WILEX Reviews 

490
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

As all the other recent reviews, ordered and nothing came, despite money leaving bank account. Attempted to contact customer services, no reply. Do not use this company, they have most likely... See more

Rated 1 out of 5 stars

Shame there isn't a ZERO star, returning customer to wilex ordered 9th January '25' not received my lead or harness, have emailed wilex myself and my daughter has NO REPLY. Have no idea what to do nex... See more

Rated 1 out of 5 stars

Terrible, bought my harness on the 30th July 2023 on line, received email from wilex on the 16th August to say the order had been dispatched via Evri. Here we are 14th September 2023 still no harness,... See more

Rated 1 out of 5 stars

Two leads were ordered on 4 December. Despite my emails informing their non-arrival no response had been received.Since looking on trust pilot I’ve realised that this is a common complaint. The compan... See more

Company details

  1. Pet Store

Written by the company

We sell high quality dog supplies within the United Kingdom including our best selling Wilex Easy Fit Dog Harness.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

490 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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1.3

All reviews

(490)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

Dodgy supplier

Still waiting for my order,not for the first time this has
happened. Customer service non existence, only way
to contact them is by email, which they do not reply
too.They take your money though very quickly.
Suggest do not buy from Wilexdogsupplies
as you may not receive your order but lose your money.

June 13, 2024
Rated 1 out of 5 stars

Ordered on 19th May

Ordered on 19th May. Money taken, no harness received.
Several emails sent no response to any.
Obviously they have gone out of business but still taking money for orders that are never going to be sent.

June 24, 2024
Unprompted review
Rated 1 out of 5 stars

Don't buy anything from this Company!

I have since heard that this company has closed down but they will still take your money.

They sent this to me but I have not received the harnesses. Ordered on the 6th May and all I have received is confirmation of my order and the money was taken out of my account on the 7th May. No emails from me have been answered.

Having since read other reviews I agree with what has been said by other customers that this company needs reporting to Consumer Watchdogs and shutting down.

If they want to improve and receive a better review, they need to communicate with the Customer and answer emails. Also they need a telephone number but above all they must refund payments if they have not got stock. In many ways they are worse than scammers!

May 6, 2024
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Rated 1 out of 5 stars

A total scam do not use …

I personally wouldn’t give them any stars let alone one but you have to put something in. A total rip-off Company and total scammers do not order from this company as you will not receive your goods but they will take your money. They need reporting

June 2, 2024
Unprompted review
Rated 1 out of 5 stars

I'm still waiting for my order

I'm still waiting for my order, twice I have emailed with no response to where my order is. Its a shame as I've ordered in the past and happily received my order. I'm so disappointed.

May 12, 2024
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Rated 1 out of 5 stars

Total scammers

Total scammers. Please don't buy from Wilex. I made a purchase weeks ago and it didn't turn up. Contacted them numerous times but no reply. In the end I did some digging to find the company has previously been dissolved. Got money back from my bank.

April 11, 2024
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Rated 1 out of 5 stars

Not delivered!

Ordered a small harness 11th March - still not arrived ! Have used the company twice before with no problem - have they gone bust ?

April 18, 2024
Unprompted review
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Rated 1 out of 5 stars

I ordered &paid for dog harness from…

I ordered &paid for dog harness from Wilex Very dissatisfied no harness has been delivered. Have emailed them 4 times so far. No reply from them after confirmation email you cannot even get a phone number for them. OUT OF POCKET like so many other customers. Wilex are ripping us off

March 8, 2024
Unprompted review

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