star review, and I'm glad that you enjoyed the experience in store! - Dylan

Rated 5 out of 5 stars

I came in recently to buy some things…

I came in recently to buy some things and was not sure what I should be buying or what the best ones were. Isaiah was incredibly kind, chatty and helpful, he made me feel heard. Excellent staff member.

September 4, 2024
Unprompted review
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Reply from Wickes - Eastbourne

Hey Dexter, thanks for your five-star review, and I'm delighted that Isaiah was amazing and helpful in the store! - Dylan

Rated 5 out of 5 stars

Isaiah

I had an absolutely amazing experience at wicked all thanks to a generous gentleman called Isaiah

September 2, 2024
Unprompted review
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Reply from Wickes - Eastbourne

Hello Marcus, thanks for your five-star review, and I'm glad that you enjoyed the service provided by Isaiah in our Eastbourne store. - Dylan

Rated 5 out of 5 stars

Absolute god send

Absolute god send, we bumped in to Steve F today and asked for his advice on some fencing, we don't know much about fencing and he helped us no end. His knowledge was amazing. Great asset to Wickes

September 9, 2024
Unprompted review
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Reply from Wickes - Eastbourne

Hey Joe, thank you for your five-star review, and I'm delighted that Steve in our Eastbourne store was able to help you a lot about your fencing query. - Dylan

Rated 5 out of 5 stars

Outstanding serevice in Wickes/Eastbourne

In the Eastbourne branch of Wickes a very nice young man went to endless trouble to help me with details regarding metal blades for a Junior Hacksaw. This was between 10.30-11.am. He did not write his name on the Review card but i hope my appreciative message reaches him.

September 9, 2024
Unprompted review
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Reply from Wickes - Eastbourne

Hello Cathwal, thank you for your wonderful feedback on the service you received in our Eastbourne branch. I'm glad that you enjoyed our helpful staff during your visit for metal blades! - Dylan

Rated 5 out of 5 stars

Great Customer Service

We went to the store with the idea of buying materials to build a shed and to repair our fence. When we got there we went to locate what needed. But when we met Steve Fulbrooh to make our order then we realised that our knowledge of the project was very limited. He took us around, showed us what we really needed, quantities and gave us some instructions about what we are undertaking. He has the knowledge and the skills that we needed to do our project and was very helpful, friendly and a good customer service skill.

September 9, 2024
Unprompted review
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Reply from Wickes - Eastbourne

Hey Max, thank you for your five-star review, and I'm so happy to learn that Steve in our Eastbourne store was amazing in his ability to help you out with your shed project, I'm glad that you're delighted with the service! - Dylan

Rated 5 out of 5 stars

Isaiah was very polite and helpful made…

Isaiah was very polite and helpful made for pleasant visit to wickes

September 9, 2024
Unprompted review
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Reply from Wickes - Eastbourne

Hi Charlie, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with Ishiah and how pleased you are with the service provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

Big Thank you Isaiah…

A few times I have came into wickes with some idea what I need but I'm so thankful for Isaiah's help. Now when I come into the Eastbourne branch when he is working, I know I will get great customer care and always service with a smile, this guy will go and help people above and beyond. Thank you so much Isaish and Wickes are lucky to have you.

September 9, 2024
Unprompted review
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Reply from Wickes - Eastbourne

Hi Jennifer, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with Isaiah and how helpful they have been every time you visit. We do greatly appreciate this feedback and can't wait to welcome you back into the store. - FB

Rated 5 out of 5 stars

The goat of wickes

If isaiah leaves I wouldn't come back. That man has always got a smile on his face every morning I see him give him a rise

August 22, 2024
Unprompted review
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Reply from Wickes - Eastbourne

Thank you so much Bobo for your wonderful feedback on the service you receive from Isiah! - Dylan

Rated 5 out of 5 stars

Use them all the time as I am a…

Use them all the time as I am a plumbing and heating engineer and the staff are always willing to help. Isiah is a great staff member stands out from the rest always goes the extra mile has a laugh and brightens my day. Great store feels like a local shop.

September 9, 2024
Unprompted review
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Reply from Wickes - Eastbourne

Hey there, thanks for your five-star review, and I'm glad you always enjoy the time our Eastbourne store and that Isiah is always going the extra mile! - Dylan

Rated 5 out of 5 stars

Steve F was so helpful and considerate

Steve F was so helpful and considerate. Deserves a raise! He went above and beyond. Thanks!

September 7, 2024
Unprompted review
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Reply from Wickes - Eastbourne

Hey Thea, thanks for your valuable feedback, and I'm really glad Steve was able to you! - Dylan

Rated 5 out of 5 stars

excellent from first visit with the…

excellent from first visit with the consultant coco and the fitter aaron to installment by aaron and graham who were very efficient and clean working.

August 19, 2024
Unprompted review
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Reply from Wickes - Eastbourne

Hey there, thanks for your five-star review regarding the service from Coco and Aaron in our Eastbourne store, enjoy your new space! - Dylan

Rated 5 out of 5 stars

Our Wickes Bathroom

We ordered our new bathroom from Wickes in Eastbourne. Coco Astridge worked out a great design plan for us to maximise the space and give us the storage we needed. Lee Oakes, the bathroom fitter, was excellent. He not only completed our bathroom to a high standard, he did it with the very minimum of mess or disruption. Considering the amount of demolition involved, including tiles floor to ceiling to remove, we were amazed at the lack of dust. A very tidy, clean worker.

July 15, 2024
Unprompted review
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Reply from Wickes - Eastbourne

Hi Jan, thanks for taking the time to share this feedback, we are pleased to hear that Lee provided you with a great service from start to finish with your new bathroom, we appreciate you taking the time to let us know. RD

Rated 4 out of 5 stars

Very positive experience

Consultation I the store was helpful and relaxing.
Workmen we're very polite, clean and tidy. Completed in a timely manner.

July 8, 2024
Unprompted review
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Reply from Wickes - Eastbourne

Hi There, thanks for taking the time to share this feedback. RD

Rated 5 out of 5 stars

Easy and convenient

We chose to re-do our bathroom with Wickes and the overall experience was great. Eastbourne team made the whole process simple and easy.
We got a chance to choose the design of our future bathroom. During the meeting, our designer suggested a few clever ideas to save space and make the most of our bathroom.
Planning everything only took a single meeting and all work followed as expected.

Deliveries came in a timely fashion, builders have done an amazing job and we are incredibly happy with the final result. I would recommend this service to everyone.

Can be on the slightly more expensive side when choosing nicer bath equipment. It can also be difficult to follow prices when looking at a catalogue with no reference price on it. But in return everything gets done at once and I don't have to contact multiple different companies to get my bathroom done!

May 16, 2024
Unprompted review
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Reply from Wickes - Eastbourne

Hi Raimundas, thanks for taking the time to share this feedback we are pleased to hear that the team in Eastbourne done a great job with your recent Bathroom project, we appreciate you taking the time to let us know. RD

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