Wiggle.nl Reviews 4,485

TrustScore 3 out of 5

2.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

Site is good and so far never had delivery problems. Mostly within a week. Now with parcelforce (?) expected delivery on the 19th and on the 24th still no delivery and according to site info still at... See more

Rated 2 out of 5 stars

I am dissapointed because I've recieved the wrong color. I ordered: Castelli Competizione Kit Cycling Bib Shorts Black/Silver Gray/Fi XL But I've recieved the Black/white/red XL. Now the sh... See more

Rated 2 out of 5 stars

Advertising next day delivery but no mention of extra cost. Once I noticed the +1 week delivery time there was no option to cancel the order. Returning the items cost a shitload (12 euro on a 50 eur... See more

Rated 4 out of 5 stars

Nice pricing with interesting discounts. Shipments (and returns) are not great since Brexit...

Company details

  1. Bicycle Store

About Wiggle.nl

Written by the company

Stuur enige vragen naar ons op via ons contactformulier: http://www.wiggle.nl/ContactUsForm.. Onze klantenservice helpt u graag verder.

Openingstijden: maandag tot vrijdag 8:00 tot 16:30 (Engelse tijd)

U kunt Wiggle ook schrijven op het onderstaande adres. (Let op: het is voor onze klanten niet mogelijk om hier bestellingen af te halen of artikelen terug te brengen.)

Wiggle Ltd
1000 Lakeside, Suite 310, Third Floor N E Wing
Portsmouth
PO6 3EN
UK


Contact info

  • 1000 Lakeside, Suite 310, Third Floor N E Wing, PO6 3EN, Portsmouth, United Kingdom

  • www.wiggle.nl

2.8

Average

TrustScore 3 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

People also looked at

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 3 out of 5 stars

Communication fails made me unhappy

Due to the Corona and Brexit issue's my order finally arrived after 3 weeks. Nowhere on their site or app could I read about the status of my order. Track and trace was confusing as hell and gave no mention of my order. Out of the blue they refunded my shipping costs, which at first glance one would think sounds sympathetic if delivery takes very long. But by that time I was even wondering whether I would receive my order at all... So why not send them an email?.....well; try finding an email address on their site to send your questions to. No such luck. All I could do is have more patience..... Thank god all is well now. And I can say: this product is EXCELLENT!! It is all what they claim it to be online. The reason I only give 3 stars has to do with the lack of communication that came with this order. Get that in check and I'll gladly shop here again

January 3, 2021
Advertisement
Rated 2 out of 5 stars

Did not receive it

Would have been handy to wait asking for a review until I actually got my items, no notifications that it was late

December 29, 2020
Rated 4 out of 5 stars

I ordered two cycling tights

I ordered two cycling tights. One gore wear C3 thermo. This one is okay. Not exactly what I presumed for thermo but it will do.
The other one castelli velossimo 4 tight did not have a padding. Is says cycling tight and in which weather conditions and when I looked afterwards there is a little box that says ‘no padding’. In my opinion that is not a cycling tight. So I had to send it back. Check all de boxes or please mention it directly under the explanation.

December 7, 2020
Advertisement
Rated 1 out of 5 stars

Poor customer service

Poor customer service. I paid extra to get my order before the weekend. However, there seemed to be a problem with the address so it wasn’t. Can happen, so I send a mail to customer service a few times and every time they told me they contacted the transporter, and told me to wait a few days. After a while I contacted the delivery company myself, and it appeared they weren’t contacted at all by Wiggle. It seemed GLS didn’t deliver to a mailbox so the problem could be solved by Wiggle by one phonecall/e-mail! And why accept a mailbox as a delivery address when your delivery company doesn’t deliver there?!

November 2, 2020
Unprompted review
Advertisement
Rated 1 out of 5 stars

rotten bars, lost money

We ordered bars which arrived rotten. They smelled bad and didn't look good anymore, clearly gone bad. We contacted the customer service but after we sent pictures they didn't reply anymore to any of our messages in Dutch or English. So we lost a lot of money.

September 25, 2020
Unprompted review
Rated 5 out of 5 stars

Perfect

Perfect! Got everything send quickly and with great feedback about the delivery. For my first order I even received a little bag of gummybears! Thanks

August 28, 2020
Unprompted review
Advertisement
Rated 2 out of 5 stars

Wiggle has a fake price guarantee policy…

Wiggle has a price guarantee policy that is fake. You show them the price or the other shop and then they say that they have a small list of shops where they do price guarantees. And your shop is not on the list. Then you try to cancel the order and although the delivery will be after a few weeks you cannot cancel the order five minutes after you ordered. you're basically stuck with the item for a high price where you thought you could cancel for free or have a price guarantee

June 19, 2020
Unprompted review
Rated 1 out of 5 stars

I have to pay for Wiggle not being able to deliver a product

I ordered something from Wiggle which was subsequently found to be unavailable, this after I had to ask why the product was not being offered to the carrier. In the end I got my purchase amount back but the shipping costs are not refunded while nothing has ever been offered to the carrier by wiggle.

June 17, 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look