Unfortunately, a great experience turned bad quickly. I ordered a bike I’d had my eyes for several weeks, once it got in stock on the website. After about two weeks, I was informed that my order had b... See more
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See what reviewers are saying
Order stuck in delivery, a month overdue to expected delivery (which was a long one, due to brexit or budget cutbacks). Still not delivered. Been in contact with customer service, first time when th... See more
We bought two Lumie alarm clocks from Wiggle. Great service and fast delivery but they did not mention that the plugs were UK plugs so we had to rush out to buy adapters before gifting them
Great producs to a good price. But the delivery took way to long time. Don't know if it's due to Brexit and the new custom regulations but before Brexit the delivery was super swift. That's not the ca... See more
Company details
About Wiggle.se
Written by the company
Du kan ställa frågor till vår kundtjänst som du når via kontaktformuläret som du hittar på den här sidan: http://www.wiggle.se/ContactUsForm
Vår kundtjänst är redo att hjälpa till med allehanda frågor både vardag och helg. Vi satsar på att återkomma till alla våra kunder inom 12-24 timmar.
Vår kundtjänst är redo att hjälpa till med allehanda frågor både vardag och helg. Vi satsar på att återkomma till alla våra kunder inom 12-24 timmar.
Contact info
1000 Lakeside, Suite 310, Third Floor N E Wing, PO6 3TU, Portsmouth, United Kingdom
- www.wiggle.se
2.4
Poor
2K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
5 stars good prices and great service
February 7, 2018
Unprompted review
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Fast shipping
Great prices, fast delivery & really helpfull customerservice!
January 25, 2018
Unprompted review
Best of Europe
January 23, 2018
Unprompted review
Quick and efficient both when ordering …
Quick and efficient both when ordering and returning an item.
December 30, 2017
Unprompted review
No issues so far
Cannot recall any issues for my >15 orders so far.
December 13, 2017
Unprompted review
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Package arrived yesterday with no …
Package arrived yesterday with no problems.
October 25, 2017
Unprompted review
The packaging was damaged until to the …
The packaging was damaged until to the inside. One could see that the original packaging was opened before. With other words : no new status!
Until now it seems that everything is working. ( Tacx cyckel trainer ).
In total a very bad and unsatisfying experience with Wiggle. You must have the guts to send this trainer in such a way to your customer.
For me no more Wiggle !!!
October 19, 2017
Unprompted review
Reply from Wiggle.se
Thank you for your feedback!
We apologise for the way this incident has left you feeling and thank you for bringing this to our attention.
I have raised this issue with our warehouse team so they can take necessary steps to ensure this does not happen again in the future.
Again, we apologise for this incident.
Decent prices
Decent prices, quick delivery and an excellent selection of goods to choose from.,
October 17, 2017
Unprompted review
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Stock availability not correct
When ordering all items were shown as in stock but later on the order was changed and some critical parts were not sent. This was apparently due to a change of IT system but I would have appreciated more information and been able to cancel the full order. Now I had to order the remaining products from another supplier.
September 19, 2017
Unprompted review
How can you accept an order and then …
How can you accept an order and then not deliver it? wierd..sure I was tiold I would receive a refund, but I thught that was normal, oh well.
September 4, 2017
Unprompted review
Reply from Wiggle.se
Thank you for your feedback, Murray.
We are sorry for the trouble with your order.
We unfortunately have had issues with the upgrade of our system that we did not predict would happen. This has caused items to show on site that we do not have and orders for these items going through. We are working hard to remove these items and to correct our mistake which means we had to cancel your order. We can see the refund has gone through and we do apologise for the trouble with this.
We understand this is disappointing and we did not intend on this happening, we are doing our best to solve it and help as much as possible.
Warning
Warning: Do not sign up for their newsletter or you will end up with them cluttering up your mailbox. The possibility to choose at what rate you will receive their mail, does not seem to work. Select once a month and you will still end up with getting mails every day.. :-(
Also; delivery time of my items was longer than expected.
August 28, 2017
Unprompted review
Reply from Wiggle.se
Thank you for your feedback, Sven-Roland.
We appreciate you letting us know.
This is a issue we know about and are working now on new format and system for our newsletter sign up to be more accurate and to provide you with the news and the amount of emails you want. We are sorry for the hassle, we are working on this.
Regarding standard delivery to Sweden, this usually takes 4-7 working days and unfortunately we cannot change this however we can confirm that we have express delivery if you need it quicker.
Delivered the right products within the …
Delivered the right products within the time they said they would.
August 24, 2017
Unprompted review
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100%..very good!!!
August 15, 2017
Unprompted review
Good service and prices
August 12, 2017
Unprompted review
Shopping is super easy with Wiggle
Shopping is super easy with Wiggle. However, the customer service team does not have very good or detailed information about their products, particularly when it comes to sizing. And returns take forever. I sent my item two weeks ago and it still has not arrived. However, I sent a return to Zalando and it took four days.
August 3, 2017
Unprompted review
Trustworthy!
July 16, 2017
Unprompted review
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Always fast deliveries and returns works
Always fast deliveries and when needed to return items never had an issues either.
I always check wiggle first as they usually as well have a good price on most things.
July 11, 2017
Unprompted review
Reply from Wiggle.se
Hej Martin!
Tack för din feedback, jättekul att höra att både leveranser och returer har funkat bra. Det är alltid vad vi strävar efter!
Ha en fortsatt bra dag!
Reply from Wiggle.se
Hej Mikael!
Tack för din senaste beställning, det glädjer oss att du är nöjd!
Ha en fortsatt bra dag!
Can recommend Wiggle!!
Never had a problem with Wiggle. Fast delivery and support!
June 20, 2017
Unprompted review
Reply from Wiggle.se
Hej Stefan!
Vad skönt att höra att dina beställningar har kommit fram snabbt och smidigt, det är alltid vårt mål!
Trevlig söndag!
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