Wicks Reviews 

We had our en suite fitted in December 2021. To a good standard.
However, the shower doesn't have temperature control so you can't use it! It's scolding hot or freezing cold. We have complained and complained and still (August 2022) have a shower that we can't use.
Wicks don't care about listening to our complaints and have ignored us like all the other customers that don't get heard. Oh, but they care about taking their payment! Even though we have a faulty product. But who cares, they're a big company so what's the point.
Will never use them again. Don't waste your time and money with this awful company.

Ordered fence panels and they were delivered 2 days later. Excellent service and web site and the delivery driver was really helpful and delivered on time

Completely unhelpful in the shop. Refused to cut skirting board for me so I can put in a taxi.

Used the brach in Swansea, such a poor service and the manager was so rude. Has put me off using my local branch of Wicks.

Service was good although lack of stock does not help.

My review is genuine, check your complaints and you will see my order number.

I ordered a sheet of 9mm plywood, 2400 x 1200 on the Friday morning, it was delivered next day at 2.30pm. I am very happy with the service I received.

Ordered ten log roll borders...they came within two days, were excellent value and although some other reviews complained about snapping wires mine only had one snapped wire in the whole lot.
Well done Wicks I am going to order another 6.

Avoid! I have used Wicks for over ten years. My recent experience is of a company in chaos. I ordered eight items ranging from decking, paving, wood and plumbing parts. I had chosen today as the delivery date and arranged to be in to deal with the delivery. I got an email yesterday informing me the order was arriving soon and also two texts telling me delivery would be between 7:00 and 13:00 today. Only the paving arrived.

I phoned, when the other items didn’t arrive to ask when they would be coming. I was told that the system showed that the delivery had first been postponed until tomorrow, then someone in Wicks just cancelled my order! I wasn’t told of the postponement or cancellation The items are still shown as being in stock.

As advised by a Customer Service Agent, I used the Wicks online form the ask what was going on. I got an automated email informing me that the system that deals with customer questions is down.

I have wasted time waiting a week for the parts to arrive. Today, I have wasted time waiting for the delivery when Wicks knew they had cancelled seven of the eight items I ordered. Why not let me know?
Someone within Wicks management needs to manage, my experience is that Wicks is falling apart.

Aylesbury Wicks

Having placed an order a week ago thay delivered part of the order Got in touch with them twice On both occasions thay said thay get back in Touch with me still have not got back to me Absolutely disgusting customer services Such a big company and don't give a damn

I ordered 8 Garden fence on Sunday 31/1/2022
I saw the item online and thought they looked impressive
When the product finally arrived it did not looked at all like the picture. It was dirty, rough and old. Poor quality
I was very disappointed and obviously I asked for a refund. Their courier picked the items up on the 1/2/2022
I was told that I would receive a refund but I’m still awaiting
On 2 Occasions they have asked for photos of the
Product which I have sent
I’ve twice got a message saying they are experiencing problems with the website so my complaint on line could not be dealt with.
This is so Frustrating
I won’t be using them again
What a Nightmare
Horrendous customer service
They’ve got their products back
I haven’t been refunded yet.
What a waste of time.

Adam at Bury store and Mike kitchen fitter project managed our new kitchen are second to none! Beautiful kitchen fitted without any hassle!

Great prices, extensive range, efficient delivery. I especially like that the driver calls when on the way with an accurate arrival time.

We had our kitchen installed in November. we found the delivery guys very efficient and polite. Trevor designed our kitchen and it has turned out pretty much perfect. Trevor was very helpful as we had never had to have a new kitchen before.
Our installer was Steve. Steve was very trustworthy and very pleasant to have in our house for 2 weeks. He was very professional and a perfectionist in his work. our kitchen has turned out to be amazing and works so well for our needs.
We would definitely recommend Wickes to anybody.

Is this company serious! Four weeks ago placed order it didn’t arrive been chasing for a refund for two week now and to find out they are trying to charge the delivery cost for an order that has not arrived and been lost in transit! Getting more and more frustrated with this company now! Can the ceo give me my money back PLEASE!

Hello Karen Evans,
We would like to confirm that the items detailed below have been refunded to your original payment method as requested (your order number 669478853). Please retain this document for your records.
Delivery Address:
Ms Karen Evans, 16 Rhianfa Gardens, Ffynone, Swansea, SA1 6DH, United Kingdom
Delivery Charges:
£4.00
Billing Address:
16 Rhianfa Gardens, Ffynone, Swansea, SA1 6DH, United Kingdom

Wickes Geneva White Grained Moulded Fully Finished Cottage Internal Door - 1981mm x 686mm
Original Quantity: 1
Remaining Quantity: 0
Refund: £65.00
Refund subtotal: £65.00
Refund total: £65.00

Avoid wicks at all costs!! They lie. They take your money. Tell you 6 weeks for installation of a kitchen. When they send someone to measure the kitchen they send an idiot that can not use a tape measure!! Fast forward to the 6 week installation which turns into 4 months. Then 2 days before they cancel your installation and tell you we can fit you in for installation in another 5 months.
So we then found our own fantastic installation team. That arrived when they said they would.
A lot of the units arrived either damaged or the wrong size.
Customer service is absolutely rubbish that pass you back to the store. Who pass you back to customer service
I will never shop in wicks again.
I wish I had read the reviews on wicks before I handed over my money.

I bought a Wicks kitchen in 2020. 3 months after it was fitted the composite worktop started chipping along the edges. I informed Wicks immediately expecting them to replace the worktops but I was told it was wear and tear and not covered in the warranty, after just 3months!!!!
I was so upset, after spending £11000 to have our kitchen designed and fitted it was slowly falling apart. Now 18 months later the chips are unsightly and ruining the kitchen, just to have the chips repaired I’ve been quoted £280 by two separate companies, but that won’t stop more chips appearing.
Wicks customer service were rude and unapologetic, blaming the quality of the worktops on Sheridans, the suppliers of the worktop. Sheridans did offer to replace the worktop but the tradesman they sent made sure I understood that ripping the worktops out would damage all the new plastering on the walls, my new splash back for the kitchen would likely be broken and they wouldn’t be liable for the cost to repair them…..basically a scare tactic.
Wicks don’t sell the worktop anymore, even though they told me they had never had any complaints about it???
I will never buy anything from Wicks or Sheridans again.

We used Wicks at Ringwood Road, Bournemouth, Dorset and we were delighted with the project from start to finish. We have compared prices with 4 other suppliers including B&Q, Wren and Halfords but Wicks came up with the best price for what we were looking for and we also preferred their design advice. The fitters and the electrician were brilliant and were so helpful and nothing was too much trouble. We did have a problem with a couple of the doors being damaged but that was down to the delivery people so I would suggest that Wicks look at their delivery options as it did waste a bit of time, having said this the Manager Mark James was brilliant and rearranged alternative parts to be delivered. With any refurbishment project there are bound to be hiccups, but a true test of the supplier is the ability to resolve any issues as soon as possible and Mark certainly did that, even making provision to help while he was on annual leave. A big thank you and thanks for my wonderful kitchen!!!!