Wileyfox 

I contacted the team as I was having an issue installing an app. Within minutes of me sending a message I had a response!! Not just the usual automated "thank you for contacting us" it was a reply from a person with an explanation and resolution to my problem.
Very impressed with this level of service (my work I.T Dept aren't even this quick).

Phone speaker broke. Sent the phone back and had it back fixed within a week. Not bad.

Customer service via email is efficient, clear and effective.

Emailed are all sent with a reference number so you know your case/issue is being followed and written in clear and concise English.

Awesome work guys- they even liked the limerick I sent them.
Thanks

great phone for the price and the customer service help has been extremely helpfull

Fast and competent response. Thank you!

Rapid response and clear instructions on how to resolve my issue. Great for me being only marginally technical.
Just how customer should be.

Got back to me quickly, fair answer / workaround, nice customer service.

Quick response to each email I sent. Thank you

I have been pleased with the Wileyfox handset that I have purchased (Storm 5.5" and Spark+). Had an issue with the Storm which was quickly repaired.

super service from Dom at the WileyFox support dept.

Thanks

Can't do a negative value on Trust Pilot, but my battery has failed after just 4 months and I am getting no response from the company. 2 emails sent today (because I can't call, and there's no phone number anyway), no response, no feedback, this is impacting my business.

Shocking customer service you bunch of fly by nights - engineered in Europe, manufactured in China, don't make me laugh

Though I have had issues with my Wileyfox phone, I have had none with the customer care team, who have been courteous and extremely helpful at all times. Big shout to Jack!.

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Phone has been great since I got it, only issue was Facebook had been taken off the play store. Emailed support and had a response within a couple of minutes with clear instructions on how to fix it.

I spoke to Jack who was so helpful. Absolutely amazingly good customer service.
Would definitely order again from this site.
I wish all customer services were this straightforward and helpful.
Thank you.

Had an issue with updates and was dreading the customer service. The response I had was quick and courteous, and my issue was solved after exchanging a few emails.
Really pleasantly surprised and would recommend WileyFox mobiles to anyone who needs great 'phone for a reasonable cost.

Nothing to complain about

They're having some problems with the latest update (specifically Facebook) but the technical support and replies to my concerns are timely and informative.

For the last 2 years 3 out of 4 phones in our house are the swift,brilliant phones great value and do everything the "big boys" do and just as well but best of all the customer support has been brilliant we had some software issues recently and all sorted professionally within 24hrs and that was over a weekend !

As an early adopter and having now purchased 3 Wileyfox devices, I am very happy with my Wileyfox experience. The devices are great value for money and any customer service issues I have had have been dealt with promptly with a satisfying outcome. Can we have a more compact model with a similar high spec next please and drop Truecaller as the default dialer :)

I have bought 2 Wileyfox phones for my twins. And one of the twin accidently broke its glass. When I wrote to customer service they promptly emailed me the form to be filled in and asked me to send the phone. It is back now looking absolutely new with the charger as well. Thank you so much.

The phones are good, however the customer service has really ruined it for me. My phone's touchscreen broke for no apparent reason around 2-3 months ago. I messaged them about a week later. Still waiting for a reply...