WILEX Reviews 

490
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

As all the other recent reviews, ordered and nothing came, despite money leaving bank account. Attempted to contact customer services, no reply. Do not use this company, they have most likely... See more

Rated 1 out of 5 stars

Shame there isn't a ZERO star, returning customer to wilex ordered 9th January '25' not received my lead or harness, have emailed wilex myself and my daughter has NO REPLY. Have no idea what to do nex... See more

Rated 1 out of 5 stars

Terrible, bought my harness on the 30th July 2023 on line, received email from wilex on the 16th August to say the order had been dispatched via Evri. Here we are 14th September 2023 still no harness,... See more

Rated 1 out of 5 stars

Two leads were ordered on 4 December. Despite my emails informing their non-arrival no response had been received.Since looking on trust pilot I’ve realised that this is a common complaint. The compan... See more

Company details

  1. Pet Store

Written by the company

We sell high quality dog supplies within the United Kingdom including our best selling Wilex Easy Fit Dog Harness.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

490 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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1.3

All reviews

(490)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

This is a scam

Please DO NOT use this company.

I placed an order with this website based on a recommendation from a couple of years ago, so for once I made the mistake of not checking reviews.

The order hasn't arrived and there is no response to emails, although I can see from tracking that the emails have been picked up. The payment details on my bank statement are "SP Wilex, 3-11 Lawkholme Crescent, Keighley, BD21 3NR. Phone 01535 603979”. That address and phone number belong a legitimate well-established company - SPEAKS Workwear, who confirm this must be a scam as Wilex is nothing to do with them.

I also reported the company to Trustpilot but I see, one year on, they haven't removed it from the website.

September 24, 2024
Unprompted review
Rated 1 out of 5 stars

No Harness after fourteen working days

No Harness after fourteen working days, no reply from two emails, no contact phone number. You have taken our money you are just thieves. Please DO NOT order anything from this company as you will not recieve it.

September 14, 2024
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Rated 1 out of 5 stars

Unscrupulous Company Wilex

I ordered a harness and dog lead from Wilex. I received a confirmation email and the money was taken. To date 3 weeks later nothing and no response to 2 emails requesting an update on when I can expect delivery of the goods.
I should have checked Trust Pilot before I ordered, as now it is apparent this company take your money, but it doesn't fulfil your order. With no contact telephone number and no response to emails, it is obviously the company is not genuine.
Trading standards should take down their website to stop others being scammed out of their money

September 15, 2024
Rated 1 out of 5 stars

DO NOT USE THEM

DO NOT USE THEM, they do not communicate with you, they have not sent the goods, there is no way to get a refund. All in all a complete rip off and waste of time!
I will be telling everyone I know to never use them.

September 4, 2024
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Rated 1 out of 5 stars

Very disappointed

I ordered another harness on July 22nd having previously been very happy with the item and service from Wilex. Although the money has been taken from my account no harness has arrived. I have emailed twice asking them to contact me but with no reply to either email. Can't find a contact number anywhere. Very disappointed

July 22, 2024
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