Wicks Reviews 

They do not listen in the event of a problem with an online order.

There customer service centre do not look after a complaint properly and no one takes ownership of a query so every person starts from the beginning and doesnt read the notes properly.

I am currently two months in to a problem with an online order and damage to £750s worth of items that I purchased. The damage was made in transit.

I will not be using them for any orders going forward. You can tell how good a company is by how they look after their customers. And they don’t!

Had bathroom done paid a lot of money, toilet broke and panel on bath and been making a complaint to a manager any who has the customer service advisors putting the phone down and raising their voices I wouldn't recommend this vomoany and I will write a review everyday until this is dealt with and I get a call back as this is disgusting order number 811172

We recently had 2 bathrooms renovated. Karen in the cheltenham branch helped me design my dream bathroom, nothing was too much trouble and she was happy to listen to my ideas, make suggestions and tweak the plans until it was perfect, and all during locking when I wasn’t able to visit the showroom!
I was regularly kept up to date with the delivery of items, a couple of things were out of stock for the original delivery date but updates were sent, and delivery made in good time.
Simon completely renovated my bathrooms, including building work to an exceptional standard, nothing was too much trouble, he was friendly and polite and very knowledgeable.
I wouldn’t hesitate to use them again, We are very happy with the work that has been carried out.

Really disappointed with Wicks. I thought they had improved after I'd purchased my daughters kitchen from them last year, but no, still poor. We have been informed that the corniss is out of stock after the incorrect colour was initially delivered and gave us a delivery date of 29.7.21 but did not arrive and no notification that they couldn't deliver. Wicks informed us they cannot offer a delivery date for outstanding cornish.
If you purchase from Wicks be prepared for disappintment-never again will I consider a Wicks kitchen.

We have just spent 800 pounds at wicks which i have saved ,went on line brought goods for a new bathroom somethings arrived, then we took time off work to be home for delivery of 14 boxes 266 kg of wall tiles and they sent us a lawn mower,the customer service just didnt want to know about our situation, we kept getting told ring store ,we rung store to be told ,they are not allowed to ring customer service ,which we found very strange.we rung customer service again to be told they couldnt help us because they have had a busy day which was stressful to them ,asked at customer service to speak to manager, still waiting for call ,and also cant find where the tiles ,no conformation for delivery still ,after my husband spent 5 hours yesterday on the phone,customer service for wick are rude and useless,but enjoy taking peoples money they have worked hard to get .so if you would like a lawn mower on your bathroom wall visit wicks .

Absolutely awful experience with a staff member at Pontefract Wicks yesterday and will not be going back. I was widowed recently so I have now to go and buy things that my late husband would usually have done. I honestly expected that the staff at Wicks would be helpful. But, I'm afraid I was let down completely. Ignorant, arrogant, lazy, uninterested and completely unhelpful to say the least. I felt so belittled and stupid, it was downright awful. Sorry Wicks but you need to train your staff to help people and up your game. It was utterly disgraceful.

Totally agree with all of the reviews rubbish company bought flymo lawn mower on line last august used about 5 times has broken wicks not interested pass the buck on to flymo but not much better will never use wicks again.if there was a minus for stars it would be minus 5.

Had a delivery from Wicks yesterday. Service was first call. The two men who delivered the items were very polite and helpful. Could not do more from me.
Colin Crawford

Can only speak as I find. Had a fence panel delivered yesterday which was warped and out of shape. Customer services answered phone immediately and the local store contacted me within 2 hours to arrange a replacement.
Fantastic customer service, really impressive.

Forest shed

Really disappointed with this shed ... it’s of the poorest quality wood .... flimsy and cheap even though was not cheap ... 6x3 but size is incorrect and wider than 3 feet ...wicks replies have been patronising and no responsibility taken keep saying will send my feedback back to the manufacturer... I want a refund this was an internet purchase and the quality is rubbish .. door it warping incorrect sizing and flimsy

Went into Barking Wicks. I see staff members on their phones or talking to each other. Everytime I approach them for help they say that they are dealing with a customer. They did this with other customers near me and they go back on their phone (Facebook)

Awful service, even the security guard said he can't help me with anything.

Went in to Basingstoke Wicks on Friday evening as we had taken delivery of our bathroom and there seemed to be parts missing when cross referenced with the invoice.
Met Reece in the Bathroom department and he was very helpful. Checked all the codes (it seems components have different serial numbers to the built unit serial numbers)
He rang the suppliers for the outstanding items and rang us back an hour later with delivery dates for the following week.
I had read reviews here the night before re customer services and the rates were one and two stars so was expecting the worst but was very pleased to have a very different experience.
Reece was a great advert for Wicks in store support.

PLEASE,PLEASE DO NOT BUY OR HAVE A KITCHEN INSTALED BY WICKS, THEY DISTROYED MY £19,500 KITHCEN, IT TOOK THEM 5 MONTHS TO TRY AND PUT IT RIGHT, THERE WARRANTY MEANS NOTHING, I HAD SO MANY DAMAGED UNITS AND A £700 FRANKI DOUBLE SINK WITH DENTS IN THE BOTTOM WICK WOULD NOT REPLACE IT, NO HOB FOR OVER 3 MONTHS NOTHING IS CORRECT WE ARE TOTALY DEVISTATED

Can someone from this rubbish company please get in contact with me despite 23 emails after you sent us damaged goods since the 25th February it is still not resolved even when someone answered my last complaint on here and said you would look into it nothing and now had an email saying this

Due to the time elapsed since the last contact we will tentatively close this ticket in the expectation that you have been able to successfully resolve your query.

Thank you for choosing Wickes!

Kind regards,

Lauren White

What a joke -

took money, did not deliver, waist of time, delivery cancel 5 times still no money back... utterly unless customer service

We ordered (and paid in full) a garden pergola, delivered within 11 working days, as an Easter project. Ordered 21st March. Its now 16th April! We have emailed customer service (you can’t phone them), who just say ‘we will find out where your item is from our supplier!’ We feel so fed up. No replacement offered no compensation!!

Bought a Wicks brand electric sander last year as a replacement for a Bosch, which lasted me 20+ years.
Did not expect it to be as good as the Bosch, as it costs about half the price, BUT, did have an expectation that it should perform for more than the 2 or 3 hours total use it actually lasted before burning out. TOTAL RUBBISH, back to Screwfix for me, for a BOSH / Makita. BUY CHEAP, BUY TWICE.

Mille our superb designer has brought our dream kitchen to life. Cannot wait to see the finished product. Cannot fault the service received from start of the design to confirming the purchase. Hope every else runs just as smoothly. 🙂

Rubbish took my money and delivered nothing day light robbery

My delivery was due on Monday the 1st march and after 8 phone calls and emails I get a text last night at 7.30pm telling me will be with me between 10am and 4pm no way to reply no asking me if I will be home and now at 4.30 they turn up Do Not order delivery customer service is a joke I am so mad 10days and half an hour late and not once has customer service rang me back and no offer of compensation avoid at all cost