Wickes Reviews 

Pavels was a great help. He kept asking me if there was anything else and reminding me to buy other items I needed, with great rapport.

My mum and I came in to look at paint options for her bedroom and were unsure on certain colours and brand of paint, we were helped by David P and he was so friendly, helpful and approachable, really made the experience better. He is a great asset to the team.

A big thank you to Lewis @ Sutton Wickes store. He was very pleasant, polite and extremely helpful while I decided between two types of garden stones. He put them on a trolley, then opened a checkout, wheeled my purchases directly to my car and lifted the bags in for me. As I suffer from chronic pain, I can now decant the stones, in small amounts.
Thanks again Lewis, I couldn't have done it without you.

bethney penders is the lady you need i told her what i wanted and she listened not pushy at all she designed my kitchen twice because i wanted to add something on, nothing was to much trouble for her. i got what i wanted thank you bethney

Total waste of time. Made an appointment for a kitchen designer to come and talk about new worktops, sinks, hob etc. When I told him he said they only do complete kitchens. Had there been anyone in the shop to make this appointment or speak to about it perhaps they might have told me this before I waited in for a five minute no can-do visit.
There's never anybody around in the shop to answer questions! Gave one star because there was no way of giving none!

Simon was amazing. He took the time to suggest options we hadn’t considered and went over time to ensure we got the best layout for our kitchen. Couldn’t recommend him enough!

Alex helped alot, top lad

Excellent customer service at Newport branch, thanks to Mandy

We booked a design consultant appointment, when we arrived we were told that it was booked with the manager and told that we should not have been able to do this, even though we had just booked online and hadn't specifically chosen anyone to have the consultation with.

We were then rushed through a discussion with another colleague and were told we would have to pay upfront before any design could be discussed. This was very disappointing as we did not wish to commit to anything until we felt confident in our decision to go ahead with wickes.

Due to this we are discouraged to use any of their services in future

Great service very helpful not pushy gave lots options

Popped into Wickes needing some help and ended up getting top-tier customer service thanks to Natalie and Bal. They were bright, super approachable, and completely sorted me out with what I needed without any fuss. It’s rare to find staff who are both genuinely friendly and actually know their stuff so well. They’re a credit to the store—will definitely be back!
Thank you so much Natalie and Bal for your help.

We went to Wickes for a kitchen, we went for the ease of full installation and service, even (foolishly) using their 'preferred installer' (a total fraud called Jonathan of The Mastercraftsman, but we'll get to him later). The initial deliveries failed as they sent lorries despite being told we needed van deliveries due to our location (this happened about 5 times as no one speaks to each other). When the installation started we were told 4 weeks. After 10 weeks 'The Mastercraftsman' stopped showing up after many excuses and lies (too wet, flat tire, family emergency, did come but no one there etc etc). We asked Wickes for another installer. And to remove 2 tonnes of rubble from our house. We had a visit from the FIM and were told all in hand, rubble would be gone in 3 days and a new installer appointed. 6 months later the rubble was finally picked up, but we still had holes in our walls, un chased in wires, un finished ceiling, ill fitting drawers, missing hinges, a long list. No new installer. 10 months later and after 8 'customer relations experts' the Mastercraftsman himself was sent back to finish the job. He promptly argued about payment, did half a day and then stopped showing up. He was then let go by Wickes despite being their preferred installer. I had sent them reviews of him 10 months earlier but they refused to listen. A new installer was sent. The process took another 8 months to complete, so a total of 18 months to do a 4 week job. When we discussed compensation for a £25000 kitchen we were offered £550. If this wasn't enough of a slap in the face they then tried to say we had 7 days to accept this or the offer would be withdrawn. We went to the Ombudsmand and were award just under £2000 as compensation, which I am still angry about, but Wickes work within the framework of the ombudsman for their compensation so knew what to cover when making their offer. There has been no contrition for the hell and embarrassment and stress this company put us through. They will lie through their teeth, not help out to sort issues and shirk responsibility at every turn. Their customer service does not deserve the name. If you are looking for a kitchen, go elsewhere, absolutely diabolical in every way.

Colour match was great got exactly the paint we needed. Super helpful sales team

Sales was great, install was great. Follow up customer service is appalling. Trying to contact as an unexpected poor quality appliance supplied and some cupboard adjustments needed. Photos sent and apparently I am using chemicals on my hob which is not true. Offer to replace the sink supply only but it is set within the sink so no chance of getting that replaced. No response to the cupboard door issue. Some marks on Dekton worktop. 30k spent on a kitchen and they are not interested once they get your money. Would definitely not recommend Wickes for a kitchen.

Went to Wickes, Sealand Road Chester. Was attended to by Simon. Great service - he was extremely helpful - would thoroughly recommend a visit to this store. Thank you!

From the initial consultation with Simon through to the planning, survey, installation and invoicing, everything was clear, simple and efficient. Great work from all involved.

A huge thank you to the team at Wickes for supporting our playgroup with a community donation, nothing was too much trouble, and we are so grateful- we have been able to complete projects that will benefit the children massively.

I went in to make a large order using a gift card as I could not use this online. Lewis was really helpful putting the order through on the computer, sorting the delivery date and then using my gift card. I was able to collect specific items straight away so the service was very efficient. Really recommend going into the store if you require support.

From start to (nearly) finish it has been so easy. We are in the middle of our installation for our kitchen and the whole process couldn't have been easier.
Sandhu at the Hinckley branch was great, right from the start, really listening to what we wanted and making suggestions and giving advice based on that. He followed up with some fantastic visuals that really clinched it for us.
Prior to installation he gave us more guidance and made sure everything was going smoothly regarding contact with the fitter and any additional purchases we needed such as the flooring, ensuring we got a discount on that as part of the process.
The whole process of having a new kitchen is incredibly daunting with a fair amount of disruption involved. All involved from Wickes, Sandhu the designer, the delivery team, Barrie Hubbard the joiner/fitter and Euan in customer support have been great and I would recommend having a kitchen fitted by Wickes to anyone.

Ordered our kitchen from wickes it’s now fully finished we are delighted with it we can’t thank design consultant Kenny enough not only with designing exactly what we were looking for where other companies couldn’t he went above and beyond for us and nothing was too much trouble we really appreciated all his help