As all the other recent reviews, ordered and nothing came, despite money leaving bank account. Attempted to contact customer services, no reply. Do not use this company, they have most likely... See more
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Shame there isn't a ZERO star, returning customer to wilex ordered 9th January '25' not received my lead or harness, have emailed wilex myself and my daughter has NO REPLY. Have no idea what to do nex... See more
Terrible, bought my harness on the 30th July 2023 on line, received email from wilex on the 16th August to say the order had been dispatched via Evri. Here we are 14th September 2023 still no harness,... See more
Two leads were ordered on 4 December. Despite my emails informing their non-arrival no response had been received.Since looking on trust pilot I’ve realised that this is a common complaint. The compan... See more
Company details
Written by the company
We sell high quality dog supplies within the United Kingdom including our best selling Wilex Easy Fit Dog Harness.
Contact info
United Kingdom
- www.wilex.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Ordered and paid over 2 weeks ago .No…
Ordered and paid over 2 weeks ago .No items have arrived and I’ve had no replies from my emails .I would never use these again 😡
Not a company I would trust!
Very, very bad, ordered two harnesses, emailed, nothing has turned up!
This is a scam
Please DO NOT use this company.
I placed an order with this website based on a recommendation from a couple of years ago, so for once I made the mistake of not checking reviews.
The order hasn't arrived and there is no response to emails, although I can see from tracking that the emails have been picked up. The payment details on my bank statement are "SP Wilex, 3-11 Lawkholme Crescent, Keighley, BD21 3NR. Phone 01535 603979”. That address and phone number belong a legitimate well-established company - SPEAKS Workwear, who confirm this must be a scam as Wilex is nothing to do with them.
I also reported the company to Trustpilot but I see, one year on, they haven't removed it from the website.
No Harness after fourteen working days
No Harness after fourteen working days, no reply from two emails, no contact phone number. You have taken our money you are just thieves. Please DO NOT order anything from this company as you will not recieve it.
Haven’t received my order!!!
Haven’t received my order!!!
After three emails and no reply and no refund either
Unscrupulous Company Wilex
I ordered a harness and dog lead from Wilex. I received a confirmation email and the money was taken. To date 3 weeks later nothing and no response to 2 emails requesting an update on when I can expect delivery of the goods.
I should have checked Trust Pilot before I ordered, as now it is apparent this company take your money, but it doesn't fulfil your order. With no contact telephone number and no response to emails, it is obviously the company is not genuine.
Trading standards should take down their website to stop others being scammed out of their money
DO NOT USE THEM
DO NOT USE THEM, they do not communicate with you, they have not sent the goods, there is no way to get a refund. All in all a complete rip off and waste of time!
I will be telling everyone I know to never use them.
No order received and no response to…
No order received and no response to email query. Payment taken.
Ordered over two weeks ago and still no…
Ordered over two weeks ago and still no sign of them. Very poor service, I will not be purchasing again 😔
I have not received the two harnesses
I have not received the two harnesses I ordered or received a response to my emails requesting updates. Shocking service
I haven’t received my order yet
I haven’t received my order yet!
I’ve emailed twice but no reply!
I have not received my order which was…
I have not received my order which was placed on the 15th August, messaged you numerous times and no response 😡 William Lennox
Goods not received no contact first…
Goods not received no contact first time I have been let down would not use again ever
Wouldn’t give a star if it would allow…
Wouldn’t give a star if it would allow me to.
They have stolen money from me. I purchased a dog harness off them and have never received it.
I have contacted them regarding this matter more than twice and no reply whatsoever.
Stolen my money.
Very disappointed
I ordered another harness on July 22nd having previously been very happy with the item and service from Wilex. Although the money has been taken from my account no harness has arrived. I have emailed twice asking them to contact me but with no reply to either email. Can't find a contact number anywhere. Very disappointed
Paid weeks ago and nothing arrived
Paid weeks ago and nothing arrived, not reply to emails and no contact number. I guess I will have to claim
Company has closed down but website…
Company has closed down but website site running payments for goods are collected but nothing sent out. No response from owners. PLEASE AVOID 👎🏽
Ordered the item on the 17th of July…
Ordered the item on the 17th of July and have still not received it.
Placed an order mid June as of yet not…
Placed an order mid June as of yet not received it. Have emailed 3 times and as of yet no reply. I'm really frustrated as I have bought twice before and my fur baby likes her harness. But unfortunately I will have to go else where.
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