Unfortunately, a great experience turned bad quickly. I ordered a bike I’d had my eyes for several weeks, once it got in stock on the website. After about two weeks, I was informed that my order had b... See more
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See what reviewers are saying
Order stuck in delivery, a month overdue to expected delivery (which was a long one, due to brexit or budget cutbacks). Still not delivered. Been in contact with customer service, first time when th... See more
We bought two Lumie alarm clocks from Wiggle. Great service and fast delivery but they did not mention that the plugs were UK plugs so we had to rush out to buy adapters before gifting them
Great producs to a good price. But the delivery took way to long time. Don't know if it's due to Brexit and the new custom regulations but before Brexit the delivery was super swift. That's not the ca... See more
Company details
About Wiggle.se
Written by the company
Du kan ställa frågor till vår kundtjänst som du når via kontaktformuläret som du hittar på den här sidan: http://www.wiggle.se/ContactUsForm
Vår kundtjänst är redo att hjälpa till med allehanda frågor både vardag och helg. Vi satsar på att återkomma till alla våra kunder inom 12-24 timmar.
Vår kundtjänst är redo att hjälpa till med allehanda frågor både vardag och helg. Vi satsar på att återkomma till alla våra kunder inom 12-24 timmar.
Contact info
1000 Lakeside, Suite 310, Third Floor N E Wing, PO6 3TU, Portsmouth, United Kingdom
- www.wiggle.se
2.4
Poor
2K reviews
Hasn’t replied to negative reviews
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Very fast shipping!
June 7, 2019
Unprompted review
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So far has been great everytime
So far has been great everytime and has good price reductions for returning custumers. Use to get some candy or sport drinks (tablets to put in water) as bonus in the packages! =)
April 4, 2019
Unprompted review
Ordered two times with express delivery…
Ordered two times with express delivery to Sweden, in both cases order was delivered next day. Perfect service!
March 29, 2019
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I am a very satisfied customer who…
I am a very satisfied customer who keeps returning year after year to Wiggle when I need to buy my cycling accessories. I can only warmly recommend Wiggle to anyone looking for good prices and top quality products!
March 26, 2019
Unprompted review
Have been a customer at Wiggle for some…
I have been a customer at Wiggle.se for about 5-6 years now and have been very happy with everything.
I always recommends people around me to go to Wiggle in first place due to good pricing, deliverytimes and returns.
But this have now change around from the regarind the last 4 orders.
Before my delivery came to my local postoffice with Postnord in about 4-5 days after placing the order. Free shipping.
And making a return was always easy. Just register the return on the website, a return label to my email and just post it away.
There where a slight charge for the return afterwards, but was deducted on my invoice cause I always use Klarna (pay after delivery) option.
Even though I have been a customer for so long, I have not received any emails from Wiggle regarding an update on the terms & conditions for delivery and returns.
So when I ordered a 24 inch bike for my daughters birthday, I later got an text from DHL where I had the option to choose “delivery to your home between 8-16, deliver to your working address, delivery to neighbour or leave at the front door outside.”
There where no option for me to get the delivery to my nearest DHL Servicepoint, cause this option Wiggle had not chosen on the delivery.
The nearest deliverypoint where the terminal 50 km away from me instead if I wanted to pick it up.
But I talked to DHL and made arrangement for a day that they could come.
So I took the day off from work (no salary) and waited…… and waited.
By 17 a clock I called DHL and they told me that there where a delay and they couldn’t make it.
Luckily my neighbour had a vacation the week after and where at home all day, so they could receive the bike.
But my daughter, a birthday gift, only got a picture of her new bike that weekend.
And Wiggle? “Sorry, you choose the free shipping, so we can´t do anything” It was like a punch in the face.
And now, next order (Order #6236323617), a big one. 2 package for 1 order (yes, it is a lot of stuff).
Same issue, be at home all day without pay from work, talk to neighbours etc etc…
What are you doing Wiggle?????
And the customer service is a joke, same answer. “sorry you should have payed for the shipping”.
And for the return of goods you need to pay 30 SEK in advance to get a return label even though you have choosen Klarna invoice.
I have tried to get a human solution with their customer service, but as long as I don’t pay for the delivery I am screwed. They can´t/won´t help in any way.
So as a customer for longer then 5 years now, I really need to think before I place my order at Wiggle.
So in the end someone else will get my money instead.
March 26, 2019
Unprompted review
Reply from Wiggle.se
Thank you Jocke for taking the time and leaving a review.
Whilst we generally deliver on or before the estimated delivery date, sometimes third party factors can mean delivery takes place after this. Rest assured, we are proactively working with our couriers to ensure issues like this are eradicated .
Thank you for taking the time to pass on your experience and we hope that we can continue to meet – if not exceed - your expectations.
Have a lovely evening.
One of my favorite place to buy…
One of my favorite place to buy bikestuff. Great products, godd prices and superb support from Wiggle!
February 20, 2019
Unprompted review
Wide range of products
Wide range of products, fast delivery and excellent service.
December 13, 2018
Unprompted review
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Great Products and a very good Customer…
Great Products and a very good Customer support.
November 28, 2018
Unprompted review
Great bikes with great prices together…
Great bikes with great prices together with great delivery and support😀
November 22, 2018
Unprompted review
Very very late money refund!
A return package was received by Wigggle on the 15th of September. Until today, 4th of October, I have not received the refund money. I think it is utterly unpleasing for any customer.
October 4, 2018
Unprompted review
Reply from Wiggle.se
Hi,
We are really sorry to hear about the inconvenience caused in this case. However we have had a look and can see that no return order was created until the 20th of September when the label was created and you have already been refunded as of the 5th of October.
The reason for the wait is that in order to keep returns free for our customers the items gets sent back in bulk from Sweden to us here in the UK.
Once again, we apologise for any inconvenience and hope that we are able to change that 1 star review to a 5 star review in the future.
Everything was great👌
September 19, 2018
Unprompted review
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Good support and delivery precision
Very good support at purchase and feedback during delivery. Noticed that the brake pads did not have protection spacers at delivery. Note: Make sure to re-tighten all bolts before you ride...
September 10, 2018
Unprompted review
Good price and fast delivery!
June 15, 2018
Unprompted review
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Great product & super fast delivery
March 5, 2018
Unprompted review
All worked very well!
February 22, 2018
Unprompted review
The puchase of a backpack went well but…
The puchase of a backpack went well but I have unsubscribed 3 times from your email at no avail. I even marked wiggle as spam but they keep coming. This is why I will not puchace from this site again
February 18, 2018
Unprompted review
Reply from Wiggle.se
Thank you for taking the time to leave us feedback!
We can confirm that we have now unsubscribed you from our newsletter. Please note that this usually takes 48 hours to be processed and you may receive emails in this time.
We apologise for the inconvenience caused and hope this has not deterred you from purchasing from us again.
Enjoy the rest of your day!
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